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Hotel Carolina Bacalar

4.0 star property
Beachfront hotel with spa services and a 24-hour front desk
VIP Access

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Photo gallery for Hotel Carolina Bacalar

Outdoor pool, open 7:00 AM to 10:00 AM, sun loungers
Standard Room, Garden View | 1 bedroom, in-room safe, iron/ironing board, rollaway beds
Snack bar
Deluxe Room, Lagoon View | Garden view
Standard Double Room, Garden View | View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • On private beach
  • Bar
  • Pool
  • Spa
  • 24/7 front desk

Explore the area

View in a map
Boulevard Costera de Bacalar Sur # 625, Bacalar, QROO, 77930
  • Place, Cenote Azul
    ‪19 min walk‬
  • Place, Cenote Esmeralda
  • Place, Cenote Cocalitos
    ‪2 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪34 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Room, Lagoon View

Deluxe Room, Lagoon View | 1 bedroom, in-room safe, iron/ironing board, rollaway beds

Deluxe Room, Lagoon View

10.0 out of 10
Exceptional
(7 reviews)
  • 290 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Garden View

Standard Double Room, Garden View | Bathroom | Shower, free toiletries, towels

Standard Double Room, Garden View

8.8 out of 10
Excellent
(15 reviews)
  • 129 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Garden View

Standard Room, Garden View | 1 bedroom, in-room safe, iron/ironing board, rollaway beds

Standard Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 129 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Bacalar

Located within a 5-minute walk of Cenote Esmeralda, Hotel Carolina Bacalar is within a 15-minute stroll of Lake Bacalar. This 16-room, 4-star hotel has a restaurant, a private beach, and an outdoor pool.

What's nearby

  • Cenote Azul - 19 min walk - 1.1 miles
  • Cenote Cocalitos - 2 min drive - 0.7 miles
  • Cenote Negro - 2 min drive - 1.2 miles
  • Fort of San Felipe - 4 min drive - 1.8 miles
  • Laguna Bacalar Ecological Park - 5 min drive - 2.3 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 34 min drive

Restaurants

  • ‪La Bendición Dios - ‬3 min drive
  • ‪Enamora - ‬5 min drive
  • ‪Albahaca - ‬3 min drive
  • ‪Blu Beach Club - ‬5 min drive
  • ‪Bacalar Beach Club - ‬12 min walk

About this property

Hotel Carolina Bacalar

Beachfront hotel with spa services and a 24-hour front desk
Guests of Hotel Carolina Bacalar enjoy a private beach, an outdoor pool, and a children's pool. Free parking is included with your stay. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and securing valuables. Additional amenities include free WiFi in public areas, a terrace, and a garden.
Guests can expect free WiFi and 40-inch Smart TVs. Other standard amenities include MP3 docks, ceiling fans, and safes.
An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily English breakfast available 8:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 300 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Visual fire alarm

More

  • 2 floors
  • 4 buildings
  • Built in 2018
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV
  • MP3 dock

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for MXN 450.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for English breakfast: approximately MXN 300 for adults and MXN 300 for children
  • Rollaway bed fee: MXN 450.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 AM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Hotel Carolina Bacalar
Carolina Bacalar
Hotel Carolina
Hotel Carolina Bacalar Hotel
Hotel Carolina Bacalar Bacalar
Hotel Carolina Bacalar Hotel Bacalar

Frequently asked questions

Is free cancellation available at Hotel Carolina Bacalar?

Hotel Carolina Bacalar offers free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What's there to do near Hotel Carolina Bacalar?

This hotel is located in Bacalar, just steps from Cenote Esmeralda. You'll also find Lake Bacalar and Cenote Cocalitos less than a mile away.

Will I be able to park at Hotel Carolina Bacalar?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Hotel Carolina Bacalar?

Spa services at the hotel include deep-tissue massages.

Does Hotel Carolina Bacalar have a casino?

No, Hotel Carolina Bacalar doesn't have a casino.

Is there an indoor pool at Hotel Carolina Bacalar?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 10:00 AM.

What will couples enjoy most about a stay at Hotel Carolina Bacalar?

There are plenty of amenities for couples at this hotel, including a private beach, an outdoor pool, and a bar.

Are there hot tubs at Hotel Carolina Bacalar?

No, there isn't a spa tub at this hotel.

Does Hotel Carolina Bacalar feature a restaurant that includes a breakfast menu?

Yes, Hotel Carolina Bacalar serves an English breakfast each morning for a surcharge from its restaurant.

Does Hotel Carolina Bacalar allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Carolina Bacalar.

Are there connecting rooms at Hotel Carolina Bacalar?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Carolina Bacalar?

The closest major airport to Hotel Carolina Bacalar is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 23.6 mi away (34 minutes by car). Another top airport is Corozal (CZH), which is around 19.1 mi away.

Are there rooms with balconies at Hotel Carolina Bacalar?

No, at Hotel Carolina Bacalar, there aren't any guestrooms that list a balcony.

Hotel Carolina Bacalar Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 199 out of 268 reviews
Rating 8 - Good. 47 out of 268 reviews
Rating 6 - Okay. 12 out of 268 reviews
Rating 4 - Poor. 5 out of 268 reviews
Rating 2 - Terrible. 5 out of 268 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like that hotel
Stayed 3 nights in Jun 2025

10/10 Excellent

JJuana

Liked: Cleanliness, amenities, property conditions & facilities
Super muy bonito
Stayed 2 nights in May 2025

10/10 Excellent

Luz Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place, has it all.

Everything you need in one place. Clean rooms, great service. Bar staff was amazing (moises). They just need better wifi but then maybe it was a blessing to not be connected.
Stayed 4 nights in May 2025

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and i absolutely loved this property. Such a dream vacation, comfortable stay, and very relaxing 🙌
Stayed 2 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Pedro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite an initial issue during check-in (was charged in USD at a very unfavourable rate instead of Pesos as noted by Expedia) the Hotel management made things right in the end - Overall really nice stay, making Bacalar one of the highlights of the Mexico trip
Stayed 2 nights in Apr 2025

10/10 Excellent

ERIC

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property a couple steps away to the lagoon and a friendly staff made our stay enjoyable
Stayed 2 nights in Mar 2025

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, excellent staff and facilities. We really enjoyed our stay!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, friendly and helpful staff
Stayed 2 nights in Mar 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bacalar stay

Beautiful place. Has paddle boards and kayaks.
Stayed 1 night in Feb 2025

10/10 Excellent

Catherine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in we felt the calmness and beauty of Hotel Carolina. We felt so welcomed. I spent HOURS researching the best hotel in Bacalar, and this was absolutely perfect! Beautiful rooms and grounds. My young boys (6 and 8) loved the pool and the warm lagoon waters. Breakfast was stunning sitting on the deck. We enjoyed sitting in the sun looking over the waters on the pier/beach chairs, and the swings in the water make for perfect pictures. Kayaks were available for adventures (close to a cenote for exploring!). We would love to stay again.
Stayed 1 night in Feb 2025

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Feb 2025

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Jan 2025

10/10 Excellent

Sajad

Stayed 3 nights in Feb 2025

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Carolina ..... Wish we didn't have to leave. If you're looking for accommodations close central and on the water this is your place ! A boutique style resort with amazing staff! From the moment we stepped onto the grounds you could tell the staff enjoyed their jobs and took great pride in what the hotel has to offer their guests. The staffs attention to detail ensuring customers needs were met was truly appreciated! Shout out to Juan !! There is an onsite bar and restaurant with very reasonable prices! Don't forget to make use of the complimentary kayaks and paddle boards that are available for their guests. When we return to Bacalar, Carolina will be at the top of our list to say at.
Stayed 3 nights in Jan 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place and staff

Pretty property, great friendly staff, beautiful setting on the lagoon and close enough to town to walk in
Stayed 2 nights in Feb 2025

10/10 Excellent

lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Getaway

Spent 3 nights here to experience the area. Room very comfortable different pillows would be good. Chairs on deck not comfortable. Breakfast and dinner were good. Service slow at times but staff always smiling and friendly.
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved

Loved it! rooms are comfortable, AC units we never ran out of hot water. Staff was great.
Stayed 5 nights in Dec 2024

10/10 Excellent

Aldo

Stayed 2 nights in Jan 2025

8/10 Good

Liraz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely very quiet and relaxing with a great access to the lagoon. Breakfast was very good and lunch/dinner menu was just ok, nothing too exciting so who mostly went in town for dinners. The hotel located beast the city center with lots of restaurants options. Rooms were comfy but sheets need to be replaced as seems quite old and used.
Stayed 4 nights in Dec 2024

10/10 Excellent

Orlando

Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved my stay here. It is a lovely hotel, nice view to lo the lagoon. Nice pool and restaurant by the lagoon. The service was really friendly. We used the kayaks and had a lovely stay there. I higly recommend it. Surely will stay again in the future
Stayed 1 night in Nov 2024

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, they suggested some great places to dine and affordable options of day activities. They came right to our hotel dock for a day excursion on the lake.
Stayed 4 nights in Nov 2024