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May 23 - May 24
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Philadelphia Marriott Downtown

Philadelphia Marriott Downtown

2/5 Poor
"Our room was not ready at check-in time. We were told that they were finishing up, and it would be 10-15 minutes. After a half-hour, I went back to the front desk. Our room was still not ready, but they found us another room. Unfortunately, it was never updated in their system. The next morning, three different staff members attempted to enter our room because they thought we were checking out. I thought the third person had taken care of it, but it took 2 more phone calls from the front desk to figure out we were leaving the next day. I was assured that everything was fixed, but our key cards were deactivated when we went out for the evening. We were not offered an apology or any compensation for being inconvenienced multiple times. In fact, when I asked for late checkout, the front desk person said they couldn't do it, and, after all, we'd "only waited 30 minutes" for our room at check-in. She was extremely rude and dismissive. To top it off, housekeeping tried to come in the next morning well before checkout despite the do not disturb sign. The property itself was fine, but I will never stay there again due to their disorganization and poor customer service."
A verified traveler stayed at Philadelphia Marriott Downtown
Posted 6 hours ago
Philadelphia Marriott Downtown

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