The rooms smelled like mold and wet carpet I couldn’t sleep all night from the smell of mold !!The person who checked us in was very polite and professional.
Nothing actually stood out. It could be cleaner - in the rooms. My room had mold in bathroom, the dark curtain was missing, the tub was dirty. I think they should be more detail in housekeeping.
There was an unpleasant smell in the room, the pool was not maintained properly and there was a scum build up on the side of the pool.
2.5/5.... carpeted floors are sticky, no breakfast (due to covid but was the initial reason I booked this hotel) key card for door never worked, we stayed 3 nights and only got our room cleaned once. Had to keep going to front desk to ask for things (towels, new keys)... on our last morning our checkout was at noon but the cleaning crew came knocking at 9am, only to wake us up after staying up very late, kind of annoying. Felt like they were trying to rush us out. I found a couple of spiders on the last day. The bathrooms are not great, look and smell dirty. All in all, semi good price for 3 nights but should of looked at the reviews before booking. Def would not stay again.
Receptionist was courteous and very considerate we checked in and there was an issue with the room and Gemma was compassionate and made it right all walls have no smoking signs and check in paperwork has a statement about no smoking the third floor smelt like mirajuna and I have asthmatic children so she moved our floors without any questions. Hotel had everything in good distance from several restaurants and stores nearby we will stay here again.
I think the Hotel is too expensive for how the facilities are. Very disappointing.
I needed an economical place to shower and sleep on a short business trip and this property met my needs at a fair price. It's a no-frills property on the feeder road of a freeway whose primary customer base is traveling laborers & technicians for the industrial construction projects underway in the area. In my career as a manufacturing engineer, I've stayed in many similar places and in my experience it's a solid representative of its market. If you're looking for a family vacation, this probably isn't your first choice. No negative on this property - it's apples and oranges. If you need to make a few business calls in the North Bay area and don't want to blow your budget on personal lodging, this is certainly a property worth considering. The staff was friendly, attentive, helpful and professional.
We have come here multiple times and have always been greeted by smiling, friendly staff. Fresh cookies. Kind to my child. Decent breakfast and always hot coffee and tea. Close to everything. Quiet and clean.
Staff was very friendly. Other than that...very underwhelming. Room was very humid so had to keep the AC as cold as possible to keep the humidity down. Mildew on wall in bathroom and water stains on ceiling in room. If you need to do laundry, be prepared to make it a day because there is only one washer and one dryer. Definitely did not feel or look like a normal Country Inn & Suites.
I selected a room with 2 Queen beds. I was very happy with the size of the room. It was huge!
The only positive thing is their breakfast selections.
The front desk clerk was amazing! She was very FRIENDLY and helpful.
Best value for room size and quality. Friendly helpful staff, room and common area clean and beautifully decorated
Pretty standard hotel. Decent amenities for a small town area. Parking was a little difficult (completely full when I came home for the evening). However, the room was nice and comfortable. Wouldn’t be opposed to using the same hotel for a future stay if necessary.
It was nice. I would stay again in this hotel. Front desk people were very prompt and serviced us a smile and answer all our questions.
Hotel not clean carpet dirty, mold in tub. Breakfast was crowded
Country Inn & Suites by Radisson, Portland, TX places you within a 15-minute drive of popular attractions such as Texas State Aquarium and American Bank Center. This 54-room hotel has an outdoor pool, a 24-hour gym, and free in-room WiFi.
The 54 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 37-inch flat-screen TVs with cable channels. Other amenities include free newspapers, free long-distance calls, and free local calls.
Guests staying at Country Inn & Suites by Radisson, Portland, TX enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you decide to drive, there's free parking. Staff members are on hand to provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
Thank you for visiting the Country Inn and Suites by Radisson in Portland, Texas. We hope that you will visit us again....
The rooms smelled like mold and wet carpet I couldn’t sleep all night from the smell of mold !!The person who checked us in was very polite and professional.
Thank you for posting a review. We appreciate your kind words about our front desk staff. On the other hand, it saddens us to hear that your stay was less than pleasing due to the cleanliness of the room and the carpet at that time. Providing our guests with comfortable and relaxing accommodation is of extreme importance to us and we are sorry if we may have missed the mark. Know that your voice has been heard and this will be forwarded to the hotel management for further improvements. We hope for another opportunity to make a more favorable impression in the future.
Nothing actually stood out. It could be cleaner - in the rooms. My room had mold in bathroom, the dark curtain was missing, the tub was dirty. I think they should be more detail in housekeeping.
On behalf of our entire staff at Country Inn & Suites by Radisson, Portland, TX we apologize for the concerns you shared about your experience at this hotel. I agree and have addressed cleanliness of your room with our housekeeping team.
There was an unpleasant smell in the room, the pool was not maintained properly and there was a scum build up on the side of the pool.
Thanks for taking time to post a review. We're sad knowing that your stay was anything less than pleasing due to the cleanliness and condition of the room provided and the pool at that time. We make it a point to put in extra effort to ensure cleanliness and we are sorry if we fell short of that expectation. We will take note of this feedback, share it with the team and use it for further developments of our hotel. We look forward to having you back so that we may redeem ourselves and provide you an even better guest experience in the future.
2.5/5.... carpeted floors are sticky, no breakfast (due to covid but was the initial reason I booked this hotel) key card for door never worked, we stayed 3 nights and only got our room cleaned once. Had to keep going to front desk to ask for things (towels, new keys)... on our last morning our checkout was at noon but the cleaning crew came knocking at 9am, only to wake us up after staying up very late, kind of annoying. Felt like they were trying to rush us out. I found a couple of spiders on the last day. The bathrooms are not great, look and smell dirty. All in all, semi good price for 3 nights but should of looked at the reviews before booking. Def would not stay again.
Receptionist was courteous and very considerate we checked in and there was an issue with the room and Gemma was compassionate and made it right all walls have no smoking signs and check in paperwork has a statement about no smoking the third floor smelt like mirajuna and I have asthmatic children so she moved our floors without any questions. Hotel had everything in good distance from several restaurants and stores nearby we will stay here again.
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We do apologize for the smell on the third floor, so always feel free to notify the front desk with any issues, so that we may resolve any problems with your stay.. On behalf of our entire staff at Country Inn & Suites by Radisson, Portland, TX we thank you for your business and we hope to see you again when your travels bring you back to the area!
I think the Hotel is too expensive for how the facilities are. Very disappointing.
Thank you for taking the time to complete our guest satisfaction survey. We apologize for the concerns you shared about your experience at this hotel. The month of March all the Hotel prices are expensive by the Coast.
I needed an economical place to shower and sleep on a short business trip and this property met my needs at a fair price. It's a no-frills property on the feeder road of a freeway whose primary customer base is traveling laborers & technicians for the industrial construction projects underway in the area. In my career as a manufacturing engineer, I've stayed in many similar places and in my experience it's a solid representative of its market. If you're looking for a family vacation, this probably isn't your first choice. No negative on this property - it's apples and oranges. If you need to make a few business calls in the North Bay area and don't want to blow your budget on personal lodging, this is certainly a property worth considering. The staff was friendly, attentive, helpful and professional.
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inn & Suites by Radisson, Portland, TX we apologize for the concerns you shared about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
We have come here multiple times and have always been greeted by smiling, friendly staff. Fresh cookies. Kind to my child. Decent breakfast and always hot coffee and tea. Close to everything. Quiet and clean.
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inn & Suites by Radisson, Portland, TX we thank you for your business and we hope to see you again when your travels bring you back to the area!
We appreciate your business at the Country Inn and Suites by Radisson in Portland, Texas, and hope to see you again on your next visit to the area.