Very nice hotel, very nice location, the service is generally very good and the staff always friendly and helpfull but I had several unacceptable problems for such a highly rated hotel: Restaurant bookings were always not properly confirmed by front office While not being very busy , the wait for our food was sometime too long at the hotel restaurants ( 30 minutes for a coffe , almost 45 minutes for a fish ) Very bad experience at check out While I had nformed the front office staff of an early departure at 5 AM , and asked them to arrange a wake up call and pick up my luggage accordingly, they didn't, and we got to the airport late
Shanti Maurice Resort & Spa places you within a 15-minute drive of popular attractions such as Rochester Falls and Gris Gris Beach. This 61-room, 5-star resort welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 4 restaurants.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. There are multiple options for onsite dining with 4 restaurants, including Stars Restaurant, which specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner, and Private Fish Shack with pleasing ocean views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
Guests can expect to find free WiFi and 49-inch LCD TVs with satellite channels and first-run movies. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Furnished balconies or patios, minibars, and espresso makers are also standard.
Guests of Shanti Maurice Resort & Spa have access to a full-service spa, 4 outdoor pools, and a children's pool. Free valet and self parking are available, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this beach resort include a 24-hour gym, a sauna, and outdoor tennis courts.
Very nice hotel, very nice location, the service is generally very good and the staff always friendly and helpfull but I had several unacceptable problems for such a highly rated hotel: Restaurant bookings were always not properly confirmed by front office While not being very busy , the wait for our food was sometime too long at the hotel restaurants ( 30 minutes for a coffe , almost 45 minutes for a fish ) Very bad experience at check out While I had nformed the front office staff of an early departure at 5 AM , and asked them to arrange a wake up call and pick up my luggage accordingly, they didn't, and we got to the airport late
We thank you for taking the time and the trouble for sharing with us your most valuable feedback following your stay with us. First, we hereby wish to express our most sincere apologies for the inconveniences caused during your stay. We understand the bitter taste of your experience at the restaurant and front desk. We proud ourselves to offer a most sincere, attentive and enthusiastic service always and we are sad to read that our service standards has not met your expectation this time. The feedback shows that you have presently undergone a series of regrettable incidences to which we hereby express our sincere apologies for the inconveniences caused during your vacation. We wish to reassure you that we welcome your comments seriously and we shall take serious action so that this is not repeated. Regards,