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ITZA Hotel Boutique Internacional

4.0 star property

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Photo gallery for ITZA Hotel Boutique Internacional

Exterior
Reception
Reception
2 restaurants, breakfast, lunch served; local and international cuisine
2 restaurants, breakfast, lunch served; local and international cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Gran Colombia y Benigno Malo, 25, Cuenca, Azuay, EC010104
  • Place, New Cathedral of Cuenca
    ‪2 min walk‬
  • Place, Calderon Park
    ‪2 min walk‬
  • Place, Río Tomebamba & Calle Larga
    ‪10 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪6 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed, Balcony

Premium bedding, down comforters, Select Comfort beds, minibar

Deluxe Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Premium bedding, down comforters, Select Comfort beds, minibar

Presidential Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room, 1 King Bed, Balcony

Junior Double Room, 1 King Bed, Balcony | Premium bedding, down comforters, Select Comfort beds, minibar

Junior Double Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Balcony

Premium bedding, down comforters, Select Comfort beds, minibar

Deluxe Twin Room, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Deluxe Twin Room, No Windows

Deluxe Twin Room, No Windows | Premium bedding, down comforters, Select Comfort beds, minibar

Deluxe Twin Room, No Windows

  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, No Windows

Deluxe Room, No Windows | Premium bedding, down comforters, Select Comfort beds, minibar

Deluxe Room, No Windows

  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 King Bed, City View

Deluxe Suite, 1 King Bed, City View | Premium bedding, down comforters, Select Comfort beds, minibar

Deluxe Suite, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, City View

Premium bedding, down comforters, Select Comfort beds, minibar

Deluxe Twin Room, City View

  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Luxury Room, 1 Queen Bed, City View

Luxury Room, 1 Queen Bed, City View | Premium bedding, down comforters, Select Comfort beds, minibar

Luxury Room, 1 Queen Bed, City View

  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Cuenca

Located in Downtown Cuenca, ITZA Hotel Boutique Internacional is next to Calderon Park and Church of Santo Domingo. This 16-room, 4-star hotel has conveniences like 2 restaurants, free breakfast, and free in-room WiFi.

What's nearby

  • New Cathedral of Cuenca - 2 min walk - 0.1 miles
  • Calderon Park - 2 min walk - 0.1 miles
  • Plaza Rotary Market - 7 min walk - 0.4 miles
  • Río Tomebamba & Calle Larga - 10 min walk - 0.6 miles
  • San Sebastian Plaza - 10 min walk - 0.6 miles

Getting around

  • 14n - Antonio Borrero Station - 3 min walk
  • Gaspar Sangurima Tram Station - 8 min walk
  • Cuenca (CUE-Mariscal Lamar) - 11 min drive

Restaurants

  • ‪Chocolateria Dos Chorreras - ‬3 min walk
  • ‪Hot Dog del Tropical - ‬3 min walk
  • ‪Angelus by Tutto Freddo - ‬2 min walk
  • ‪Negroni - ‬3 min walk
  • ‪Raymipampa - ‬2 min walk

About this property

ITZA Hotel Boutique Internacional

ITZA Hotel Boutique Internacional features free WiFi in public areas, a free grocery shopping service, and free newspapers. Airport transportation is made easy with an airport shuttle (available on request) for USD 25 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a terrace, laundry facilities, and a porter/bellhop.
Guests can expect free WiFi and 52-inch Smart TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and bathrobes, and Select Comfort beds with premium bedding and pillow menus ensure a restful night. Minibars, electric kettles, and laptop-compatible safes are also available.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 8:00 PM on request

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants

Restaurants on site

  • ITZA WHISKY LOUNGE
  • SANTO PLACER
  • ZAZA 360

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Portable shower seat
  • Stair-free path to entrance
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 52-inch smart TV with premium satellite channels

Food and drink

  • Champagne service
  • Chef service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 3)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Property is also known as

Itza Internacional Cuenca

Frequently asked questions

Is free cancellation available at ITZA Hotel Boutique Internacional?

ITZA Hotel Boutique Internacional provides free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

What's there to do within easy reach of ITZA Hotel Boutique Internacional?

This hotel is situated in Downtown Cuenca, just steps from Calderon Park and Convent of the Assumption, and within a short walk of Plaza Rotary Market. You'll also find San Sebastian Plaza and Río Tomebamba & Calle Larga less than a mile away.

Will I be able to park at ITZA Hotel Boutique Internacional?

No, there isn't parking at this hotel.

Does ITZA Hotel Boutique Internacional have a casino on the premises?

No, ITZA Hotel Boutique Internacional doesn't have a casino.

Is there an indoor pool at ITZA Hotel Boutique Internacional?

No, there is no indoor pool at this hotel.

Is ITZA Hotel Boutique Internacional good for couples?

There are many amenities for couples at this hotel, including Champagne service, in-room massages, and access to a chef.

Are there hot tubs at ITZA Hotel Boutique Internacional?

No, there isn't a spa tub at this hotel.

Does ITZA Hotel Boutique Internacional have a restaurant that serves breakfast?

Yes, ITZA Hotel Boutique Internacional has 2 restaurants, and serves free cooked-to-order breakfasts each morning.

Will ITZA Hotel Boutique Internacional allow pets to stay free of charge?

No, pets aren't allowed at ITZA Hotel Boutique Internacional though service animals are welcome.

Does ITZA Hotel Boutique Internacional have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to ITZA Hotel Boutique Internacional?

The closest major airport to ITZA Hotel Boutique Internacional is Cuenca (CUE-Mariscal Lamar), which is 1.6 mi away (11 minutes by car).

Are there rooms with balconies that I can book at ITZA Hotel Boutique Internacional?

Yes, some guestrooms at ITZA Hotel Boutique Internacional offer a balcony and may feature city views.

Does ITZA Hotel Boutique Internacional offer wedding services?

There are wedding services available at ITZA Hotel Boutique Internacional if that's in your vacation plans.

ITZA Hotel Boutique Internacional Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 57 out of 63 reviews
Rating 8 - Good. 2 out of 63 reviews
Rating 6 - Okay. 1 out of 63 reviews
Rating 4 - Poor. 1 out of 63 reviews
Rating 2 - Terrible. 2 out of 63 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rosana

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is amazing. The staff is so attentive and made all of my accommodations. I would def recommend staying in Itza hotel in the beautiful city of Cuenca! I would come back for sure.
Stayed 6 nights in Oct 2025

10/10 Excellent

Heidi

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fabulous! Everyone was super helpful.
Stayed 2 nights in Nov 2025

10/10 Excellent

Heidi

Stayed 1 night in Nov 2025

10/10 Excellent

Diego

Stayed 1 night in Oct 2025

10/10 Excellent

Katherine

Stayed 1 night in Oct 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay.....

ITZA is our favourite hotel in Ecuador, we have stayed in 6 hotels on our trip. Fantastic, convenient location, attentive service front the Front Desk especially Mable, also Alex in the morning when Mabel is not on duty. Prompt response, organised, accommodating staff. Food is very good in both restaurants, great roof top bar / lounge / restaurant. Nice updated refurbished original historical building. If we ever return to Cuenca, we will definitely sat there again.
Stayed 4 nights in Aug 2025

10/10 Excellent

ramon

Stayed 3 nights in May 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was fantastic. The personnel working at the front were welcoming and extremely helpful. Alex, Mabel, Fernando, and Ana Maria all went above and beyond to help with recommendations and arrangements. The location is perfect and central to all the sites. The decor is luxurious. Everything is what a great hotel should be!
Stayed 4 nights in Jan 2025

10/10 Excellent

CHRISTIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Ivelisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Ivelisse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful ITZA

ITZA is a beautiful hotel nestled in the city center of Cuenca. The rooms are clean, comfortable, and exquisite decorated. Room service was great! Breakfast was scrumptious as well as any food ordered. The cocktails were amazing. I highly recommend ITZA Hotel Boutique International.
Stayed 1 night in Jul 2024

10/10 Excellent

Maria

Stayed 2 nights in Jan 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ITZA AMAZING. The hotel is in a great location easy to walk to areas or catch taxis. Restaurants close by. The hotel is beautiful the rooms are spacious and filled with everything you need and more. The staff was so wonderful. They are extremely friendly and helpful. Five stars is not enough fhey need 10. Would recommend and would definitely stay again.

10/10 Excellent

Viviana

Stayed 1 night in Oct 2023

10/10 Excellent

maria

Stayed 2 nights in May 2023

10/10 Excellent

thomas

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great intimate boutique hotel, in the middle of everything.
Stayed 3 nights in Apr 2023

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to commend Pablo Vite and Paul Andrade and a young lady (don't know her name. These folks were excellent and assisted with a problem I had with a cell phone. They went above and beyond!!
Stayed 3 nights in Feb 2023

4/10 Poor

Jose

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Horrible customer service. Made reservation using Expedia. Final price included taxes and fees, when I checked out they charged me $40 extra for “the service.” Manager was unhelpful and unwilling to try to understand Expedia’s fees. Basic breakfast, overrated for the price. The good news is that for less money you can find a better hotel with better customer. Manager’s attitude ruined my day.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property - amazing design, very clean, high ceilings, rooftop view, beautiful interior.

10/10 Excellent

John

Stayed 1 night in Nov 2022

2/10 Terrible

Edwin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2022

10/10 Excellent

craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022