Skip to main content
Beginning of main content

Recent guest reviews

The staff is really friendly, large swimming pool, close to town, access to ocean from elevated beach

Nice pool and area. Our maid was very good. The food was not very good,

We like that the property set up is excellent for divers and it is so conveniently located near downtown.

It was all good. There wasn't many divers there that week so the boat service to the dive sites weren't great.

Staff was very nice and friendly. I was traveling with a paraplegic friend who is high functioning; he just became scuba certified. Rooms for the disabled are not adequate, the bathroom access is not acceptable. Access to the bathroom by the buffet was better but it was a sweatbox. The shower access was okay. Property is old and they do an okay job keeping it maintained. Quality and variety of food are below average; we ate in town half the time. Evening entertainment was poor. I have been to Cozumel several times and will not return to this property, If we took our wives they would be more critical.

Easy walk to San Migel. Great food and staff. Ocean dive shop and accomodations there were great!

Horrible internet. Great staff. Food plentiful but nothing special. Great coffee. Rooms showing age but clean.

Friendly staff, food was good, close enough to walk to town for shopping, restaurants and bars! We could walk across the street and see the beautiful ocean! Very much a hotel for divers, we met a lot of people that come here every year, that says a lot!

We loved the pool area, palm trees, beach, snorkel area, dining area, drink service at pool. There was plenty of warm water for showers, beds fairly comfortable. Linens were almost threadbare, pillows need replacing, tub hardware was in disrepair, sink faucet leaked onto counter, dresser drawers almost fall out of dresser, shaded area at pool was limited but could have been increased with more screens added to where many were missing. Food was sufficient but not high end with side items repetitive. Ice machine & certified water was appreciated! All servers & staff worked very hard! We enjoyed our week!

It was good for the price. Hotel is a bit dated. A/C works great.

On 3/21 & 3/22 the owners of the hotel allowed or invited about 100-200 kids from the local school to use the pool facilities. This was a little overwhelming considering I paid to be there that time and if I want to hear that many kids screaming and splashing I would have went to a public pool. I get the fact that there isnt a public pool on the island but come on, this was rude to why I was there.

Love it! It is clean, and everyone is friendly and helpful. The layout is convenient for all rooms to access the pool, restaurants, and the beach.

The resort was fabulous as we knew going in it was not a 5 star resort. The food was ok at the buffet as we didn’t expect much. We ate breakfast and lunch at the resort but ventured deep into town for our local dinners. The room was spacious and clean. The beds were hard but didn’t lose any sleep at all. Staff was amazing and the drinks were tasty. Very easy check in and check out.

Food has much to be desired! Not many options, more salad options would be nice. Guacamole would be nice to have with chips at lunch time. Hot French fries, they were always cold. Better meat for hamburgers! Maybe hotdogs!

great.loved it my 3rd time therestaff great bartender great.wait staff grrat

Staff is friendly and provided excellent service. Enjoyed the pool area and lobby lounge in the evenings.

Carretera Costera Sur Km 1.7 Cozumel QROO

Hotel highlights

  • Walking distance to Dolphinaris
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Colonos Cuzamil within a 5-minute walk of Dolphinaris, Hotel Cozumel & Resort All Inclusive is within 2 miles (3 km) of other popular sights like Cozumel Museum. This 3.5-star property has 179 rooms and welcomes guests with 2 restaurants, an outdoor pool, and a 24-hour fitness center.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. This property is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, entertain your taste buds with a drink at the bar/lounge, and mingle with other guests at the free manager's reception.


Rooms

The 179 rooms are air-conditioned and have an array of amenities, including furnished balconies, free bottled water, and safes. Guests can expect free WiFi and plasma TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Phones and ironing boards are other standard amenities.


Property features

Hotel Cozumel & Resort All Inclusive features an outdoor pool, a children's pool, and a 24-hour fitness center. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and access to locker space. Other amenities at this all-inclusive property include free WiFi in public areas, 3 meeting rooms, and conference space.

Room options

Superior Room (With Jacuzzi)

Full 2 | King 1 | Sleeps 4

Standard Room, Partial Ocean View

Full 1 | King 1 | Sleeps 4

Guest reviews for Hotel Cozumel & Resort All Inclusive

Everyone (64) Couples (7) Family (5)
5
Families

The staff is really friendly, large swimming pool, close to town, access to ocean from elevated beach

By on Sep 20, 2019

Review comment responded on Sep 23, 2019

Thank you so much for your preference and comments. See you soon!

4
Families

Nice pool and area. Our maid was very good. The food was not very good,

By on Jul 25, 2019

Review comment responded on Jul 25, 2019

Thank you so much for your comment and preference!

5
Everyone

We like that the property set up is excellent for divers and it is so conveniently located near downtown.

By on Jul 23, 2019

Review comment responded on Jul 23, 2019

Thank you so much for your good comments and preference!. Best Regards

4
Partner Couples

It was all good. There wasn't many divers there that week so the boat service to the dive sites weren't great.

By on Jul 15, 2019

Review comment responded on Jul 18, 2019

Thank you for your comments. We will pass this information to the involved department. Saludos

3
Friends

Staff was very nice and friendly. I was traveling with a paraplegic friend who is high functioning; he just became scuba certified. Rooms for the disabled are not adequate, the bathroom access is not acceptable. Access to the bathroom by the buffet was better but it was a sweatbox. The shower access was okay. Property is old and they do an okay job keeping it maintained. Quality and variety of food are below average; we ate in town half the time. Evening entertainment was poor. I have been to Cozumel several times and will not return to this property, If we took our wives they would be more critical.

By on Jul 13, 2019

Review comment responded on Jul 18, 2019

Thank you so much for your comments. We will pass this information to involved departments. So sorry for the inconveniences.

4
Everyone

Easy walk to San Migel. Great food and staff. Ocean dive shop and accomodations there were great!

By , from Longmont, CO on Jul 2, 2019

Review comment responded on Jul 8, 2019

Thank you so much for your comments and preference.

4
Everyone

By on Jun 7, 2019

Review comment responded on Jun 7, 2019

Thank you so much for your preference! Have a great time!

4
Everyone

By on May 17, 2019

Review comment responded on May 17, 2019

Thank you for your preference!

3
Friends

Horrible internet. Great staff. Food plentiful but nothing special. Great coffee. Rooms showing age but clean.

By on May 9, 2019

Review comment responded on May 17, 2019

Thank you for your comments, so sorry for all inconveniences during your stay. We will pass this info to our involved deparment. Best Regards.

4
Partner Couples

Friendly staff, food was good, close enough to walk to town for shopping, restaurants and bars! We could walk across the street and see the beautiful ocean! Very much a hotel for divers, we met a lot of people that come here every year, that says a lot!

By , from Iowa on Apr 18, 2019

Review comment responded on May 8, 2019

Thank you so much for your preference and comments! Regards

Hotel Cozumel & Resort All Inclusive

Carretera Costera Sur Km 1.7, Cozumel, QROO 77600
url importing https://www.orbitz.com/Cozumel-Hotels-Hotel-Cozumel-&-Resort-All-Inclusive.h9438146-p2.Hotel-Reviews