The room was well stocked with snacks and beverages when I arrived, I didn't find the hot water heater until I'd been there a few days, my guide told me cool water was normal so I didn't bother looking. (it's in the utility room). The pool area could be a little cleaner and I didn't visit the spa or gym, but the staff was superb, they spoke English very well. Highly recommended. If you get a chance I recommend making a side trip to Santa Marta.
Reviewed on Feb 22, 2014