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Hotel is clean and very nice. The staff is friendly. The bartender was excellent! Jaqueline was very friendly. One of the best bar experiences I’ve had in all my trips to Chihuahua! Even while training a new employee she was great! Definitely a good place to stay!
This hotel is new so it’s nice, fast check in and check out, good location next to restaurants and movie theater but that lack of customer service, My room was never made up even though I personally went to the front desk and reported it. Hope next time they have more personnel
We arrived Saturday night, it was 9:30 pm so we decided to order room service. I called about three times and they did not answer then I called the front desk thinking maybe they could transfer me successfully but they didn’t. I called back and he said he had to go look for someone to pick up the phone in room service. About 30 min later I got thru and ordered the orange salmon and the honey chicken. It took a very long time to have them delivered and when they came they said my total was $660 pesos I asked for a receipt and they did not have one, they came back with a bill for $550 pesos????? By this time I told the gentleman that my chicken was raw and I showed him my salmon was also very awful and the presentation was horrible the green apple slices were all brown looked old and oxidized.I was amazed that our silverware was not wrapped and came with such cheap napkins kind of like the ones you get at a taco stand! The night we got there in the room right in front of us there was a plate on the floor from room service, that plate was still there along with one of ours when we left this morning that means there were there for almost 48 hours!!!! Sunday morning we went to breakfast at 11:30 since they offer it till 12:00. The place looked horrible, unorganized and dirty! Almost everything was empty. The lady that made omelettes was gone and the waitress kept telling the other waiter she had a hangover. I told a guy in a suit this is horrible and he said,”yes it’s 11:30, we’re getting ready to close so that’s why”. I thought if you offer breakfast till 12:00 try keeping up till 12:30 go above and beyond to cater to customers. When I left the waitress still requested a tip. To what I replied, “I’m sorry but I am not happy with the service!” And she did say she was sorry. But did not ask why. When our room was cleaned they only made the bed and changed our towels they did not sweep or vacuum. Our hair was all over the place from blow drying that morning and it remained there. Also they had a coffee pot, coffee, and 2 bottles of water, but they had no coffee mugs!! The staff was not friendly they did not say good morning or welcome or thank you! I have to say the decor is very nice, the building is awesome, the beds are super comfortable and the rooms are very spacious. It also smells great! There is a very nice bar and it connects to a very modern shopping mall. The location is wonderful and safe. This place just needs someone around that actually cares and directs the employees and importantly supervising the quality of amenities offered!
They delivered on everything Hilton is known for delivering. Great rooms, comfortable beds, excellent location, bar staff was very helpful. Check in/Check out processes was extremely easy. Staff was extremely helpful no way to just name just one. Awesome customer experience.
We had a great experience at this hotel. All of the staff were courteous, and the facility is located in a convenient location (with a grocery store and restaurants nearby). We especially enjoyed the hospitality shown to us by Javier, who was overseeing the breakfast operations. He was extremely professional, kind, and helpful. He made our trip a memorable one!
Clean place to sleep and good restaurants around the th hotel, Have plenty of time to Check-in and check-out. Breakfast have meats only, no options for vegetarians or vegans.Staff is very nice and courteous.
Amazing hospitality, Staff were very informative and helpful. I highly recommend this Property! Location is close to lots of restaurants and night life.Guest Rooms are very Modern, updated and clean, I can't wait until my next stay..... Great job!
Had a short stay at this hotel which is rather new and has very nice rooms. The breakfast is limited, but the staff makes up for it and offer help which is much appreciated. Overall it was a satisfactory stay in a hotel near many restaurants in the neighborhood.
The wonderful thing is that It’s inside a very Nice mall, with lots of nice stores and nice restaurants. Rooms a very nice and close of the nicest area of Chihuahua. Downtown is only 8 minutes by car. Very recomendable
Their Food & Beverage department needs help. Breakfast service is poor and not cheap. They lack service skills both in breakfast service and bar area. I decided to dine in the shopping mall downstairs because the bar staff never showed up. Wine prices are steep.
Located within a leisurely stroll of Fashion Mall, Hilton Garden Inn Chihuahua is within a few miles (5 km) of Semilla Museum of Science and Technology. This 137-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free self parking, and a fitness center.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a rooftop bar. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.
The 137 rooms are soundproofed and have an array of amenities, including refrigerators, coffee makers, and free local calls. 55-inch flat-screen TVs come with satellite channels, and guests can stay connected with WiFi and free wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include free bottled water, laptop-compatible safes, and ironing boards.
Built in 2017, the brand new Hilton Garden Inn Chihuahua offers an outdoor pool, a fitness center, and a rooftop terrace. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include WiFi in public areas, conference space, and a 24-hour business center.