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Recent guest reviews

Staff is exceedingly helpful. Love the room service!

This hotel was excellent the staff is superior and the price is very reasonable for a four star hotel. I highly recommend it.

Muy buen servicio y se cumple con todas las medidas sanitarias correspondientes.

Good service and good location. The breakfast was great

Great location, modern, and very clean. The breakfast was good. This hotel by far is the best in Cusco.

Liked: Service personnel great attitude, super effort to satisfy us clients. Did not like: Administration efforts to collect sales taxes from foreigners and tourists, who are in fact exempted from such, when it comes to food and lodging in a foreing country.

Everyone and everything was great with this property! Wonderful location and excellent service! Food was great also.

Free Airport p/u, breakfast, good service. Highly recommend this hotel

Excellent hotel with a great service. The room are very spacious and very comfortable

Staff was great. Good breakfast. Room size was good. Includes free Shuttle service to/from airport. Location was about 10 blocks away from main plaza.

I think that the kind hotel staff made the hotel unique. They were friendly and seemed to genuinely care about meeting our needs. The hotel itself was very clean, nice and comfortable and was in a good location.

The check in and check out experience were easy and great! We arrived to the hotel late around 9:30 PM and the front desk staff made check in easy and quick. We also were very happy that the staff in the restaurant gave us amazing food service that late at night even though we were eating there past closing time. The food was delicious! The room was very spacious and clean and with nice amenities. The bed was comfortable and the shower was nice and strong. It's nice they have a tourist desk in the lobby and a good business center to print out boarding passes, etc. The only thing that the hotel cannot control, which I found mildly annoying are the persistent street vendors outside the hotel doors constantly trying to sell stuff. They are nice, but it gets irritating when they try to hard-sell you stuff after a while. We bought something from a vendor outside, but they still kept bothering us.

Very friendly Staff Very Clean and Comfortable Excellent Restaurant Free WIFI Refrigerator Safebox Nice Beds Large Rooms.

The sonesta is conveniently located within 10 min walk of Plaza de Armas. It was easy for all of our tour groups to pick us up from this hotel. No hassle. The hotel itself was very clean, staff very friendly and hospitable and the morning breakfast buffet was good. I highly recommend this hotel during your stay in cusco.

We had a wonderful time in Cusco. Very safe, very friendly people, the hotel was a nice place to stay away from home

Ave. El Sol 954 Cusco Cusco

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour business center
  • Concierge services

Located in Cusco Historic Center, Sonesta Hotel Cusco is next to Cusco Craft Center and Orellana Pumaqchupan Park. This 127-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a 24-hour business center.


Dining

Enjoy a leisurely bite to eat at Mamaji, the hotel's onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free daily manager's reception. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

42-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Minibars, laptop-compatible safes, and phones are also available.


Property features

Guests of Sonesta Hotel Cusco enjoy access to free WiFi in public areas, conference space, and a 24-hour business center. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include a computer station, laundry facilities, and a gift shop.

Room options

Standard Triple Room

3 Double Beds | Sleeps 3

Standard Double Room

1 Queen Bed | Sleeps 2

Executive Twin Room

2 Double Beds | Sleeps 4

Standard Single Room

1 Double Bed | Sleeps 1

Guest reviews for Sonesta Hotel Cusco

Everyone (21) Couples (6) Family (13)
5
Family

Staff is exceedingly helpful. Love the room service!

By on Jul 31, 2022

Review comment responded on Aug 17, 2022

Dear Tyler, Thank you very much for trusting us and for your positive comments. We are glad to know that your experience with us was wonderful and that you liked the quality of the service. Our team strives every day to make each guest have a memorable stay. We will proudly communicate your comments to the entire team, who will be very grateful. Thank you and we hope to welcome you again in a future stay. Cordially, Gustavo Parada Manager

5
Family

This hotel was excellent the staff is superior and the price is very reasonable for a four star hotel. I highly recommend it.

By on Aug 27, 2021

Review comment responded on Sep 1, 2021

Dear James, Thank you very much, I am sure that your stay was spectacular for your excellent comments and qualifications, for us it was a great pleasure to have been part of your visit to our beautiful city. I hope you can come back, we will always be at your disposal. Best regard, Gustavo Parada Manager

5
Everyone

By on Jan 9, 2021

Review comment responded on Jan 27, 2021

Estimado huésped, Gracias por su excelente calificación, esperamos su pronto retorno. Cordial saludo Gustavo Parada Gerente

5
Family

Muy buen servicio y se cumple con todas las medidas sanitarias correspondientes.

By , from Lima on Nov 21, 2020

Review comment responded on Dec 5, 2020

Estimado Miguel, Agradezco tu excelente comentario y calificación para nosotros, fue un placer ser parte de tu estadía y haber cumplido con tus expectativas. Para nosotros siempre será un placer poder recibirte en nuestras instalaciones. Muchas gracias por tu preferencia. Cordialmente, Gustavo Parada Gerente

5
Family

Good service and good location. The breakfast was great

By on Oct 5, 2019

Review comment responded on Oct 15, 2019

Dear guest, Thank you very much for your kind comments, we are pleased to know that your expectations were met We look forward to your prompt return, it will always be a pleasure to receive you. Cordially, Gustavo Parada Manager

5
Family

Great location, modern, and very clean. The breakfast was good. This hotel by far is the best in Cusco.

By on Sep 19, 2019

Review comment responded on Sep 20, 2019

Dear guest, We are totally grateful for your comments, we are pleased to know that you enjoyed the days that accompanied us. We hope you can come back on a new occasion. Thanks a lot for your preference Gustavo Parada Manager

5
Family

Liked: Service personnel great attitude, super effort to satisfy us clients. Did not like: Administration efforts to collect sales taxes from foreigners and tourists, who are in fact exempted from such, when it comes to food and lodging in a foreing country.

By on Sep 18, 2019

5
Family

Everyone and everything was great with this property! Wonderful location and excellent service! Food was great also.

By on Aug 29, 2019

Review comment responded on Sep 2, 2019

Dear guest, We are grateful to receive your excellent comments, which motivate us to continue providing excellent service. We hope you can return on a new occasion. Thanks a lot for your preference. Best regard, Gustavo Parada Manager

4
Everyone

By on Jun 8, 2019

Review comment responded on Jun 12, 2019

Dear Guest, Thank you very much for your excellent rating. Regards, Gustavo Parada Manager

5
Family

Free Airport p/u, breakfast, good service. Highly recommend this hotel

By on Jun 5, 2019

Review comment responded on Jun 12, 2019

Dear Guest, We are very happy with your comments and excellent rates, we wish your soon return. Regards, Gustavo Parada

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