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Recent guest reviews

This hotel was great! Really reasonable and in a great area. Staff is wonderful. However never get room the room right next to the breakfast place , it has a small window and noise all the time from breakfast prep and staff. It should be a storage room. We changed room after on night and the other room was excellent.

You advertised that all rooms has air conditioning, that is a LIE, none of the rooms have air conditioning. They gave me a broken ass fan to help with the extreme heat, I saw numerous others be given the same crappy fan.

The hotel is conveniently located in the Cusco center, close to restaurants and coffee shops. It is clean and cozy. The very best part of our stay was extremely helpful staff going above and beyond to make our trip so enjoyable: they were helping with COVID tests, contacting tour operators, calling taxi etc. I would definitely recommend this hotel and would choose it again !

Great location, good WiFi, friendly staff. Had a great time here.

Room conform to Novotel standard. Location is about the only positive. Buffet breakfast is basic. The staff seems frustrated. The services are rudimentary.

Very convenient location. Excellent breakfast choices

Centrally located and their staff were very helpful with all your needs. the room are spacious and well equipped. The food on their buffet breakfast are pretty good. Quiet when your getting your slumber or beauty sleep.

Excellent staff throughout the hotel! Large rooms with warm showers. A perfect location.

The lobby is beautiful and the rooms are well done as you would expect from an international chain. However, there is no air conditioning in the room. The staff was happy to provide a fan for the room to make things more comfortable. Overall, a good hotel in an excellent location.

Location and amenities are excellent. However, Airport shuttle service is not included and the cost is double (50 soles) when compared to an Uber (21 soles).

The unique skylight lobby was beautiful! Staff was always friendly and extremely helpful.

Unique setting, right in the middle of all restaurants and shopping. Excellent location

Top perfection, Well located, very friendly and prof staffs.

warm elegant atmosphere got oxygen -helpful nice amenities

San Augustin 239 Esquina Cusco Cusco

Hotel highlights

  • Walking distance to Plaza de Armas
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour business center

Located in Cusco Historic Center, Novotel Cusco is next to Hatunrumiyoc and UNSAAC Yale International Center. This 4-star hotel has 99 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a 24-hour business center.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee on weekdays from 5:30 AM to 9:30 AM and on weekends from 5:30 AM to 10:00 AM.


Rooms

Guests can expect to find free WiFi and LCD TVs with cable channels. Minibars, hair dryers, and safes are also available.


Property features

Guests of Novotel Cusco enjoy access to free WiFi in public areas, a 24-hour business center, and coffee in a common area. Airport transportation is made easy with an airport shuttle (available 24 hours) for PEN 50 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this historic hotel include express check-out, free newspapers, and a terrace.

Room options

Standard Room, 2 Twin Beds

2 Twin Beds | Sleeps 2

Standard Room, 1 Double Bed

1 Double Bed | Sleeps 4

Room, 1 Double Bed

1 Double Bed | Sleeps 3

Guest reviews for Novotel Cusco

Everyone (14) Couples (10) Family (6) Friends (1)
5
Partner Couples Business Business

This hotel was great! Really reasonable and in a great area. Staff is wonderful. However never get room the room right next to the breakfast place , it has a small window and noise all the time from breakfast prep and staff. It should be a storage room. We changed room after on night and the other room was excellent.

By on May 24, 2022

Review comment responded on Jun 25, 2022

Dear Mrs Orbitz, Thank you for taking the time to tell us about your experience at the Novotel Cusco. We appreciate your positive comments and please allow me to express my sincerest apologies for the inconvenience during the first night. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

1
Friends

You advertised that all rooms has air conditioning, that is a LIE, none of the rooms have air conditioning. They gave me a broken ass fan to help with the extreme heat, I saw numerous others be given the same crappy fan.

By on May 3, 2022

Review comment responded on May 18, 2022

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Cusco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Cusco

5
Everyone

By , from Washington on Dec 31, 2021

5
Everyone

By on Dec 30, 2021

5
Everyone

By on Oct 20, 2021

5
Partner Couples

The hotel is conveniently located in the Cusco center, close to restaurants and coffee shops. It is clean and cozy. The very best part of our stay was extremely helpful staff going above and beyond to make our trip so enjoyable: they were helping with COVID tests, contacting tour operators, calling taxi etc. I would definitely recommend this hotel and would choose it again !

By on Aug 5, 2021

Review comment responded on Aug 13, 2021

Dear Guest, Thank you very for your comments. We hope to see you soon in a near future. Best regards, Juan Tapia General Manager

5
Everyone

By on Mar 11, 2020

Review comment responded on Mar 30, 2020

Estimado Huésped, Muchas Gracias por su evaluación, esperamos verlo pronto. Atentamente, Juan Tapia Laguna General Manager

4
Partner Couples

Great location, good WiFi, friendly staff. Had a great time here.

By on Dec 30, 2019

Review comment responded on Dec 30, 2019

Dear Guest, Thank you for the great review of our hotel! We hope to have the pleasure to see you soon. Sincerely, Juan Tapia General Manager

4
Everyone

By on Dec 1, 2019

Review comment responded on Dec 11, 2019

Dear Guest, Thank you very much for take the time to evaluated us. Sincerely, Juan Tapia General Manager

3
Partner Couples

Room conform to Novotel standard. Location is about the only positive. Buffet breakfast is basic. The staff seems frustrated. The services are rudimentary.

By on Oct 30, 2019

Review comment responded on Nov 7, 2019

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Cusco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Juan Tapia General Manager

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