Very nice hotel, very quiet, neat and clean. Good swimming pool, mini golf and half basket ball court. Location is very good, right on the highway exit, but no noise in the room. Breakfast is small but good enough.
I stayed in room #327 A/C unit was uncomfortably loud. Still I rate my stay 9/10.
Excellent hotel.
Clean
This is an very nice property. It is very clean and the staff is friendly. There were some downsides. The room had a King bed and a sofa bed, but there was not an extra set of bed sheets, a blanket or extra pillows. They only provided two bath towels, two hand towels and two wash clothes. They only clean the room if you had been there for four nights, and then only if you asked. So, a room that they advertise as sleeping 4,only got two towels for 4 nights unless you went and got more from the front desk. Also, be prepared... The bed was not just firm, it was hard. Really, really hard. If you are a side-sleeper, be prepared for very sore hips.
Very Clean
We liked the variety of breakfast. We did not like the sliding bathroom door. Check-in was a nightmare. The check-in person (Jose) on Friday, 7/23/2021, close to midnight, was not courteous. No greeting, just "I'm going to need an ID, too" after I offered my credit card He read my last name on my drivers license, and said to the effect, "If I were to guess, I would say from Mexico?" When I said it was not, he felt the need to ask me what my heritage was. When I told him, he said, "You Filipinos should stop having Spanish last names." Keep in mind this is close to midnight and pone of my two children was laying on the chair after a long journey. Jose even made a comment saying she (my daughter) looked tired. That was the smartest thing Jose said at check-in. Terrible. Pleas train your personnel better.
Very new, smell good.
I enjoyed our stay they are family oriented, they provide a Good breakfast and pool is great. I think they need more towels in family suite and a few trash bags since they aren't going into rooms during stay. Will definitely be staying here again soon.
Everything was great! The only downside was that when arrived nobody was at the front desk and I had to wait for awhile. I noticed that happened to someone else as well.
I don’t understand why they don’t offer housekeeping. First hotel during the pandemic that I’m told they don’t offer that service. It’s been a year now since covid started. Masks and gloves do work.
Very clean. Staff very helpful. Pool area very nice and clean. Only very small thing was the pool area has a kids fountain play area that wasn’t on and wasn’t able to turn on ourselves. I wasn’t going to go ask the staff to turn it on. We were only out there a hour and we were the only ones out there.
Front desk staff was lacking in professionalism, courtesy and knowledge
Located 1.8 mi (2.9 km) from CityLine, Hampton Inn & Suites Dallas/Plano-East is within a 10-minute drive of other popular attractions like University of Texas at Dallas. This 114-room hotel has conveniences like free breakfast, an outdoor pool, and a 24-hour gym.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Other standard amenities include refrigerators, microwaves, and free local calls. Housekeeping is available on request.
Built in 2014, the brand new Hampton Inn & Suites Dallas/Plano-East offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.
Very nice hotel, very quiet, neat and clean. Good swimming pool, mini golf and half basket ball court. Location is very good, right on the highway exit, but no noise in the room. Breakfast is small but good enough.
Thank you for your wonderful rating. We are pleased to see that you enjoyed your stay. We hope to welcome you back again soon.
I stayed in room #327 A/C unit was uncomfortably loud. Still I rate my stay 9/10.
Thank you for your wonderful feedback and rating. We are happy to see that you enjoyed your overall stay. We sincerely want all of our guests to have a comfortable and restful experience when staying with us and enjoy their stay to the fullest. We would have been more than happy to notify our maintenance team that you were experiencing this issue at the time. We are sorry for your experience with the AC unit and hope that we will have the opportunity to welcome you back again soon.
Thank you for your 5-star rating. We are thrilled to see that you enjoyed your stay. We hope to welcome you back again soon.
Thank you for your wonderful rating. We are thrilled to see that you enjoyed your stay. We look forward to welcoming you back again soon.
Excellent hotel.
Thank you for your wonderful review. We are thrilled to see that you had an excellent experience. We look forward to welcoming you back again soon.
Clean
Thank you for your wonderful feedback. We are pleased to see that you enjoyed your stay and the cleanliness of our hotel. We hope to welcome you back again soon.
Thank you for your 5-star rating. We are pleased to see that you enjoyed your stay. We hope to welcome you back again soon.
This is an very nice property. It is very clean and the staff is friendly. There were some downsides. The room had a King bed and a sofa bed, but there was not an extra set of bed sheets, a blanket or extra pillows. They only provided two bath towels, two hand towels and two wash clothes. They only clean the room if you had been there for four nights, and then only if you asked. So, a room that they advertise as sleeping 4,only got two towels for 4 nights unless you went and got more from the front desk. Also, be prepared... The bed was not just firm, it was hard. Really, really hard. If you are a side-sleeper, be prepared for very sore hips.
Thank you for your feedback. We are happy to see that you enjoyed your overall stay, our cleanliness, and that our staff was friendly. We are very sorry for any inconvenience that you experience during your stay and please except our sincerest apology. We are still observing some Covid-19 protocols and have limited the number of times that our housekeepers enter guest rooms and do so by request of our guests in order to keep everyone as safe as possible. We hope that our front desk and housekeeping teams were able to offer you the replenishment items that you needed during your stay and apologize that you did not receive full housekeeping service as often as you preferred. We hope to welcome you back again soon and will do our best to ensure that you have a better experience on your next visit.
Very Clean
Thank you for your wonderful review. We are pleased to see that you had a fantastic experience. We look forward to welcoming you back again soon.
Thank you for your wonderful review. We are thrilled to see that you enjoyed a fantastic stay and that our accommodations and amenities met your needs. We look forward to welcoming you back again soon.