2/10 Terrible
Claire
Business traveler
Apr 26, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last hotel will stay
We had been traveling a lot. Holidays inn supposed to be same standard as good and clean as franchise hotel.
Very honestly, Columbus downtown capital square is the worst in all my life
I bring my child yo attend chess tournaments
I have to book Hilton for the rest of the days.
I’m glad to leave this holiday inn asap
1. Since our flight is late flight, after checkin No one pick up calls front desks and room services. It is inconvenient indeed.
2. Super dirty
Bathtub drainer has so much mixed dark hairs not been cleaned up.
Fountains has leaking sand rusted stain
Other fountains has mucus and food crumbs, totally discussing hotel
Wall paper peeling off with ugly yellow glue by window area.
3. No bottle water
They sell for $4/ bottle
4. Stated free breakfast buffet
But they changed that to order
5. No facial soap bar
They say room cleaner steal them
What the?!
6. You greeting to cleaning lady
She ignore you with her attitude
7. The faucet splashing the water without the filter.
Only good thing
The bed has newer cover and clean sheets
Pillows are newer no smells and white
Comforters are comfortable
Really honest review
Please speak to hotel manager
Do not damage this brand
Holiday inn supposed to be a quality hotel
No matter in whichever city.
End
Claire
Stayed 1 night in Apr 2024