Staff was nice, location right on the beach. However this property was dirty, run down and smelt like mildew. There was a hole in the ceiling of our bathroom. We endured 1 night and thankfully had to leave, still waiting for my refund of the 2nd night. Cost doesn't match comfort!
We arrived early around noon and they wanted to charge the early check-in fee of $30. Now if this was a 4-5 star hotel I could understand, but this place is a mess. Your first impression of walking in your just reminding yourself of location, location! Since they are on the beach but other than that there is nothing about the room that is comfortable. First off we had no hot water, no standard-size sleeping pillows, and dirt not only on the rug but in the corners of the bathroom, and the tile work in the shower was cracked and filled with dirt, last I don't know if they have bed bugs but I got bit at night from something that left a welt mark. The shower itself water spouted out from the bottom and top you don't have a choice it was terrible. I work in the hotel industry and this property has potential if you really put money into it and gut it fix it properly and train your employees about their own hygiene and customer service. You can tell the workers are possibly tired-out owners that just got lost in the day-to-day job
Cleanliness aroun the property and in the rooms.
We paid extra to have rooms facing the beach we got 2 they weren’t facing the beach they were facing the pool that was fine I guess but one room wouldn’t open we exchanged the keys several times they finally told us the door facing the pool doesn’t open the lock doesn’t work so to use the front door facing parking lot instead , that did work but that’s an inconvenience what’s the point of having rooms facing pool if you can’t get in, not to mention the extra money we paid to get those rooms ,our other room the remote was sticky gross the carpet too the pull out couch sheets stained they didn’t clean them from last guest our bed had blood stained sheets and that’s only cause when it was time to sleep I looked under the sheets and saw it was disgusting! I wanted to leave right there and then but we had traveled from out of town and it was the middle of the night the bathroom was also disgusting looks like they haven’t fixed or cleaned them in years ! The overall smell of the room was gross too! This place should be demolished it’s really that bad !! Any other motel is better than this !
Best thing about the place is the LOCATION!
Needs to be cleaner in restroom
I love where this hotel is located, but horrible experience, from the front desk to management, I called to confirm my stay in, I spoke estrella keep hanging up on me, call the manager spoke to Argy to informed what happened , and she told me ok, Sunday morning I was sleep at 10 am housekeeping knock on the door loud ,I thought something happened, she wanted to know what time I was leaving , I told her is only 10 am and she told me , the front desk told me u guys left , 10 minutes later I was in the shower , she came back and knock again loud, sorry no pece I thought we have to leave at 11 , housekeeper told me , she was told by the front desk to come and make sure we left, this place is horrible ,thanks
Bathroom still had a wet towel in the shower from last visitor. Bed was clean.
Being Right on the water was pretty awesome and the boardwalk was great.
That it's just 2 minutes from the beach. Restaurant in walking distance.
The beds wer not big enof the breakfast sucky the only thang I injoy is the location
The location was good. The hotel is not kept up very well.
Most of the staff was very helpful and friendly. However, there was a significant language barrier with several staff members.
This property only 1 good thing is can walk right to the beach. Our room was dirty, patching on walls , internet didn’t work while we’re there and front desk didn’t want to help.
One star for location, rooms are old, found a roach in bathroom, carpet is filthy and reeks of stale molded smell...never again
Very spacious room has balcony to go seat out on enjoying and relax with the weather i was very very much pleased with this hotel breakfast was great staff was awesome
Staff was nice, location right on the beach. However this property was dirty, run down and smelt like mildew. There was a hole in the ceiling of our bathroom. We endured 1 night and thankfully had to leave, still waiting for my refund of the 2nd night. Cost doesn't match comfort!
We arrived early around noon and they wanted to charge the early check-in fee of $30. Now if this was a 4-5 star hotel I could understand, but this place is a mess. Your first impression of walking in your just reminding yourself of location, location! Since they are on the beach but other than that there is nothing about the room that is comfortable. First off we had no hot water, no standard-size sleeping pillows, and dirt not only on the rug but in the corners of the bathroom, and the tile work in the shower was cracked and filled with dirt, last I don't know if they have bed bugs but I got bit at night from something that left a welt mark. The shower itself water spouted out from the bottom and top you don't have a choice it was terrible. I work in the hotel industry and this property has potential if you really put money into it and gut it fix it properly and train your employees about their own hygiene and customer service. You can tell the workers are possibly tired-out owners that just got lost in the day-to-day job
Hi Michelle,Thank you for having the time to share feedback on your recent stay with us. We really appreciate it and will be taking steps to address these issues. We take the cleanliness of our rooms seriously and will be working with our housekeeping team to ensure that our rooms meet our high standards. We also apologize for any discomfort caused by the shower and will be reviewing this with our maintenance team. We hope that you will consider staying with us again in the future to see the improvements we have made.
Cleanliness aroun the property and in the rooms.
Hello Marco, We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our property. We hope to see you again in the future.
We paid extra to have rooms facing the beach we got 2 they weren’t facing the beach they were facing the pool that was fine I guess but one room wouldn’t open we exchanged the keys several times they finally told us the door facing the pool doesn’t open the lock doesn’t work so to use the front door facing parking lot instead , that did work but that’s an inconvenience what’s the point of having rooms facing pool if you can’t get in, not to mention the extra money we paid to get those rooms ,our other room the remote was sticky gross the carpet too the pull out couch sheets stained they didn’t clean them from last guest our bed had blood stained sheets and that’s only cause when it was time to sleep I looked under the sheets and saw it was disgusting! I wanted to leave right there and then but we had traveled from out of town and it was the middle of the night the bathroom was also disgusting looks like they haven’t fixed or cleaned them in years ! The overall smell of the room was gross too! This place should be demolished it’s really that bad !! Any other motel is better than this !
Hello Ruth, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,
Best thing about the place is the LOCATION!
Hello Sara, Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our location. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
Needs to be cleaner in restroom
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.
I love where this hotel is located, but horrible experience, from the front desk to management, I called to confirm my stay in, I spoke estrella keep hanging up on me, call the manager spoke to Argy to informed what happened , and she told me ok, Sunday morning I was sleep at 10 am housekeeping knock on the door loud ,I thought something happened, she wanted to know what time I was leaving , I told her is only 10 am and she told me , the front desk told me u guys left , 10 minutes later I was in the shower , she came back and knock again loud, sorry no pece I thought we have to leave at 11 , housekeeper told me , she was told by the front desk to come and make sure we left, this place is horrible ,thanks
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Bathroom still had a wet towel in the shower from last visitor. Bed was clean.
Thank you for your time and valuable feedback.
Being Right on the water was pretty awesome and the boardwalk was great.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Thanks for staying with us. We appreciate your feedback!
Hi Gerald,Thank you for sharing your feedback. We appreciate your kind words about our staff and the convenient beachfront location. This does not reflect the high standards of cleanliness and comfort that we strive to provide to our guests, and this has been shared with our housekeeping and maintenance to promptly address. Please feel free to contact us directly to better assist you with your refund concern and clarify our cancellation policy. We hope that you will consider giving us another chance to provide you with a more pleasant stay.