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Recent guest reviews

Great location, good WiFi, friendly staff. Had a great time here.

Room conform to Novotel standard. Location is about the only positive. Buffet breakfast is basic. The staff seems frustrated. The services are rudimentary.

Very convenient location. Excellent breakfast choices

Centrally located and their staff were very helpful with all your needs. the room are spacious and well equipped. The food on their buffet breakfast are pretty good. Quiet when your getting your slumber or beauty sleep.

Excellent staff throughout the hotel! Large rooms with warm showers. A perfect location.

The lobby is beautiful and the rooms are well done as you would expect from an international chain. However, there is no air conditioning in the room. The staff was happy to provide a fan for the room to make things more comfortable. Overall, a good hotel in an excellent location.

Location and amenities are excellent. However, Airport shuttle service is not included and the cost is double (50 soles) when compared to an Uber (21 soles).

The unique skylight lobby was beautiful! Staff was always friendly and extremely helpful.

Unique setting, right in the middle of all restaurants and shopping. Excellent location

Top perfection, Well located, very friendly and prof staffs.

warm elegant atmosphere got oxygen -helpful nice amenities

Hotel was mediocre all around. The bathroom is dated and weird and on par with like a Motel 8. Hallways are dingy. Good location.

Nice enough hotel in good location. We had problems with the plugs and the room didn't come close to matching what we say online. The lobby is nice and staff are friendly though.

Walking distance to many atractions, great staff, facilities and the restaurant is really good! A life saver when you need to leave super early to take your all day tours. They have oxygen in case the altitude affects you. I would definitely come back to this hotel when I go back to Cusco.

Very nice experience, staff & facilities easy going. Near mayor historical points to visit. Very good restaurants nearby including Novotel's one.

Very nice hotel , good breakfast clean room , if I ever go back to Cusco I will pick this hotel again

The hotel staff are all efficient and friendly. The room is clean and you get every amenities you need.

Awesome! The hotel was very nice, the room very comfortable and clean, the staff extremely serviceable and courteous and friendly, meals were yummy. Perfect location. Would definitely book this hotel again if we come back!

San Augustin 239 Esquina Cusco Cusco

Hotel highlights

  • Walking distance to Plaza de Armas and Cusco Cathedral
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour business center

Located in Cusco Historic Center, Novotel Cusco is within a 5-minute walk of popular attractions such as Plaza de Armas and Cusco Cathedral. This 4-star hotel has 99 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a 24-hour business center.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 4:30 AM to 9:30 AM.


Rooms

All 99 heated rooms provide minibars, safes, and phones. Guests can expect free WiFi and LCD TVs with cable channels. Other standard amenities include hair dryers and desks.


Property features

Guests of Novotel Cusco enjoy access to free WiFi in public areas, a 24-hour business center, and coffee in a common area. Airport transportation is made easy with an airport shuttle (available 24 hours) for PEN 50 per person one way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this historic hotel include express check-out, free newspapers, and a terrace.

Room options

Superior Room

1 Double Bed | Sleeps 3

Standard Room

2 Twin Beds | Sleeps 2

Guest reviews for Novotel Cusco

Everyone (10) Couples (8) Family (6) Friends (1)
4
Partner Couples

Great location, good WiFi, friendly staff. Had a great time here.

By on Dec 30, 2019

Review comment responded on Dec 30, 2019

Dear Guest, Thank you for the great review of our hotel! We hope to have the pleasure to see you soon. Sincerely, Juan Tapia General Manager

4
Everyone

By on Dec 1, 2019

Review comment responded on Dec 11, 2019

Dear Guest, Thank you very much for take the time to evaluated us. Sincerely, Juan Tapia General Manager

3
Partner Couples

Room conform to Novotel standard. Location is about the only positive. Buffet breakfast is basic. The staff seems frustrated. The services are rudimentary.

By on Oct 30, 2019

Review comment responded on Nov 7, 2019

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Cusco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Juan Tapia General Manager

5
Family

Very convenient location. Excellent breakfast choices

By on Sep 14, 2019

Review comment responded on Sep 16, 2019

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia General Manager

5
Partner Couples

Centrally located and their staff were very helpful with all your needs. the room are spacious and well equipped. The food on their buffet breakfast are pretty good. Quiet when your getting your slumber or beauty sleep.

By , from Bakersfield, CA on Jun 9, 2019

Review comment responded on Jun 28, 2019

Dear Mr Jowell, Thank you very much for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia General Manager

5
Family

Excellent staff throughout the hotel! Large rooms with warm showers. A perfect location.

By , from St. Louis on Jun 1, 2019

Review comment responded on Jun 29, 2019

Dear Guest, Thank you very much for take the time to share your comments with us. We hope to see you again very soon. Sincerely, Juan Tapia General Manager

4
Family with small children

The lobby is beautiful and the rooms are well done as you would expect from an international chain. However, there is no air conditioning in the room. The staff was happy to provide a fan for the room to make things more comfortable. Overall, a good hotel in an excellent location.

By , from Colorado, USA on Apr 28, 2019

Review comment responded on May 1, 2019

Dear Mr Aaron, Thank you very much for your comments, we really appreciate it. We hope to see you soon. Best Regards, Juan Tapia General Manager

4
Partner Couples

Location and amenities are excellent. However, Airport shuttle service is not included and the cost is double (50 soles) when compared to an Uber (21 soles).

By , from West Palm Beach on Apr 24, 2019

Review comment responded on May 1, 2019

Dear Mr Esteban, Thank you for share your comments with us. We are glad that you enjoyed your stayed with us. Best Regards, Juan Tapia General Manager

5
Everyone

By on Apr 2, 2019

Review comment responded on Apr 17, 2019

Dear Guest, Thank you for evaluated us, we hope to see you soon. Best Regards, Juan Tapia General Manager

5
Friends Family

The unique skylight lobby was beautiful! Staff was always friendly and extremely helpful.

By on Mar 7, 2019

Review comment responded on Apr 17, 2019

Dear Guest, Thank you very much for your comments, your opinion is really important for us. Best Regards, Juan Tapia General Manager

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