When I checked in, it was Halloween night, and the hotel already felt like a haunted house — the hallway lights were dim, and I could hear banging and clattering noises from inside the room. I forgot a bag of food in the refrigerator, and it was already sliced, so I wanted to go back and get it. But the front desk staff were extremely impatient, showed no smile, and told me to wait for at least half and hour. So rude!