Beautiful location. Easily accessible. Able to walk to the city centers. Continently located near markets for local shopping. Friendly staff, easy check in. Cleanliness up to par. Delicious restaurant inside hotel. I could go on and on...
Everything it was amazing. The location, the staff, the hotel, it was all perfect!
Great location, room and breakfast. Room was a bit noisy since I was next to the street.
Top-notch service and a wonderful location. We stayed at four different hotels during our trip to Cusco and the Sacred Valley and I would say this was top notch. Unique rooms and architecture, excellent cleanliness, superb breakfast, accommodating and hospitable staff. The footprint of the hotel is a little bit confusing (lots of courtyards and hallways) but this did not detract from the wonderful stay. Would recommend to anyone wishing for a good balance of value, service and location.
The hotel was in a great location and just a few blocks from the main square. It is clean and has great interior. However, the service was disappointing. I called the help desk for roughly more than an hour to ask where the thermostat control was as the room was a little bit warm. I couldn’t get a hold of anybody for that very long. The staff should also need to improve their communication skills because not everyone can understand Spanish fluently.
Located within walking distance of the town square. Adequate shops and restaurants nearby.
Great experience, convenient location and excellent service
All good , felt well planned, staff was very accommodating
The hotel was nice! we loved the breakfast, the service (specially Alex and Jesus from help center), the wifi is like the rest of the hotels, you pay and you get more and the location is kinda well.
I think you get what you pay for at this hotel. Its kinda rustic but its certainly clean and tidy. You can walk to the square or most major attractions in Cuzco from here. Staff is super friendly and helpful, they have a great deal of English speaking people. I really enjoyed my trip to Cuzco and the quaintness of the hotel added to the experience. I highly recommend staying here if it looks like what you are seeking in price and comfort level.
This hotel is outstanding. It has the friendliest, most helpful and comptent staff of any hotel we have visited. The restaurant is excellent. The breakfast is superb. The hotek is convenient to the Plaza. The rooms are comfortable and the hotel common areas are delightful.
We booked this hotel because we were trekking for four days and wanted a little luxury after being in the wilderness. When we arrived, we got our room and couldn't wait to shower. We turned on the water and it was freezing, not to mention there were hairs in the drain. We waited for 10 minutes and it was still cold. Also, I turned on the TV and it was all static and I was told the internet wasn't working well either. We called the front desk and they took us to another room where all of the issues I mentioned above were present plus the sheets were dirty. We were then moved to a third room where again, the TV didn't work, the sheets were dirty, but at least this time we had hot water. Unfortunately the water dripped out of the shower head. Worst water pressure I've ever experienced. When we asked the front desk if there was anything they could do in order to compensate for our nightmare of an experience, we were told they could only extend our checkout by 3 hours the next day. As if we wanted to spend any more time than we had to in this terrible place. It was such a letdown especially since it was our final night. I wouldn't recommend this hotel to anyone.
The hotel staff were friendly and helpful. The included breakfast was excellent and the location is very central, close to the main square and train station.
We had a good time at this hotel. The staff were always smiling and very helpful. The food in the restaurant was great although the white wine selection was limited and they seemed to be out of stock of everything we preferred (we had to have sauvignon blanc - who every heard of a hotel with no chardonnay ???).
Location is right in Cuzco, interior is above average, staff very helpful. Definately recommend while staying in Cuzco.
I booked this hotel because it was recommended as a best value hotel. For the money I spent you can't beat the price. Our room was nice, but a little stuffy, I recommend they install ceiling fans to circulate the air. The breakfast was excellent, even had an omelette bar.
Located in Cusco Historic Center, Casa Andina Premium Cusco is within a 10-minute walk of popular sights such as Plaza de Armas and Cusco Cathedral. This 93-room, 4-star hotel welcomes guests with free breakfast, free in-room WiFi, and free airport drop-off.
Start your day off right with a free full breakfast, served each morning from 4:30 AM to 10:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.
All of Casa Andina Premium Cusco's 93 rooms are heated and have an array of amenities, including private yards, coffee makers, and safes. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Phones, ironing boards, and desks are also available.
At Casa Andina Premium Cusco, guests have access to free WiFi in public areas, a 24-hour business center, and a computer station. Airport transportation is made easy with a free shuttle from the hotel to the airport (available 24 hours). Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this boutique hotel include free newspapers, a terrace, and laundry facilities.
Beautiful location. Easily accessible. Able to walk to the city centers. Continently located near markets for local shopping. Friendly staff, easy check in. Cleanliness up to par. Delicious restaurant inside hotel. I could go on and on...
Everything it was amazing. The location, the staff, the hotel, it was all perfect!
Hello GenerosoT, Thanks for sharing your comments. It was a pleasure to receive you at our Casa Andina Premium Cusco hotel. I am pleased that you had an excellent stay and that our facilities have met your expectations. In the same way, I am glad that our location has been convenient for you. As you mention, we are in the most central area of Cusco. On the other hand, I thank you for your good comments regarding our team. It is a great satisfaction for us to have a group of people who could make you feel at home. I sincerely hope to receive you again. Best regards, Jimmy Robles Hotel manager
Estimado Huésped, Muchas gracias por su puntuación referente a su visita a nuestro hotel Casa Andina Premium Cusco. Sin duda esperamos nuevamente su pronta visita. Sinceramente, Lucia Fernanda Philco Bezold Guest Relations Coordinator
Great location, room and breakfast. Room was a bit noisy since I was next to the street.
Dear Roberto, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Jimmy Robles Hotel Manager
Querido Huésped, Muchas gracias por el tiempo que dedica a compartir su bonito comentario sobre su experiencia en nuestro hotel. Sus impresiones son muy importantes para nosotros y nos complace saber que está más que satisfecho con nuestras instalaciones y el servicio proporcionado. Esperamos tener la alegría de darle la bienvenida de nuevo en cualquier momento pronto. Será un placer para nosotros servirle. Saludos cordiales, Jimmy Robles Gerente del hotel
Top-notch service and a wonderful location. We stayed at four different hotels during our trip to Cusco and the Sacred Valley and I would say this was top notch. Unique rooms and architecture, excellent cleanliness, superb breakfast, accommodating and hospitable staff. The footprint of the hotel is a little bit confusing (lots of courtyards and hallways) but this did not detract from the wonderful stay. Would recommend to anyone wishing for a good balance of value, service and location.
Dear Guest, Thanks for sharing your comments. It was a pleasure to receive you at our Casa Andina Premium Cusco hotel. I am pleased that you had an excellent stay and that our facilities have met your expectations. In the same way, I am glad that our location has been convenient for you. As you mention, we are in the most central area of Cusco. On the other hand, I thank you for your good comments regarding our team. It is a great satisfaction for us to have a group of people who could make you feel at home. I sincerely hope to receive you again. Best regards, Jimmy Robles Hotel manager
The hotel was in a great location and just a few blocks from the main square. It is clean and has great interior. However, the service was disappointing. I called the help desk for roughly more than an hour to ask where the thermostat control was as the room was a little bit warm. I couldn’t get a hold of anybody for that very long. The staff should also need to improve their communication skills because not everyone can understand Spanish fluently.
Dear Emerson, Thank you for taking the time to share your experience at our Casa Andina Premium Cusco hotel. I regret to know that we were unable to meet your expectations at this time. For us it is very important to know the impressions of our guests closely as they will help us to take corrective actions. For this reason, be assured that I will share your comments with the rest of the team to reinforce those points that are necessary. Cordially, Jimmy Robles Hotel manager
Located within walking distance of the town square. Adequate shops and restaurants nearby.
Dear Karen, Thank you for your comment about your stay at our hotel. We are pleased to know that you enjoyed our location, facilities and service. We look forward to having the pleasure of serving you on your next visit. Sincerely, Jimmy Robles Hotel manager
Great experience, convenient location and excellent service
Dear guest, Thank you very much for the time you set aside to share your opinion regarding your stay at our Casa Andina Private Collection. We very much appreciate the feedback we receive from our guests it helps us to improve the quality of our service on a daily basis. We are very pleased to know that the property location services, and staff met your expectations. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Miguel Trujillo Hotel Manager
All good , felt well planned, staff was very accommodating
Dear guest, Thank you very much for the time you set aside to share your opinion regarding your stay at our hotel Casa Andina Private Collection. We very much appreciate the feedback we receive from our guests it helps us to improve the quality of our service on a daily basis. We are very glad to receive your kind words, reading your comments is very rewarding. Casa Andina’s first priority is our guests’ satisfaction and we are very glad to know we achieved this goal. We are very pleased to know that our location, rooms, breakfast and staff met your expectations this comment will be share with our team. We are seriously taking note about the curtains We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Miguel Trujillo Hotel Manager
Hello JP, Thank you so much for taking the time to write us your impressions about our hotel and staff, I'm pleased to know that you enjoyed your stay at Casa Andina Premium Cusco. We hope you will come again soon to stay with us. Sincerely, Vicente Eguiguren Guest Relations Coordinator