2/10 Terrible
Tiera
Traveled with family
Oct 17, 2025
We couldn't stay. The manager nicely showed us 3 rooms and they all smelled like smoke, including the lobby. We went elsewhere. What got interesting was the next day we asked hotels.com for a refund. This hotel had to confirm that we never stayed there. The hotel never picked up the multiple phone calls from hotels.com, therefore I couldn't be refunded. I literally went over there and watched him ignore the call as I was sitting in the parking lot. I went in and asked why he wasn't answering. (He had answered my call, same number, why wasn't he answering theirs?) I had hotels.com on the phone and they stated they couldn't talk to him from my phone (I understand). I remained calm and professional the whole time but it was quite obvious I had him flustered. He never answered any calls even after the interaction. Hotels.com was nice enough to give me the refund anyways considering everything I had been through to try to get this refund back. The hotel is overall in rough shape. I'm assuming they just didn't want to give me the refund because they needed the money. My advice is to stay away!! What a circus.
Tiera
Stayed 2 nights in Jul 2025






























