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San Rocke House Hotel

Property class: 3

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Photo gallery for San Rocke House Hotel

A room with two beds, a wooden door, and a brick wall.
A person sitting on a sofa in a room with a stone wall and a wooden shelf.
A brick building with the sign "SAN ROque HOTEL GALERIA" and multiple windows with decorative iron grilles.
A restaurant interior with wooden tables and chairs, a bar area with a menu, and a stone wall with artwork.
A balcony with a green umbrella, a wooden ceiling, and a wall-mounted light fixture.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Laundry
  • Room service
  • Housekeeping

Explore the area

View in a map
Calle del Farol y Avenida 12 de Abril, Cuenca, 010102
  • Place, San Sebastian Plaza
    ‪9 min walk‬
  • Place, Calderon Park
    ‪12 min walk‬
  • Place, New Cathedral of Cuenca
    ‪12 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪14 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed

A neatly arranged hotel room with a bed, a desk, and a chair.

Deluxe Double Room, 1 King Bed

  • 279 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Twin Room

A room with two beds, a wooden floor, a brick wall, and a window with wooden shutters.

Club Twin Room

8.0 out of 10
Very good
(1 review)
  • 279 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Room, Balcony

A bed with a white and yellow bedspread, a black headboard, and a wooden door with a brick wall.

Superior Room, Balcony

  • 322 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Quadruple Room, Terrace

A hotel room with two beds, a wooden dresser, a television, a window with curtains, and a bedside lamp.

Family Quadruple Room, Terrace

  • 376 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Quadruple Room, Multiple Beds, Connecting Rooms

A hotel room with a large bed, a wooden headboard, a television mounted on the wall, and a window with curtains.

Superior Quadruple Room, Multiple Beds, Connecting Rooms

  • 452 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Large Twin Beds

About the neighborhood

Cuenca

Located in Downtown Cuenca, San Rocke House Hotel is within a 5-minute walk of sights such as University of Cuenca's Orchid Garden and Museum of Extreme Art. This 3-star hotel has 12 rooms and welcomes guests with free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • University of Cuenca's Orchid Garden - 5 min walk - 0.3 miles
  • San Sebastian Plaza - 9 min walk - 0.5 miles
  • Calderon Park - 12 min walk - 0.7 miles
  • New Cathedral of Cuenca - 12 min walk - 0.7 miles
  • Río Tomebamba & Calle Larga - 15 min walk - 0.8 miles

Getting around

  • 14n - Antonio Borrero Station - 18 min walk
  • Unidad Nacional Tram Station - 18 min walk
  • Cuenca (CUE-Mariscal Lamar) - 8 min drive

Restaurants

  • ‪Café San Sebas - ‬6 min walk
  • ‪Tienda Cafe - ‬6 min walk
  • ‪Cafeteria Central Perk Cuenca - ‬6 min walk
  • ‪Aroma De Cafe - ‬2 min walk
  • ‪Brujas Café Bar - ‬5 min walk

About this property

San Rocke House Hotel

San Rocke House Hotel features free WiFi in public areas, microwave in a common area, and refrigerator in a common area. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 12 per vehicle one-way. The front desk is staffed 24 hours a day to help with tours/tickets and luggage storage. Additional amenities include express check-in, express check-out, and a terrace.
Guests can expect free WiFi and flat-screen TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer rainfall showers and free toiletries. Phones are also included.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Onsite parking options include a garage

Food and drink

  • Free English breakfast available daily 7:30 AM to 10:00 AM
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Hardwood flooring in room
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • Banquet hall
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Connecting rooms available
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between February 16 and February 17.

Access methods

Staffed front desk, smart lock

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 12 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 12 (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

San Rocke House Hotel Cuenca
San Rocke House Hotel
San Rocke House Cuenca
San Rocke House
San Rocke House Hotel Hotel
San Rocke House Hotel Cuenca
San Rocke House Hotel Hotel Cuenca

Frequently asked questions

Is free cancellation available at San Rocke House Hotel?

San Rocke House Hotel provides free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What can I see around San Rocke House Hotel?

This hotel is situated in Downtown Cuenca, just steps from University of Cuenca's Orchid Garden and Museum of Extreme Art, and within a short walk of San Sebastian Plaza. You'll also find Calderon Park and Río Tomebamba & Calle Larga less than a mile away.

Will I be able to park at San Rocke House Hotel?

Yes, uncovered self parking is offered for free at the hotel.

Does San Rocke House Hotel include a casino at the property?

No, San Rocke House Hotel doesn't have a casino.

Is there an indoor pool at San Rocke House Hotel?

No, there is no indoor pool at this hotel.

Is San Rocke House Hotel good for couples?

Couples staying at this hotel will appreciate amenities like premium bedding and a rainfall showerhead as well as a coffee shop/cafe.

Does San Rocke House Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does San Rocke House Hotel feature a restaurant that includes a breakfast menu?

Yes, San Rocke House Hotel serves free English breakfast each morning from its cafe.

Does San Rocke House Hotel allow pets to stay for free?

No, pets aren't allowed at San Rocke House Hotel though service animals are welcome.

Does San Rocke House Hotel have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from San Rocke House Hotel?

The closest major airport to San Rocke House Hotel is Cuenca (CUE-Mariscal Lamar), which is 2.5 mi away (8 minutes by car).

Can I book a room with a balcony at San Rocke House Hotel?

Yes, some guestrooms at this hotel offer either a balcony and a deck/patio.

San Rocke House Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 18 out of 39 reviews
Rating 8 - Good. 12 out of 39 reviews
Rating 6 - Okay. 3 out of 39 reviews
Rating 4 - Poor. 3 out of 39 reviews
Rating 2 - Terrible. 3 out of 39 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

mark

Liked: Cleanliness, property conditions & facilities, room comfort

Safe, clean

So quiet, clean, nice inside. For the money well worth it
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

Nidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es acogedor pero muy pequeño, y aunque el personal fue muy atento, los huéspedes hacian mucho ruido. Nos quedamos 3 noches en Julio, no recomiendo una estadía mas larga. Es conveniente la ubicación y tiene lugares para comer alrededor. Caminando llegas al centro histórico en 15 a 20 mins. No lo recomendaría para familias con niños pequeños. El desayuno incluido es pre-determinado por dia por lo que no puedes elegir que comer.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy recomendado

La atencion estuvo muy buena, la zona es segura. El personal ayudo mucho en la estadia. Regresaria cuando lo necesite otra vez
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Carolin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó el hotel, el servicio del personal del joven de recepción y la chica de servicio en la cocina. Desayunamos muy ricos. Parqueaderos en área segura y tranquila frente al hotel. Ximena la administradora un amor también. En cuanto al hotel tiene una ubicación muy cerca del centro histórico a pies. Al lado puedes alquilar bicis. Tiene agua caliente. Buenas cobijas y amplias habitaciones. Amamos el lugar y volveríamos nuevamente
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena atención del personal las habitaciones súper limpias los desayunos excelente
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho la atención perfecta
Stayed 1 night in Aug 2023
Verified review

4/10 Poor

Daniel

Disliked: Staff & service, property conditions & facilities, room comfort

Alojamiento para mochileros.

Ofrecen muy poco para el costo de la habitación, es un hotel de mochileros y lo hacen pasar como un buen hotel, la atención es pésima, excepto por Oscar que fue muy atento, los demás fueron inoperantes. El lavadero siempre estuvo tapado y nadie lo resolvió, el desayuno es muy mínimo, no variado y toman media hora en servirlo. El parque o es a 2 cuadras.
Stayed 2 nights in Sep 2022
Verified review

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención de primera de sus host, tranquilo, limpio, buen servicio, un hotel familiar y quienes no les gusta el bullicio, el internet si deben mejorar la conectividad. Personal muy buena onda..
Stayed 2 nights in Aug 2022
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable pero se escuchaba todo lo que hacían en el comedor y cocina. El precio estuvo bien
Stayed 3 nights in Jul 2022
Verified review

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE PROPERTY DIDNT HAVE OUR RESERVATION. We had already talked twice with the hotel confirming that our reservation was made successfully. But when we got there, they didn’t provide any solution or alternative even though it was really late at night. We had to call several hotels and knock on their doors until we found someone to take us in.
Stayed 1 night in Jul 2021
Verified review

8/10 Good

Victor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bueno y central, los desayunos muy malos y poca variedad
Stayed 3 nights in Sep 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, cómodo y limpio. Cerca del centro de Cuenca y a lugares comerciales
Stayed 2 nights in Jan 2019
Verified review

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area, cute hotel, big breakfast. Our room was pretty loud at night due to street noise, so not great if you’re a light sleeper. The main thing that stops me from giving it a perfect review is that we had no internet in our room. However, I’d stay there again but just ask for a quieter, better connected room.
Stayed 2 nights in Nov 2018
Verified review

4/10 Poor

Edisson Stiven

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Muy normal y poco confortable

Las fotografías muestran otra realidad. Se siente mucho ruido, el desayuno es monotono. Hay poca privacidad, por lo menos debería haber un blackout para las ventanas. En general muy costoso para lo que ofrece. El internet es lo peor
Stayed 2 nights in Nov 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel eccellente, ottimo rapporto qualità prezzo

Hotel eccellente, ottimo rapporto qualità prezzo, a due passi dal centro e dall'Università di Cuenca, in una zona silenziosa a due passi dal Rio Tomebamba. E' la terza volta che ci vengo e mi sono trovato sempre benissimo. Unica pecca è l'assenza di un armadio adeguato per disporre il vestiario, ma il problema è sicuramente superabile.
Stayed 10 nights in Aug 2018
Verified review

8/10 Good

maria del carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no es un lugar para parejas, pero si para ir de negocios o solo
Stayed 2 nights in Jul 2018
Verified review

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
En general cubrió las expectativas, sólo que nos sorprendió que teniendo tres plantas con habitaciones, no aclaren que no posee ascensor.
Stayed 8 nights in Jul 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely done restoration of a historic building near the city center and restaurants.
Stayed 3 nights in Jul 2018
Verified review

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio y atención
Stayed 3 nights in May 2018
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Adventure

Great time. The hotel is beautiful and the staff are extremely helpful and courteous. The hotel is well located close to Old Town and all the major parts of the city. Public transportation is just a block away. The breakfast was delicious. The Wi-Fi was reliable and fast.
Verified review

10/10 Excellent

Mercy

Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Henry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Jhoanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024