The staff I dealt with were all very nice but this is not a great hotel. Felt like there were a good deal of permanent tenants and had some concerns about safety and definitely noise. Also, though there is a kitchen in the room it was equipped with nothing. When I checked in the staff member asked if I would like anything for my kitchen as it came empty. I said yes and he gave me a plastic bin with the bare necessities. It is hard to find affordable hotels in the cincy/covington area so that is why I chose it but I would not stay there again. The free breakfast was pretty much nothing. A few packaged muffins and some coffee- no milk, nothing fresh at all. Ended up going out to breakfast as there was nothing there to eat. Almost would have been better with nothing.
Nice staff
Just adequate facility at an above adequate price.
Room was not clean at all. Dust on top of all furniture, TV control. Anddog hair on some towels. I din't said nothing cause I was tired I had to sleep. But it is something to pay attention too because now on these days they need to clean and desinfecting due to covid 19.
Everything was good, only thing bad was no indoor pool, and inside reasturant
Very clean and comfortable. The fact that they advertise free breakfast is a joke. The coffee was strong though.
In town on business. Great greeting at the desk, all needs met. Clean, quiet and perfect for any business person. Close to everything!
Enjoyed having a full size fridge and dishes and flatware to use.
Stayed one night for Oktoberfest at Mainstrasse Village.... walking distance to everything bars fast food and the festival.. awesome stay
Not a bad place to stay. No hair dryer in the room, continental breakfast was lacking
No ice machines; no bathroom in lobby; no writing pens in room; hard bed. For the price, other hotels in the area are much nicer and similar price.
Booked two rooms for the weekend. Electrical outlet problems in one room but hotel was booked so couldn't move rooms and they couldn't fix until after the weekend (No maintenance over weekend even with hotel full?). Noise was terrible ALL NIGHT! We realize Newport is a party area and we were there during two Reds games and could have even excused the jake brakes from nearby bridge but partying, fighting, talking and running in halls and on floor above kept us up all night both nights. BOTH rooms experienced this. Even had door banged on at 2:30am by individuals looking for another room. At checkout the front desk said we should have called security that they have 24/7 however we just were trying to sleep! Love the area but our visit would have been so much better if we had been able to sleep. Now need a vacation to recover from this totally exhausting vacation!
There was pubic hair on the beds, even after we changed from one room to another. The cleaning staff eventually had to replace the bedding in front of us. The check in staff was stern cold and not helpful.
Wish there was a coffee maker. Wish there was a coffee maker. Wish there was a coffee maker. Wish there was a coffee maker. Wish there was a coffee maker.
We had a nice stay at this location. It was close to downtown, but far enough away to not be so crowded. We had dinner across the street at Riverfront Pizza and it was excellet. We'd stay here again if the price was right. Thanks!
If you're planning on visiting the Cincinnati Horseshoe Casino, there aren't many convenient choices to choose from. There are the major hotels in downtown Cincinnati, but you either have to drive or take a shuttle to get to the casino. Generally, you have to pay a parking fee and wait for valet if you drive, and the shuttle is not that convenient - especially if you keep late hours. The alternative is to stay in Covington, KY just across the river. I've stayed at a few places, and the best value is Extended Stay America. It is easy to get in and out of, easy to get on I-71 (both North & South), and it is right next to a host of fast food restaurants and gas stations (although some may consider this a negative - to me, it's a positive). But, you have to know what you are getting. It's not a full service hotel. No linen service (except if you want to pay), and if you want amenities such as coffee, extra soap, etc. you have to ask. It's all free, but you have to ask. It's the way they can keep the costs down. I found the staff very friendly and helpful, and the room was clean and adequate. The bathroom was a little cramped, but it had a full kitchenette, a work desk with adequate power plugs, and cable TV. The bed was comfortable and the pillows had substance. So, don't expect mints on your pillow every night, but if you are visiting the Horseshoe - or anywhere near downtown Cincinnati - and want a basic room at a great price with convenient access, this is the place to stay.
A group of 5 runners stayed at the hotel for the flying pig marathon and was a great location. South of the city but you miss all the traffic and chaos on race day. Shuttle came by in the morning and picked up the runners to take them to the start line, walked back after the race. Perfect location for this event!
it was pretty good. the food is good and the location is great. I am overall pretty happy with everything and would stay here again
Extended Stay America Suites Cincinnati Covington places you within 2 miles (3 km) of popular sights like Paycor Stadium and Great American Ball Park. This 105-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and flat-screen TVs with cable channels. Other amenities include kitchens, refrigerators, and microwaves. Housekeeping is available on request.
Extended Stay America Suites Cincinnati Covington features a gym, free WiFi in public areas, and coffee in a common area. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include laundry facilities and a vending machine.
The staff I dealt with were all very nice but this is not a great hotel. Felt like there were a good deal of permanent tenants and had some concerns about safety and definitely noise. Also, though there is a kitchen in the room it was equipped with nothing. When I checked in the staff member asked if I would like anything for my kitchen as it came empty. I said yes and he gave me a plastic bin with the bare necessities. It is hard to find affordable hotels in the cincy/covington area so that is why I chose it but I would not stay there again. The free breakfast was pretty much nothing. A few packaged muffins and some coffee- no milk, nothing fresh at all. Ended up going out to breakfast as there was nothing there to eat. Almost would have been better with nothing.
Nice staff
Dear Ruth, Thank you for choosing our hotel for your recent visit. We appreciate your kind compliments about our great customer service. However, we hope you will accept our apologies for not meeting all your expectations. We value your feedback as we are always striving to improve our guest experience. It was a pleasure hosting your stay, and we hope to accommodate you again so we may provide you with the perfect stay you deserve.Sincerely,Hotel Management
Just adequate facility at an above adequate price.
Dear Edward, thank you for your recent stay and the candid review. We want every guest staying with us to have a fulfilling experience and to leave a lasting favorable impression. We apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management
Room was not clean at all. Dust on top of all furniture, TV control. Anddog hair on some towels. I din't said nothing cause I was tired I had to sleep. But it is something to pay attention too because now on these days they need to clean and desinfecting due to covid 19.
Omar, thank you for your review. We are sorry for the cleanliness issues you encountered. Please be assured that we are dedicated to the safety and comfort of our guests and are taking all steps necessary to effectuate that. We have expanded our cleaning practices with trusted disinfectants and cleaners and all surfaces in the room and around the property are thoroughly cleaned. Our highest priority is that our guests have a relaxing stay and feel at home while here, so we are committed to your complete satisfaction. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Everything was good, only thing bad was no indoor pool, and inside reasturant
Thank you for taking the time to post a review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. However, we are sorry for not meeting some of your expectations. We value your comments and hope to see you again soon. Sincerely, Hotel Management
Very clean and comfortable. The fact that they advertise free breakfast is a joke. The coffee was strong though.
Thank you for including Extended Stay America in your travel plans. It is good to read you liked our well-kept property and that you had a nice time with us. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. Thanks again, and we look forward to your next stay. Sincerely, Hotel Management
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
In town on business. Great greeting at the desk, all needs met. Clean, quiet and perfect for any business person. Close to everything!
Thank you for the wonderful feedback of Extended Stay America. We are delighted to know you were impressed with our front desk associates and also enjoyed our ideal location. Thank you again for your nice comments. We look forward to your next visit! Sincerely, Hotel Management
Enjoyed having a full size fridge and dishes and flatware to use.
Thank you for letting us know you had a wonderful stay at Extended Stay America. We are thrilled to read you were not only pleased with our location giving easy access to the highway but also you were satisfied with your well- equipped room. Thanks again for being our guest, and we look forward to welcoming you on your next trip when in the area. Sincerely, Hotel Management
Dear Jay, Thank you for reviewing your stay with us. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management