Quality Inn & Suites
2.0 out of 5.0
2.8
out of 5
Average Guest Review
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Recent guest reviews
This hotel was very nice. We wanted to stay close to rock city to do last-minute vacationing. It was a nice end to our trip the staff was friendly the breakfast was good it met our needs. We would stay there again. It was nice not to have to go through traffic to get to get to the hotel.
When I first walked in, I thought oh boy and the reason for this was because of the lobby. It had old worn furniture that should be thrown away. First impression is very important. So I checked in and went to the room. The room was okay. Carpet could be cleaned or replaced. The sink facet was loose and could be replace, other then that the beds were very comfortable and the funiture was in nice shape. I booked my room from a travel site and it should that the hotel had a indoor pool and jacuzzi. THERE WAS NO JACUZZI!
This hotel is a good price, and there's reasons why. After a 9 hour drive, we checked into a room that was hot, had a stink bug on the curtains, and was on the fourth floor- the smoking floor, which I paid for a non smoking room. After a restless night, because the a/c kept turning off, I woke up to see an ash tray on the night stand. This room was obviously a smoking room. The breakfast was not good. Along with all the other problems, the fan did not work, the comforter had stains, and the free wifi wouldn't connect.
Everything was fine except they did not have a hot tub. The pictures clearly showed a hot tub but the hotel explained that it had been removed quite some time ago. That was one of my main criteria in picking a hotel so I was very disappointed.
We only booked this hotel because everything downtown was booked. It's not that far to downtown and is easily accessible from I-24. They put us in a smoking room and you could tell. Heard other guest talking about "the smell" in the hotel. Found bugs in the room. Air worked, but you couldn't get the fan to work. It was very uncomfortable. Desk person was rude and not willing to help. Breakfast was OK but you had to heat everything up. Will not stay here again.
I booked two rooms and requested non smoking. When we checked in the lady said that I requested one non smoking and one smoking. She would not change the smoking room to a nonsmoking room saying she did not have any available. Later walking through the lobby we observed her give a non smoking room to someone who did not have reservations. Inside the nonsmoking room there was an odor and we had to use the favreeze we purchased for the smoking room. We wipes the chair down in the smoking room and the rag turned brown right away. Carpeting was torn in both rooms.
Clean room... good location... good prices.. walking distance to walmart..
We had a good experience at this hotel. The only complaint would the beds are a bit too firm for my liking.
good breakfast, room clean, bathroom a bit old, friendly staff
I traveled to the area with my parents (80 and 81 years old). We enjoyed it a lot. the breakfast in the morning was wonderful. Had hot eggs and waffles, coffee and usual cereal, toast, muffins, etc. The only negative was that the halls were hot, but considering it was 103 the days we were there it is no wonder. the room was older but the bed and room were very clean and bed was so soft! We had 2 queen beds and an extra room with a sofa bed. great for traveling with family. We would stay here again. Easy off interstate 24 and easy to downtown Chattanooga, TN and Lookout Mountain!
We picked this hotel because it had a hot tub for my mother who has bad knees, but the hot tub did not work. The hot tub's water was hot but the jets did not work. Shower head had different settings but could not be adjusted. We bought microwave popcorn from the vending machine and p ut it in the microwave and the microwave did not work. After 40 seconds the bag of popcorn started smoking and filled the room with smoke. I opened the window on the forth floor and there was no screen. The rooms were clean and the staff was friendly. We did sight see at Rubt Falls, did the incline railway and Rock City. The location was great. The attractions were close and the traffic was not a problem such as noice and hard to move. To compare with other trips this was not my top pick but it was not the worst.
We enjoy staying at this Baymont in every few years since we spent our Honeymoon there 12 years ago. The location is great, and you can't beat the amentities for the price. I only had one complaint this trip. We put the Do Not Disturb sign out so we could sleep in. Instead of the maid knocking, they called at 9:30 a.m. to see what time they could clean the room. So not only did they wake us up, we felt obligated to get up and get out of the room. Otherwise, the stay was great. The rooms are super quiet and the staff is really nice.
Parking lot way too small,night counter person sucks with customers--must hate job? rooms not clean,hotel not clean at all. don't stay there spend a little more money stay right up road at Hampton Inn.
Had minor difficulties with this hotel i.e. the toilet seat was broken but the hotel staff was accomodating and changed our room. The pool was always crowded. Have to ask for towels for the pool and our room. There was not enough seating in the pool area either. There are not many dining out options close by either. Walmart however is right behind the hotel.
My husband & I were attend. a family reunion one weekend. Dogs kept us up. Lobby decor leaves something to be desired--although that is minor. The second weekend me, my adult son and my 2 yr. old grandson stayed. We got in very late at night, exhausted, got our card keys--would not work. The desk attend. gave us new ones--still did not work--she tryed the master--did not work. Baby is crying--attendant tells me there are no other rooms available. Finally, after much deliberation she gave us "The Honeymoon Suite", which is a joke. Tried to use the elevator and doors were acting weird. The man who had just gotten off told me he had been stuck for 20 min. earlier. So, I carried 2 yr. old up the Hot stairwell to the 4th floor, as my son was getting the luggage. He chanced the elevator, but he had to force the doors closed! It also took almost 2 hrs to cool the room. The next morn. the breakfast was poor. Out of milk, sausage gravy was like water. Not enough seating. We just left. This was the absolute worst stay at an inn ever! Oh yes, also there was a pee stain on the back of the toilet.
When I went check in at Baymont the clerk was not friendly at all. She acted like I did not deserve to stay there. We had to wait and hour because our reservations had not shown up yet. When we got to our room there was a mildew and musty smell coming from the bathroom. The room was a little on the small size. The pool area was nice. The breakfast was good. Go early if you want eggs so they will not be watery. Its location is good for the attractions around there.
I like the room because the bathroom and sink area were very clean. Although My family feel the bed is too soft, I'll stay there next time in that area.
Hotel highlights
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Located in Tiftonia, Quality Inn & Suites is within a few miles (5 km) of sights such as Reflection Riding Arboretum and Nature Center and Ruby Falls. This 71-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi. Point Park and Battles for Chattanooga Museum are also close to this Chattanooga hotel.
Dining
Start your day off right with a free hot/cold buffet breakfast.
Rooms
All 71 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels and video-game consoles. Safes, ironing boards, and desks are also standard.
Property features
Quality Inn & Suites features an indoor pool, free WiFi in public areas, and a 24-hour business center. A stay here includes free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include express check-out and free newspapers.
Guest reviews for Quality Inn & Suites
nice
Families
This hotel was very nice. We wanted to stay close to rock city to do last-minute vacationing. It was a nice end to our trip the staff was friendly the breakfast was good it met our needs. We would stay there again. It was nice not to have to go through traffic to get to get to the hotel.
road trip
Families
When I first walked in, I thought oh boy and the reason for this was because of the lobby. It had old worn furniture that should be thrown away. First impression is very important. So I checked in and went to the room. The room was okay. Carpet could be cleaned or replaced. The sink facet was loose and could be replace, other then that the beds were very comfortable and the funiture was in nice shape. I booked my room from a travel site and it should that the hotel had a indoor pool and jacuzzi. THERE WAS NO JACUZZI!
disgusting
Couples
This hotel is a good price, and there's reasons why. After a 9 hour drive, we checked into a room that was hot, had a stink bug on the curtains, and was on the fourth floor- the smoking floor, which I paid for a non smoking room. After a restless night, because the a/c kept turning off, I woke up to see an ash tray on the night stand. This room was obviously a smoking room. The breakfast was not good. Along with all the other problems, the fan did not work, the comforter had stains, and the free wifi wouldn't connect.
anniversary trip
Couples
Everything was fine except they did not have a hot tub. The pictures clearly showed a hot tub but the hotel explained that it had been removed quite some time ago. That was one of my main criteria in picking a hotel so I was very disappointed.
baymont bay-not!
Families
We only booked this hotel because everything downtown was booked. It's not that far to downtown and is easily accessible from I-24. They put us in a smoking room and you could tell. Heard other guest talking about "the smell" in the hotel. Found bugs in the room. Air worked, but you couldn't get the fan to work. It was very uncomfortable. Desk person was rude and not willing to help. Breakfast was OK but you had to heat everything up. Will not stay here again.
in happy with smoking
Families
I booked two rooms and requested non smoking. When we checked in the lady said that I requested one non smoking and one smoking. She would not change the smoking room to a nonsmoking room saying she did not have any available. Later walking through the lobby we observed her give a non smoking room to someone who did not have reservations. Inside the nonsmoking room there was an odor and we had to use the favreeze we purchased for the smoking room. We wipes the chair down in the smoking room and the rag turned brown right away. Carpeting was torn in both rooms.
good value
Families
Clean room... good location... good prices.. walking distance to walmart..
nice place to stay
Couples
We had a good experience at this hotel. The only complaint would the beds are a bit too firm for my liking.
good value
Families
good breakfast, room clean, bathroom a bit old, friendly staff
nice but hot
Families
I traveled to the area with my parents (80 and 81 years old). We enjoyed it a lot. the breakfast in the morning was wonderful. Had hot eggs and waffles, coffee and usual cereal, toast, muffins, etc. The only negative was that the halls were hot, but considering it was 103 the days we were there it is no wonder. the room was older but the bed and room were very clean and bed was so soft! We had 2 queen beds and an extra room with a sofa bed. great for traveling with family. We would stay here again. Easy off interstate 24 and easy to downtown Chattanooga, TN and Lookout Mountain!
