Staff were very kind and helpful. The room was clean. Love the shampoo/conditioner/body wash dispensers on the shower wall. Pool was ok. A bit cloudy and could have used a surface clean, but it served its purpose. Overall very pleased with our stay.
The breakfast is good. The hallway on first floor could use a shampoo.
When we arrived we were told they didn’t have the type of room I had reserved available. Quickly and without hesitation We were upgraded to a large suite. Not only was it large, it has been the nicest hotel and quietest room we have stayed at yet on our getaway. The staff were very nice and the location was easy to get to.
Serious water leak stain on bathroom ceiling. Two of the four light bulbs in the bathroom light fixture were burnt out and the third one was flashing. My final bill from the hotel shows a significantly lower rate than I was charged. It also lists the booking agent as Expedia when I booked through Orbitz. Maybe I should have used Expedia..
We checked in and the hotel from the outside looked nice. Great location. We took off our shoes. The carpet in the room was wet. The fridge in the room must have leaked water. Either way pretty gross. The bed was awful, not comfortable at all, 4 cheap pillows that belong in the garbage. The bed sheets had stains. The bathroom floor was an accident waiting to happen, slimy feeling and you could slip easily, on the dry floor. Oh, and we had to share a towel. Cheap is the word that comes to mind. If I could give a negative star rating, I would.
The hotel was under going construction the floor wasn't clean sheets look like they hadn't been changed.
We checked in late at 2am or so and as soon as we walked they had my room key ready for me! The free breakfast is a nice gesture but the mini muffins were super dry, the counter tops had syrup and waffle batter that needed to be cleaned up. Did not even try the eggs since they looked more like plastic! Room was fine! But i was expecting to have the mini shampoo and conditioner and lotion bottles! The have dispensers attached to the wall!!! But no lotion!! My fault for not bringing my own i guess!!
We have stayed at many best westerns and this one did not meet our expectations
Stopped here for an overnight on a long drive from Connecticut to Iowa. Hotel was fully booked, but noise level was not a problem. Got in late but front desk had my room ready and waiting. Bed was firmer than I like, but that seems to be a trend these days. Standard hotel full breakfast the next day was acceptable. Staff had a hard time keeping up with the hot food, but understandble considering 100 booked. Food that was available was good. Will definitely consider staying here again on future long drives.
room was ok,staff was accomidating and room tempature was perfect.
Love the location. Staff was nice especially the manager . Rooms were clean and comfortable. Hot tub was never hot and there was not bubbly or foamy.
The hotel was fine. Everything was the way that it should be. It is super easy to get to and not a bad stay
Best Western Joliet Inn & Suites places you within a few miles (5 km) of Joliet Junior College and Complete Family Healthcare. This 60-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free self parking.
Free full breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM.
All of Best Western Joliet Inn & Suites's 60 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include free local calls, safes, and ironing boards.
At Best Western Joliet Inn & Suites, guests have access to an indoor pool, free WiFi in public areas, and a meeting room. Free parking is included with your stay. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a 24-hour business center, a computer station, and express check-in.
Staff were very kind and helpful. The room was clean. Love the shampoo/conditioner/body wash dispensers on the shower wall. Pool was ok. A bit cloudy and could have used a surface clean, but it served its purpose. Overall very pleased with our stay.
Thank you staying with us.
Thank you for your rating. We appreciate your business.
The breakfast is good. The hallway on first floor could use a shampoo.
Thank you for your compliment and feedback. We would definitely consider it.
Thankyou for staying with us
Thank you for staying with us.
Thank you for your ratings and apologies if you had any bad experience. Please leave us a feedback comment next time so we can serve you better next time.
Thank you for rating us and sorry for the bad experience you might have had. Please do leave us a review so we know how to serve you better next time.
We really apologize for inconvenience , we will definitely have a meeting with our all employees and fix the problem, thanks for staying with us and please accept my sincere apology thank you
Thank you for your feed back and that will help us in improving our services and get better Thanks again
We are thrilled to know that you had a great stay and thank you for your comments on the staff and rooms. Really Appreciated!