Good price (relatively), good location by the beach. Very good staff.
I read a lot of negative reviews about this place. I think maybe some people didnt do their research? Its a 2 star hotel. However, our stay here was absolutely perfect. It had a great view of the ocean. It was clean and tidy (not new). The managers and owners were kind and accomodating. We felt incredibly safe and at home. We were two young women looking to enjoy the beach. We had two acces pioints, both less than a ten minute walk. And the beach was long enough for us to take an hour plus walk and had picnic tables for us to sit at. They had a continental breakfast (with fresh waffles and great coffee). There was also a microwave and fridge in the room which we loved since we were on a budget. It was also next to another hotel restaruant and a tiny walk from a great mexican joint. If you are looking for a hotel experience you might not like it. If your looking for a very comfortable beach experience, it is great. Also, its all open, so all the rooms open up to fresh air. The floors don't have carpit. Which was great because we legit brought sand back on our feet all the time since we were that close to the beach. The beach was also not crowded. I have young kids and the walk to the beach would certainly be doable. I could have taken them up the stairs to cross the train track or pull a wagon/stroller down a bit further and cross flat. The waves were intence while we were there though. Overall, its our new favorite spot and I would bring my kids.
Great location and helpful friendly staff
The view from the balcony was great. But the hotel is getting old and needs some work.
What I didn’t like was the tiny bathroom the size of a very small closet. Stairs were damaged and roped off so I’m order to get to hot tub you had to go around the front of hotel and enter there. Also needs cleaning. I liked that they cleaned the room good and the front office staff was friendly
Fast check in, nice property. Good space. Ok comfort re beds. Dana Point property was in walking distance to only a few restaurants and the train went regularly and noisily. But it was near the freeways and a fine place to stay
This is the worst Best Western that I have ever stayed. The staff was not polite at all. There is no tissue paper in the room. As soon as we arrived, we were forced to add a $15 resort fee, which was not mentioned when we booked the hotel. It was not a resort area. It was next to the train railway line, which was very noisy in the night.
The room was great except for the fact that we couldn’t use the fireplace because the bricks were falling off inside
I don't know how this place got over 4 stars. I am by no means a fussy traveler and I can tell you this was one of the worst hotels I've stayed in since I was a poor 20 something. Absolutely no redeeming qualities at all.
The location was great. The room over all was good beds were comfy. Bathroom is super tiny! Breakfast was just OK.
Beware, a hidden resort fee is requested upon check in in ADDITION TO the QUOTED RATE.
This hotel is great! Very friendly staff, if you get an ocean view room its worth it and amazing. The rooms are very nice, a bit musty smelling but I think that's to be expected with an older hotel by a beach. I'm an early morning person so for me breakfast starts a little late at 7:30, but no bigge. Overall i would definitely recommend and would stay again myself.
The staff was great and the room was clean. Only issue we had is the AC never got cold. The room was uncomfortably hot in the middle of the night.
Room was ok but aged. Reserved room from Orbitz only to find out there was an additional charge per night which they charge as a "resort" fee but only if you reserve from a third party. I find this to be a little shady. They of course say this in small print knowing that when people are booking they don't have the time to read this print and bank on that. Why is it so difficult to be transparent and show the exact price so customers are not disappointed the minute they enter your establishment setting the tone for their stay and impacting their vacation. If you are proud of your establishment be forthright with all fees. Completed an original review and Best Western said they would immediately look into the situation but that was a week ago and have heard nothing thus far.
Second time at this hotel because we enjoyed it so much the first time. Very quiet except for traffic along PCH. Occasional train wasn’t totally disruptive. Be sure to get a room with the view of the ocean!
Located in Capistrano Beach within a mile (2 km) of Doheny State Beach, Best Western Plus Dana Point Inn-by-the-sea is within 2 miles (3 km) of other popular sights such as Dana Point Harbor. This 28-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free continental breakfast, served each morning from 7:30 AM to 10:30 AM.
42-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Refrigerators, microwaves, and coffee makers are also available.
Guests of Best Western Plus Dana Point Inn-by-the-sea enjoy free WiFi in public areas, a spa tub, and a business center. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Other amenities at this beach hotel include coffee/tea in a common area, a microwave in a common area, and a computer station.
Good price (relatively), good location by the beach. Very good staff.
I read a lot of negative reviews about this place. I think maybe some people didnt do their research? Its a 2 star hotel. However, our stay here was absolutely perfect. It had a great view of the ocean. It was clean and tidy (not new). The managers and owners were kind and accomodating. We felt incredibly safe and at home. We were two young women looking to enjoy the beach. We had two acces pioints, both less than a ten minute walk. And the beach was long enough for us to take an hour plus walk and had picnic tables for us to sit at. They had a continental breakfast (with fresh waffles and great coffee). There was also a microwave and fridge in the room which we loved since we were on a budget. It was also next to another hotel restaruant and a tiny walk from a great mexican joint. If you are looking for a hotel experience you might not like it. If your looking for a very comfortable beach experience, it is great. Also, its all open, so all the rooms open up to fresh air. The floors don't have carpit. Which was great because we legit brought sand back on our feet all the time since we were that close to the beach. The beach was also not crowded. I have young kids and the walk to the beach would certainly be doable. I could have taken them up the stairs to cross the train track or pull a wagon/stroller down a bit further and cross flat. The waves were intence while we were there though. Overall, its our new favorite spot and I would bring my kids.
Great location and helpful friendly staff
The view from the balcony was great. But the hotel is getting old and needs some work.
What I didn’t like was the tiny bathroom the size of a very small closet. Stairs were damaged and roped off so I’m order to get to hot tub you had to go around the front of hotel and enter there. Also needs cleaning. I liked that they cleaned the room good and the front office staff was friendly
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Fast check in, nice property. Good space. Ok comfort re beds. Dana Point property was in walking distance to only a few restaurants and the train went regularly and noisily. But it was near the freeways and a fine place to stay
Dear Guest, thank you so much for your stay with us and your feedback.
This is the worst Best Western that I have ever stayed. The staff was not polite at all. There is no tissue paper in the room. As soon as we arrived, we were forced to add a $15 resort fee, which was not mentioned when we booked the hotel. It was not a resort area. It was next to the train railway line, which was very noisy in the night.
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
thank you for your feedback