Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
from $99
Best Western Joliet Inn & Suites
2.5 out of 5.0
3.6
out of 5
Average Guest Review
See all 46 reviews
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Recent guest reviews
We checked in and the hotel from the outside looked nice. Great location. We took off our shoes. The carpet in the room was wet. The fridge in the room must have leaked water. Either way pretty gross. The bed was awful, not comfortable at all, 4 cheap pillows that belong in the garbage. The bed sheets had stains. The bathroom floor was an accident waiting to happen, slimy feeling and you could slip easily, on the dry floor. Oh, and we had to share a towel. Cheap is the word that comes to mind. If I could give a negative star rating, I would.
The hotel was under going construction the floor wasn't clean sheets look like they hadn't been changed.
We checked in late at 2am or so and as soon as we walked they had my room key ready for me! The free breakfast is a nice gesture but the mini muffins were super dry, the counter tops had syrup and waffle batter that needed to be cleaned up. Did not even try the eggs since they looked more like plastic! Room was fine! But i was expecting to have the mini shampoo and conditioner and lotion bottles! The have dispensers attached to the wall!!! But no lotion!! My fault for not bringing my own i guess!!
We have stayed at many best westerns and this one did not meet our expectations
Stopped here for an overnight on a long drive from Connecticut to Iowa. Hotel was fully booked, but noise level was not a problem. Got in late but front desk had my room ready and waiting. Bed was firmer than I like, but that seems to be a trend these days. Standard hotel full breakfast the next day was acceptable. Staff had a hard time keeping up with the hot food, but understandble considering 100 booked. Food that was available was good. Will definitely consider staying here again on future long drives.
room was ok,staff was accomidating and room tempature was perfect.
Love the location. Staff was nice especially the manager . Rooms were clean and comfortable. Hot tub was never hot and there was not bubbly or foamy.
The hotel was fine. Everything was the way that it should be. It is super easy to get to and not a bad stay
The staff was extremely helpful and welcoming to us. We spent 3 nights, and everything was very clean. The bed was comfortable, and the room was extremely spacious. The internet worked well, and coffee was available around the clock. We had everything that we needed in the room. I would definitely stay here again and recommend, especially for the price.
I nice place to stay & enjoyed our visit. The room was nice & the staff was friendly, the breakfast buffet was good as well.
This Was A Last Minute Stop So I Didnt Have Time To Research Hotels. Stayed At Bw Before But Not This Location. The Room Was Clean, Tidy And Spacious.I Was Also Glad That The Room Seemed Newer And Fresh. Also Right Off The Highway And Not Far From restaurants.
Very clean and great room. The service was great..
Room was comfortable and appeared very clean... However the ant problem was a little gross. Couldn't find anyone to check out with and just left the keys on the counter. Not bad for an overnight stay
I mistakenly booked closer to the wrong facility on my last business trip and when I found my mistake, the manager of the facility was most gracious in trying to book me into a property closer to where I was working for the week. It turns out the difference in miles was not all that great and with the added traffic congestion due to construction, the commute from the hotel I was in was actually easier and just as quick. But I can not say enough about the courteous help I was given when I discovered my mistake and the way this gentleman went out of his way to try and fix my problem. This type of service and concern is rarely seen and was very appreciated by this frazzled traveler! The hotel itself was very nice - quiet, clean, nice amenities, very, very comfortable. If I had one complaint, and this is very minor, it would be that the halls and lobby were a bit too warm and humid; but to be completely fair the weather was fluctuating from cold and rainy to warm (not hot) and very humid so the facility was probably not completely regulated for summer temps and humidity yet.
everything you are looking for in a hotel. clean, great pool, good breakfast, very attentive staff.
This place is friendly and so helpful. Clean. Plenty of room. If you need something just ask.
Other Then The Hotel Redoing The Carpet While.We Were There Everything Was Great. The Pool And Hot Tub Area Were Very Clean Which We Appreciated For The Kids And The Rooms Were nice.
We were only there overnight, everyone was friendly, they were even cleaning the tables during breakfast which doesn't happen much any hotel for free breakfast. They were making sure all tables were clean after people were done. Just need to concentrate on the floor by the syrup.
My trip to Joliet was a "return home" after living there 68 years and then moving to Wisconsin. I had a wonderful time with family & friends, and a cozy, clean, quiet, comfortable place to go to so I could rest up and do it all again the next day! Housekeeping was GREAT and so timely! Breakfast was good but the coffee was perfect! First time ever I enjoyed coffee so much when not at home! Absolutely no negatives here! All personnel were personable and helpful but the great housekeeping made it all "happen" for me. I know I'll stay there again when I travel back for future visits!
Rooms were very clean. Air pressured shower was a little tricky. Staff was very, very nice. I would stay again.
Guest reviews for Best Western Joliet Inn & Suites
if you can find somewhere else, go there.
Everyone
We checked in and the hotel from the outside looked nice. Great location. We took off our shoes. The carpet in the room was wet. The fridge in the room must have leaked water. Either way pretty gross. The bed was awful, not comfortable at all, 4 cheap pillows that belong in the garbage. The bed sheets had stains. The bathroom floor was an accident waiting to happen, slimy feeling and you could slip easily, on the dry floor. Oh, and we had to share a towel. Cheap is the word that comes to mind. If I could give a negative star rating, I would.
Everyone
The hotel was under going construction the floor wasn't clean sheets look like they hadn't been changed.
not bad for the price
Couples
We checked in late at 2am or so and as soon as we walked they had my room key ready for me! The free breakfast is a nice gesture but the mini muffins were super dry, the counter tops had syrup and waffle batter that needed to be cleaned up. Did not even try the eggs since they looked more like plastic! Room was fine! But i was expecting to have the mini shampoo and conditioner and lotion bottles! The have dispensers attached to the wall!!! But no lotion!! My fault for not bringing my own i guess!!
annual trip with friends
Couples
We have stayed at many best westerns and this one did not meet our expectations
one night stop for long drive
Families
Stopped here for an overnight on a long drive from Connecticut to Iowa. Hotel was fully booked, but noise level was not a problem. Got in late but front desk had my room ready and waiting. Bed was firmer than I like, but that seems to be a trend these days. Standard hotel full breakfast the next day was acceptable. Staff had a hard time keeping up with the hot food, but understandble considering 100 booked. Food that was available was good. Will definitely consider staying here again on future long drives.
nice stay
Couples
room was ok,staff was accomidating and room tempature was perfect.
nice for the price.
Couples
Love the location. Staff was nice especially the manager . Rooms were clean and comfortable. Hot tub was never hot and there was not bubbly or foamy.
business trip
BusinessTravelers
The hotel was fine. Everything was the way that it should be. It is super easy to get to and not a bad stay
great business trip
BusinessTravelers
The staff was extremely helpful and welcoming to us. We spent 3 nights, and everything was very clean. The bed was comfortable, and the room was extremely spacious. The internet worked well, and coffee was available around the clock. We had everything that we needed in the room. I would definitely stay here again and recommend, especially for the price.
good value
Families
I nice place to stay & enjoyed our visit. The room was nice & the staff was friendly, the breakfast buffet was good as well.
