Extended Stay America - Dallas - Plano Parkway2.5 out of 5.0
Recent guest reviews
Compact Luxury room with accessible restaurants near by with different options. Have friendly liquor shop at walkable distance with TACO bell and Jack-in the box as his neighbors. Happy stay with good environment.
I had a great time there. The staff was friendly and helpful. I wish there could have been more washers and driers. Other than that my experience was good. No complaints at all. I would stay there again.
The staff was amazing and I cannot stress that enough. The room was far less than amazing. I booked a suite and the bedroom didn't even have an AC unit. The AC unit for the suite was on a timer and would only run for 20 minutes and then cut off for 40 minutes. The temperature in the bedroom never got below 80 (in July, in Texas...). They advertise a fully stocked kitchen, but anything you need you must ask for. Even utensils were not provided. I appreciate the staff, but I would not recommend this hotel to my enemy. I wish I would have stayed at the motel 6 next door. It had to be nicer.....
This has been a joy and the easiest stay ever! Lani at the front desk do does so much when we need her very fast and answers all questions or concerns we may have. She has been a blessing. Also, Carla may be the best room-maid in the world! Never lose either of these ladies. Great experience.
Relocating for work purposes. This has been a finiancially and comfortable transition thanks to extended stay. I would definitely recommend to other guest in the future. The hotel is situated in a safe area, close to local stores and restaurants.
Stayed at this hotel while working away from home. The staff, in particular Lani, were very helpful and accommodating. I will stay here again when my job requires me to return to Plano. I enjoy having the kitchen in my room and also enjoy the daily breakfast the hotel provides.
I recently place a review about our travel to Extended Stay America Dallas Hotel.In my review it was excellent until a week ago when I was visited by an unpleasant knock at door by two men saying they have had complaints about weed smell in the hall way.I permitted them to come in and check my room out .Sr i stated we don't smoke in here at all let along weed so they told me about complaints coming from other guests but never said my room was single out....May 30 about 2:45 Im coming from out side and the individual that came week prior stated that my room has not been clean for a while and he wanted to inspect so i let him in first thing he said was that he smell cigarette smoke.how can that be when i just came from out side we both arrive at door at same time.My key card didn't work so I allowed the house keeper who was in the hallway about foot from my room to open the door.No walk thru are inspecting he single out I smell smoke no I have insincent that i burn have permission from front desk trying to explain at same time his employe is watching him not fully come in.Pay 250 for smoking fee no what smoking he replied I have been smoking for years ok could you have smell that on my shirt...last week you didn't smell cigarette you said weed..Cleaning lady in hall was said out loud he is picking on you all morning he has been accusing guest of smoking...Im only one that got out...Ok corporate reply with in 2days..Lawyer next...
If it wasn't for the staff, I would never choose this hotel. The people working here are the only saving grace. In particular Lani, Armand, Desire and another lady with blond hair make the guests feel welcomed and treat you with the greatest respect. The problem is with the corporate side. Their cost cutting measures are horrible. The towels, if they have any are dingy and look like they have seen better days. They seem to run out of basic supplies like toilet paper and shampoo and soap. The kitchenette is greasy and the rooms have a stale food smell that's hard to mask. The maids are very nice and they make do with what they have. I want to be clear here, that the problem was see is not the staff, but the company which has these very austere policies.
I would not recommend staying at this place. It is pretty dark around the building, especially if you come in after dark. It is old and the service was not particularly good. The bed was comfortable enough, but the door did not have a deadbolt and I really didn't feel safe. They have free internet, but it is so slow that it's literally took 5 minutes just to pull up yahoo.com. So forget about getting any work done if you have to use the internet.
I've had some not-so-great experiences with ESA's in other places but this one was top of the line. Customer service was attentive, had everything ready, the wifi worked easily and the clientele was professional. This is located across the street from the heart hospital and there is even a second ESA around the corner. Room was clean, bed was comfortable. Kitchenette looked a little worn but I didn't try to cook. Shower had lots of water pressure. Towels were okay. As with all ESAs, you don't get daily maid service. Breakfast is not hot but 'grab and go', so that's disappointing, but the bars and oatmeal and coffee were name brand. And there were cookies and water bottles in the afternoon when I arrived. Pool was not tended to in February and the exercise room consisted of one step machine and one treadmill. Did not try them. This meets my expectations for a Priceline 2.5 star place.
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Fitness center
Extended Stay America - Dallas - Plano Parkway places you within a 15-minute drive of popular attractions such as University of Texas at Dallas and Shops at Willow Bend. This 96-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. Arbor Hills Nature Preserve is also within a 15-minute drive of this Plano hotel.
Free continental breakfast is served each morning from 6 AM to 9:30 AM.
The 96 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.
Extended Stay America - Dallas - Plano Parkway features a fitness center, free WiFi in public areas, and a seasonal outdoor pool. There's free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, laundry facilities, and barbecue grills.
Reviews from Trip Advisor
52% of guests recommend this hotelTotal of 66 reviews