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Sonesta Hotel Cusco

4.0 out of 5.0

Sonesta Hotel Cusco

4.0 out of 5.0

Recent guest reviews

Free Airport p/u, breakfast, good service. Highly recommend this hotel

Excellent hotel with a great service. The room are very spacious and very comfortable

Staff was great. Good breakfast. Room size was good. Includes free Shuttle service to/from airport. Location was about 10 blocks away from main plaza.

I think that the kind hotel staff made the hotel unique. They were friendly and seemed to genuinely care about meeting our needs. The hotel itself was very clean, nice and comfortable and was in a good location.

The check in and check out experience were easy and great! We arrived to the hotel late around 9:30 PM and the front desk staff made check in easy and quick. We also were very happy that the staff in the restaurant gave us amazing food service that late at night even though we were eating there past closing time. The food was delicious! The room was very spacious and clean and with nice amenities. The bed was comfortable and the shower was nice and strong. It's nice they have a tourist desk in the lobby and a good business center to print out boarding passes, etc. The only thing that the hotel cannot control, which I found mildly annoying are the persistent street vendors outside the hotel doors constantly trying to sell stuff. They are nice, but it gets irritating when they try to hard-sell you stuff after a while. We bought something from a vendor outside, but they still kept bothering us.

Very friendly Staff Very Clean and Comfortable Excellent Restaurant Free WIFI Refrigerator Safebox Nice Beds Large Rooms.

The sonesta is conveniently located within 10 min walk of Plaza de Armas. It was easy for all of our tour groups to pick us up from this hotel. No hassle. The hotel itself was very clean, staff very friendly and hospitable and the morning breakfast buffet was good. I highly recommend this hotel during your stay in cusco.

We had a wonderful time in Cusco. Very safe, very friendly people, the hotel was a nice place to stay away from home

This is a great hotel in Cusco. Staff was friendly and helpful. Rooms were clean and specious. Area was safe and quiet. We got an upgraded room after hiking the Inca Trail. Would recommend hotel.

We stayed here in 2 parts- before and after our Machu Picchu trek. The room we got initially was worn down, shower didn’t work properly and small. It was clean however. When we came back, the room we got was significantly better with better shower, larger and updated. We really enjoyed the second room and would recommend the hotel if you can ensure you’re getting an updated room.

The staff was very friendly and wonderful , service was excellent

This is by any account one the best. Staffs extremely courteous and very professional.

I stayed in two different rooms. The smaller simple double was nice, shower was a little finicky. The executive room was incredible!!! The staff is helpful and wonderful all the time, the breakfast is great.

Excellent experience, the staff was very welcoming and helpful. Nice and Clean, confortable rooms and great breakfast. I totally recommend it. Close from Cusco historical Central Park, nice short walk.

I have stayed at many hotels and was blown away by the level of service this hotel provides. They are very friendly, professionaly and attentive to all of their guests needs. From the guy that opens the door, to the front desk, to the refreshment center to the restaraunt to the bell staff to the bar and lobby employees - they all are watching and anticipating your needs I was working on my lap top at a table and it was a little dark but I didn't mind and about 10 minutes later the lights got brighter and I looked over at the front desk and the lady smiled at me and gave me thumbs up. Just a small example of making sure your stay is pleasant. If I could rate highter for hotel staff I would.

The hotel is in a wonderful spot in close proximity to the Plaza de Armos, restaurants and shops. The front desk helped with $ to Soles exchange, helped with obtaining tours, directions to various spots in the city, etc. The breakfast was awesome with a full array of options. The entire staff could speak enough English to make us feel very comfortable moving around the hotel. We spent 3 nights there and toured the Sacred Valley, then we checked our large bags with them for a couple of days while we continued on to Machu Picchu for a few days and we returned to spend another night at the Sonesta prior to heading back to Lima. Wonderful hotel and you won't find a better spot in Cusco. Have fun!

Ave. El Sol 954 Cusco Cusco

Hotel highlights

  • Walking distance to Plaza de Armas
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Cusco Historic Center within a short walk of Plaza de Armas, Sonesta Hotel Cusco is within a mile (2 km) of other popular sights such as Cusco Cathedral. This 127-room, 4-star hotel has free breakfast, free in-room WiFi, and a 24-hour business center.


Dining

Start your day off right with a free full breakfast, served each morning from 5:00 AM to 10:00 AM. Enjoy a leisurely bite to eat at Mamaji, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception.


Rooms

Guests can expect to find free WiFi and 42-inch an LED TV with cable channels. Beds are dressed in premium bedding and the bathroom offers a soaking tub, a rainfall showerhead, a hair dryer, and free toiletries. Other standard amenities include a minibar, a coffee maker, and a laptop-compatible safe.


Property features

Guests of Sonesta Hotel Cusco enjoy access to free WiFi in public areas, conference space, and a 24-hour business center. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and luggage storage. Additional amenities include a computer station, laundry facilities, and a gift shop.

Room options

Standard Single Room

Full 1 | Sleeps 2

Standard Double Room, 2 Double Beds

Full 2 | Sleeps 3

Executive Double Room, 1 King Bed

King 1 | Sleeps 2

Executive Twin Room, 2 Double Beds

Full 2 | Sleeps 3

Guest reviews for Sonesta Hotel Cusco

Everyone (20) Couples (10) Family (7) Other (1)
4
Everyone

By on Jun 8, 2019

Review comment responded on Jun 12, 2019

Dear Guest, Thank you very much for your excellent rating. Regards, Gustavo Parada Manager

5
Families

Free Airport p/u, breakfast, good service. Highly recommend this hotel

By on Jun 5, 2019

Review comment responded on Jun 12, 2019

Dear Guest, We are very happy with your comments and excellent rates, we wish your soon return. Regards, Gustavo Parada

4
Everyone

By on May 31, 2019

Review comment responded on Jun 1, 2019

Dear guest, I appreciate your excellent ratings, we are motivated to continue providing excellent service. Best regards, Gustavo Parada Manager

3
Everyone

By on May 26, 2019

Review comment responded on May 26, 2019

Dear guest, Thank you very much for your rating, we would have liked to receive your comments and give you an answer to that. We appreciate your time and willingness to complete your qualifications. Best regards. Gustavo Parada Manager

5
Families

Excellent hotel with a great service. The room are very spacious and very comfortable

By on May 3, 2019

Review comment responded on May 21, 2019

Dear guest, Thank you very much for your excellent rating and your comments. Our main mission in providing a differentiated service according to your expectations. We would be delighted to welcome you back to our facilities. Greetings. Gustavo Parada Manager

5
Partner Couples

Staff was great. Good breakfast. Room size was good. Includes free Shuttle service to/from airport. Location was about 10 blocks away from main plaza.

By on Apr 10, 2019

Review comment responded on Apr 12, 2019

Dear guest, We are happy to know that you enjoyed your stay, we have collection and transfer service at no cost, for the comfort of our guests. Thank you very much for your preference, come back soon! Regards. Gustavo Parada Manager

5
Families

I think that the kind hotel staff made the hotel unique. They were friendly and seemed to genuinely care about meeting our needs. The hotel itself was very clean, nice and comfortable and was in a good location.

By , from merion on Apr 7, 2019

Review comment responded on Apr 12, 2019

Dear guest, Thank you very much for your preference and highlight the excellent work of our staff as well as the strategic location that allows us to be close to places of great interest to the public. Regards, Gustavo Parada Manager

4
Everyone

By on Apr 2, 2019

Review comment responded on Apr 2, 2019

Dear guest, Thanks for your excellent grades. We are happy to receive your good news. Best regards, Gustavo Parada Manager

5
Everyone

The check in and check out experience were easy and great! We arrived to the hotel late around 9:30 PM and the front desk staff made check in easy and quick. We also were very happy that the staff in the restaurant gave us amazing food service that late at night even though we were eating there past closing time. The food was delicious! The room was very spacious and clean and with nice amenities. The bed was comfortable and the shower was nice and strong. It's nice they have a tourist desk in the lobby and a good business center to print out boarding passes, etc. The only thing that the hotel cannot control, which I found mildly annoying are the persistent street vendors outside the hotel doors constantly trying to sell stuff. They are nice, but it gets irritating when they try to hard-sell you stuff after a while. We bought something from a vendor outside, but they still kept bothering us.

By , from Los Angeles, CA on Nov 26, 2018

Review comment responded on Nov 26, 2018

Dear guest, We are pleased to know that you enjoy your stay at our facilities and the services we provide. I extend the apologies for the outside vendors. Effectively as you say it is a subject that we can not control for being an external service and outside our care, but we are working and teaching them to improve their service. Thank you very much for your comments. Regards, Gustavo Parada Manager

5

very nice hotel

Everyone

Very friendly Staff Very Clean and Comfortable Excellent Restaurant Free WIFI Refrigerator Safebox Nice Beds Large Rooms.

By , from Naranjito, Puerto Rico on Aug 20, 2018

Review comment responded on Aug 20, 2018

Dear Guest, Thank you for taking the time to share your experience at our hotel. We are pleased to know that you enjoyed your stay and sincerely hope to receive your visit in a new opportunity. Cordially, Gustavo Parada Manager