Called about 3 hours before arrival. Receptionist was great. At arrival i found the same young lady behind the desk....she was alone n a lil overworked but otherwise really pleasant. Toilet needed a little scrub and heater not working really well. Overall it was good n above average.
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I enjoy most Hampton Inn hotels...and first time to stay at this one in Chihuahua...but after contracting some mild food-poisioning at a local restaurant, earlier that day, I was up at 2:00am seeking bottled water due to dehydration. The late nite mgr. claimed they had none; did not have any $change for me to convert $US into pesos to use vending machine; and could have opened work-out ctr to allow me to use bottled water there. IT was unbelieveable that such a hotel had no extra bottled water to offer...yet I had a new, complimentary bottle at start of each day!! Vending machine should take $US currency...or do like most H-I and have a stock of basic needs (pepto-bismol included!) to purchase from.
overall experience excellent from staff to breakfast buffet. rooms super clean beds supercomfortable hotel is best for the price
Pool closes on weekends evenings for private parties. Kids very disappointed. SPA out of other.
Check in was a snap - English speaking people at the front desk. Everyone was courteous.