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Belmond Palacio Nazarenas

5.0 out of 5.0

Recent guest reviews

My husband and I have travelled extensively, and I think that the Palladio Nazarenas is the nicest hotel where we have ever stayed. We HIGHLY recommend it! Here are some specific reasons why.... Luxury The hotel is in a 17th century convent, with courtyards, arches and fountains, giving it a romantic and elegant feel. You are greeted at check-in with a cup of Mata de Coca tea to help with adjusting to the altitude and a fragrant white flower nosegay bouquet of fresh flowers. The rooms have really comfortable 4 poster beds, two sets of robes (silky and terry), a coffee/tea maker and free mini bar snacks. The bathroom was huge with double sinks a two person shower, two person soaking tub and heated floors. We got a Jr Suite, which came with a butler. Yes, a butler! We were busy each day and really didn’t have a need for one, so we didn’t take much advantage of this feature. However, on our last night we had Daniel come to our room and make Pisco Sours (complimentary) for us. Service Ok, did I mention the butler? Daniel seemed like he was always working, day or night, and he went out of his way to attend to any requests that we made. He also followed up to be sure that we were satisfied. Each night we had turn down service. Yes, the bed was set up and there were sweets... but there was so much more. Our maid made sure we had bottles of water for the night and cleaned the bathroom, but the best part was the baby alpaca hot water bottles that she placed in the bed to make it cozy (see pictures). They were SO cute and functional. Caring When it was time to leave I actually felt a little teary saying good bye to the staff. They were genuine and made you feel like a special guest in their home. Special recognition goes to Daniel, John in the restaurant and Freddy at the front door. Every encounter with them was kind, caring and heartfelt. A nice benefit as well is that this hotel is part of the Belmond chain and so there is effortless transition between hotel staff and Belmond touring staff. Do yourself a favor if you are in Cuzco and stay at the beautiful and soulful Palacio Nazarenas.

1. Service is not the correct word. The attention we received was so thoughtful, kind and nurturing that it may as well have come from a family member. After a night train-then-bus ride with many delays, we were greeted at our late arrival, with comforting cups of muña tea and hot water bottles to warm our bed against the cool, high-altitude night. There were lovely trays of chocolates and dried fruits, an enormous bathtub (and even larger shower) with beautiful bath salts, soaps and amenities -- thick towels, warm robes in sizes for men, women, and even small children's robes and "real" tiny slippers for our little grandchildren. There was a toy box filled with clean, bright interesting toys, and there was a stuffed animal for each child to keep. It felt like "coming home". These kindnesses -- too numerous to mention-- were omnipresent throughout our stay. I felt that we were wrapped in care and kindness and even now, after two weeks, I wake up dreaming I am in our bed in the Palacio Nazarenas. This level of courtesy suggested, I felt, the inherent nobility of the culture that produced such individuals. We could all take a lesson here. 2. Palace means palace. Our room, and every space we visited throughout, was architecturally interesting, filled with charm and grace. Because there were six of us, including two grandparents and two little grandchildren, we reserved a large suite, with bedrooms, an adjoining "apartment", lots of bedrooms, bathrooms (all with heated floors. mmmmmm), couches with alpaca throws, fridges and cupboards stocked with drinks and snacks, huge bouquets of fresh roses, and trays of treats and chocolates, cheeses and fruits, that kept mysteriously appearing. 3. Location. You are just steps from so many interesting points of interest. Step out the door and the doorman will make sure you don't get run over and will make sure you have the best directions, or suggestions. The staff will find out what interests you and take time to point out various intriguing things -- such as the serpents that were carved into the stones taken from Inca structures used to build this palace, or the location of the famous stone with 12 angles. You can walk to everywhere -- except maybe Sacsayhuaman in which case the man at the desk will call you a cab and let you know what you can expect to pay, so you will have no anxiety on any account. 4. The food. The dining room is lovely and has big windows looking out onto the large warm pool. At breakfast each day, a harpist was performing. There were so many options it almost made my head explode: typical Peruvian and Inca dishes, beverages, vegetables and fruits, lots of beautiful pastries, various egg, sausage and bacon items, cereals and "ancient grains", and as if that wasn't enough to satisfy any normal person,, there was a menu of additional items that would be provided, prepared to order -- waffles, omelets, quinoa pancakes, and Peruvian breakfast specialties. The staff noticed that my granddaughter was taken with the hardboiled quail eggs and on the following day, gave her a bowl of several dozen of them and offered to prepare more when those had been consumed. 5. Value. Just pay it. If you die penniless under the viaduct you still will not regret this nor will you feel that the price was too high for what you received.

I was very stressed and I needed a decent drink. I arrived before midnight and Johnathan and the other barman are genuinely stars in this hotel. I arrived there and they really know how to take care of the guests. Definitely I will come back. If you think that you need a drink better than the other places like museo del pisco o Palacio del pisco, look no More this is the place. Thank you Johnathan and his other buddy. I will see you soon in July 2018!!!

Great location. Rooms are nice and quite large. However the smell of incense permeated the place and was a little put off by it. Otherwise a very nicely appointed hotel with a good breakfast and very helpful staff.

Everything about this hotel is first class and the staff is fantastic. We stayed for three nights and wished we could have stayed longer just to enjoy the hotel. Our room was so beautiful! The decorating was just perfect for an historic hotel and yet there was every modern amenity that one could hope for. We ordered room service our first night there and it was delicious and beautifully presented. We had breakfast each morning at the hotel and there was certainly enough variety to please everyone. We also appreciated that the staff knew we were in a little bit of a hurry in the mornings due to the tours we took each day and they were very accomodating. Cusco is a little noisy and there are a lot of people touring around, but the minute you walk into the hotel it is like your own little piece of quiet heaven. This is a fantastic propery with great staff and I would highly recommend it to anyone.

Our suite was one of the most luxurious we have ever stayed in! Stunningly beautiful and the service was fantastic! We did not have time for the personal demonstration of pisco sour making, but we really enjoyed the complimentary mini bar filled with all kinds of great treats and beverages! LOVED the big soaking tub, amazing rain shower and lovely bath products as well. So glad we were able to stay here - fabulous ending to a wonderful trip to Peru!

Another fantastic Belmond location. Like so many of their hotels the staff is gracious, responsive and accommodating to any request or need. We were fortunate that we were upgraded to a one bedroom suite. It was incredibly roomy and comfortable. So many little details that make the stay enjoyable, including attentive butler service, cute door hangers for privacy and heated floors in the bathroom. We could have had Pisco sours made for us in the room, (we elected not to). The hotel is around the corner from the main square. It has a lovely courtyard and excellent spa. Very happy we stayed there.

The best experience in Cusco. Our Junior Suite upgraded to the Studio Suite upon arrival for free. When we entered the room - no words - it was spacious and so beautifully decorated creating the atmosphere of ancient luxury. Minibar and snacks were included in room’s price. Choice of bath treatment (additional cost), 2 types of bathrobes, coffee machine, safebox, hairdryer, 2 toys-warmers in our bed - impressive. We ordered room service and food was delicious, I think even better than in restaurants around. Not cheap, but it’s worth it. When I come to Cusco again, I’m looking forward to stay at this hotel.

Very attentive and courteous staff. Historic building with all modern amenities overlooking Plaza Nazarena. The pool is nicely heated. Breakfast is OK. We would definitely come back and stay longer the next time.

Our first impression walking into the former chapel for a private reception was wow. That continued when we entered our beautiful suite. Unfortunately, even with air pumped into the room, we were unable to sleep at altitude for our stay there. The location is also very easy to walk to main part of town. The food was excellent and we enjoyed our morning caco tea and evening mint tea.

Calle Plazoleta Nazarenas 223 Cusco Cusco

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Belmond Palacio Nazarenas places you next to Pre-Columbian Art Museum and Museum of Religious Art. This 5-star hotel welcomes guests with 55 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's in the historical district and also a short walk from Hatunrumiyoc and Inca Museum.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 5 AM to 10:30 AM. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free daily manager's reception.


Rooms

All 55 air-conditioned accommodations feature sitting areas. LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Pillowtop beds with pillow menus and down comforters ensure a restful night, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Dryers, iPod docks, and coffee makers are other standard amenities.


Property features

Guests staying at Belmond Palacio Nazarenas enjoy access to a full-service spa, an outdoor pool, and a spa tub. For transportation, you can make use of an airport shuttle (available 24 hours) for PEN 97.15 per person one way, as well as a train station shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a steam room, free WiFi in public areas, and 3 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

99.0% of guests recommend this hotel

Total of 763 reviews