Dapeng Peninsula Vacation Packages

Great housekeeping and staff helpful

Breakfast

Prior to my arrival, I experienced a flight delay and used Expedia's "Contact Property" feature to notify the hotel that I would be arriving after midnight and would therefore require a late check-in. Having received confirmation of my booking and having already paid in full, I travelled to Shenzhen with the reasonable expectation that my reserved room would be available upon arrival. To my astonishment, when my brother and I arrived at approximately 3:00 a.m., the hotel reception informed us that they could not locate my reservation in their system and that all rooms had already been occupied. Rather than attempting to resolve the situation, the receptionist initially suggested that I cancel my reservation and make a new booking elsewhere. This suggestion was not only unreasonable but would have exposed me to cancellation fees despite the fact that I had fulfilled all my obligations as a guest. Fortunately, an independent Chinese lady who happened to be present intervened and advocated on our behalf. She explained to the reception staff that my Expedia reservation was valid, prepaid, and could not simply be disregarded. She further argued that if the hotel had oversold or mismanaged its inventory, it was the hotel's responsibility to provide suitable alternative accommodation rather than attempt to shift