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Hotel Lagoon

3.0 star property
Hotel in Santa Elena with a 24-hour front desk and an outdoor pool

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Photo gallery for Hotel Lagoon

Property grounds
Family Quadruple Room, Lagoon View | Individually decorated, individually furnished, free WiFi, bed sheets
Property grounds
Lobby
Property grounds

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Laundry
  • Pet friendly
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
Subteniente Lopez Av. México, entre Calle Oaxaca y Calle Revolución, Santa Elena, QROO, 77965
  • Place, Laguna Milagros
    ‪9 min drive‬
  • Place, Chetumal Ferry Terminal
    ‪18 min drive‬
  • Place, Museum of Maya Culture
    ‪19 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪11 min drive‬

Room options

View all photos for Habitación Sencilla, 1 cama matrimonial, vista al jardín

Habitación Sencilla, 1 cama matrimonial, vista al jardín | Individually decorated, individually furnished, free WiFi, bed sheets

Habitación Sencilla, 1 cama matrimonial, vista al jardín

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Quadruple Room, Lagoon View

Family Quadruple Room, Lagoon View | Individually decorated, individually furnished, free WiFi, bed sheets

Family Quadruple Room, Lagoon View

9.4 out of 10
Exceptional
(3 reviews)
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Quadruple Room, Garden View

Individually decorated, individually furnished, free WiFi, bed sheets

Family Quadruple Room, Garden View

  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Santa Elena

Hotel Lagoon places you within a 15-minute drive of Payo Obispo Zoo and Planetarium Yook'ol Kaab. This 3-star hotel has 12 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Laguna Milagros - 9 min drive - 5.5 miles
  • Chetumal Ferry Terminal - 18 min drive - 8.1 miles
  • Explanada de la Bandera - 18 min drive - 8.1 miles
  • Museum of Maya Culture - 19 min drive - 8.7 miles
  • Santuario del Manati - 21 min drive - 7.9 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 14 min drive

Restaurants

  • ‪Enchiladas Huastecas - ‬8 min drive
  • ‪Church’s Chicken - ‬4 min drive
  • ‪Dragon restaurant - ‬2 min drive
  • ‪El asadero de Huay Pix - ‬8 min drive
  • ‪Restaurant y Marisqueria "Padilla - ‬4 min drive

About this property

Hotel Lagoon

Hotel in Santa Elena with a 24-hour front desk and an outdoor pool
Guests of Hotel Lagoon enjoy an outdoor pool, free WiFi in public areas, and coffee in a common area. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include free newspapers, a terrace, and laundry facilities.
Guests can expect free WiFi and 32-inch TVs with satellite channels. Private yards and electric kettles are also standard.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free 24-hour offsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Maiz

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 200 per pet, per night, plus a deposit of MXN 200 per night
  • Dogs and cats only
  • 2 total (66 lbs is the maximum weight per pet)
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 13.03 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: MXN 200 per night
  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 10:00 PM.
  • There are no elevators.

Property is also known as

Hotel Lagoon Hotel
Hotel Lagoon Santa Elena
Hotel Lagoon Hotel Santa Elena

Frequently asked questions

What's there to do close to Hotel Lagoon?

This hotel is located in Santa Elena, close to Chetumal Ferry Terminal, Palacio de Gobierno, and Laguna Milagros. You'll also find Palacio Municipal De Othon P. Blanco and Payo Obispo Zoo nearby.

Will I be able to park at Hotel Lagoon?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Hotel Lagoon include a casino at the property?

No, Hotel Lagoon doesn't have a casino.

Is there an indoor pool at Hotel Lagoon?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 10:00 PM.

What do couples enjoy most about Hotel Lagoon?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a restaurant, and proposal/romance packages.

Are there hot tubs at Hotel Lagoon?

No, there isn't a spa tub at this hotel.

Does Hotel Lagoon have a restaurant with a breakfast menu?

No, Hotel Lagoon doesn't have a restaurant that serves breakfast.

Will Hotel Lagoon allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel Lagoon for a fee of MXN 200 per pet, per night. A deposit of MXN 200 per night is collected.

Does Hotel Lagoon have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel Lagoon?

The closest major airport to Hotel Lagoon is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 7 mi away (14 minutes by car). Another top airport is Corozal (CZH), which is located 10.8 mi away (24-minute drive).

Are there rooms with balconies that I can book at Hotel Lagoon?

No, you won't find guestrooms with balconies at Hotel Lagoon.

Hotel Lagoon Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 16 out of 39 reviews
Rating 8 - Good. 11 out of 39 reviews
Rating 6 - Okay. 4 out of 39 reviews
Rating 4 - Poor. 4 out of 39 reviews
Rating 2 - Terrible. 4 out of 39 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Sharon

Traveled with family
Liked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Nicole

Stayed 1 night in Mar 2025

2/10 Terrible

jose

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked for one night and the included full breakfast. Unfortunately not only were they “understaffed” and had to wait for someone to bring snacks (which they had specifically SAID that it would be a ”home-cooked” breakfast, but when we asked for milk for coffee (the only thing that actually had), the cup had ants and dust on it. The pictures on the website are lies. The property is mostly abandoned, NOT safe to book! My family arrived late as we had been going to activities the whole day and it was late when we arrived and unfortunately could not cancel the booking as they “couldn’t do a refund” The only good thing was clean towels.

2/10 Terrible

jose

Traveled with family
Fake pictures, the whole property is in terrible conditions, the only good thing was clean towels and sheets.No breakfast at all! Because the cooker was sick. Worse staying ever! I would not recommend it! 10 more minutes drive and you will have much better option in Chetumal.
Stayed 1 night in Mar 2025

10/10 Excellent

paul, buffalo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Simple and charming with just the essentials good jumping off point to Belize for "free zone" duty free shopping and casino. Tgere's not a lpt in walking distance but Uber and cabs are cheap. Food at the casino was surprisingly good. You simply can't beat the price and welcoming staff. Thank you for an enjoyablr stay, albeit short.
Stayed 1 night in Feb 2025

8/10 Good

James S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good stopover near the Belize border

A great place to stay as you travel to or from Belize: very close to the border. We stayed two nights. Enjoyed the view of a lagoon, swam in the small pool, visited Chetumal and a couple of other nearby communities that face lagoons. Excellent breakfast!
Stayed 2 nights in Dec 2024

10/10 Excellent

Ted

Business traveler
Kind staff
Stayed 1 night in May 2024

4/10 Poor

Gerardo

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was far from what we could see in the pictures, the bathroom was poorly clean and they had no extra towels. The A/C unit needed maintenance. They didn´t clean the room as a regular hotel will do.
Stayed 4 nights in Mar 2024

2/10 Terrible

Zhen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

lucinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice place..

Absolutely a wonderful place. Friendly atmosphere great rooms The pool was fantastic the yard is beautiful. Loved having access to coffee all day ;) staff is amazing. The parrot entertaining and the dog made you comfortable...
Stayed 5 nights in Mar 2023

10/10 Excellent

Felipa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and great customer services, rooms and overall place welcome ambiance. Peaceful and clean
Stayed 1 night in Jan 2023

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its relatively small hotel but quite quaint. The staff was very friendly and provided to our needs. Breakfast was amazing, the quesedilla was superb 👌! The lagoon view was picturesque and the pool was relaxing. My family and I enjoy every moment of it.
Stayed 1 night in Jul 2022

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted a large room with 2 beds and They gave a room toward the lagoon. Number 10 is the last room in the row and had a nice porch that faced the lagoon. We enjoyed sitting on the porch and looking the the lagoon.
Stayed 1 night in Oct 2021

8/10 Good

ALEX

Stayed 3 nights in Mar 2025

2/10 Terrible

Miguel, Cdmx

Disliked: Cleanliness
Pesimo
Stayed 4 nights in Apr 2025

4/10 Poor

Margarita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

EMIGDIO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

6/10 Okay

Faty

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Para pasar la noche si vas a la zona libre. La piscina parece tener agua de la laguna.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Traveled with group
Disliked: Room comfort
Stayed 1 night in Nov 2024

8/10 Good

Jhoana

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La alberca en la noche no estaba limpia y ya no nos pudimos meter. Pero todo muy bonito y atentos.
Stayed 1 night in Aug 2024

10/10 Excellent

daniel sanchez

Super sencilla la llegada.
Stayed 1 night in Aug 2024

4/10 Poor

HUMBERTO

Stayed 2 nights in Jul 2024

4/10 Poor

Ana

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Brynleif

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2024