The facility was not at all in the condition it was shown on the website. The room was not carpeted--floors were concrete. There was no breakfast/meal available. The door and a/c-heat unit was elderly and looked rough. We didn't feel safe there.
At the time of check in, she was not very helpful. She had her family in the lobby talking to someone on speaker phone. I’m not about hearing everyone’s business I just wanted my hotel keys so I could relax. Than there was no tv remote and there was people outside our room till at least 3am keeping my 3 kids up. This was our resting stop we drove from Florida to Toledo ,Ohio. At checking out another lady was great told me I should have called for a remote but the lady working night was to busy with her family check in and then with another family member in the lobby!
The front desk staff was very kind, accommodating, and sweet. The room itself was, as others have said, DISGUSTING. The carpet was more stain than carpet. There was a damp cigarette smell in my non-smoking room. My sheets had mystery stains and many black flecks that were likely droppings of pests. The A/C unit had a crack around the seal that allowed me to see outside. Although I didn’t see any evidence of pests in the room itself, the smell and stains prompted me to check out and find another hotel in the area. Even for the price, you can find far superior hotels on the same block! I would not recommend this property.
The room was dingy and smoky, even though it was a non-smoking room. The first room they gave wasn't even accessible. Never again.
The room is clean, though tiny. Bed size seems to be between a double and a queen. Toilet mechanism wouldn't work so I had to keep taking the cover off. Still a good deal with breakfast included.
The room smelled like smoke it was so strong smell that we were not able to breath they changed the room for us still the other room also smelled the carpet was dirty never stay in this hotel chain
Property on arrival at 7.30 PM looked deserted no cars in the lot. First room I was showed was "reeking of smoke" Second room I was shown was much the same. The property seems distressed and mneed of upgrade. Provided immediate credit with no problems.
My original booking was lost orbits rebooked me at this hotel It was just fine
First room was a horrible musty smell ceiling in bathroom looked like it was gonna fall down asked for a different room and got it only to have same smell but ceiling was more intacked. Breakfast everyday of the 3 i was there was challenging. Day 1 waffle irons didn't work. Day 2 out off everything at 9 am. Day 3 no spoons knives or muffins at 9 am on labor day weekend. Staff sitting in office instead of keeping up with demand of breakfast time. Will choose a different hotel anywhere i go from here on out.
The beds were horrible the hotel is 20 years older than poctured at least!! The tissues were pushed into the box like a toddler had pulled them all out and they just put them back the bathroom light fixture was missing just a hole in the ceiling and the corners of the carpets were like a cat had torn them up completely ridiculous that it is as expensive as it is will never stay there again
If you are looking for a hotel room that is clean, with a super comfortable bed, and has easy access to many of the sights that Chattanooga has to offer then this is the hotel for you. The only thing that left a little to be desired was the "warm" breakfast. It is more like a deluxe continental breakfast. I would definitely stay here again.
This hotel is run down. The carpet was dirty and the room only marginally clean. Furnishings are worn and tired looking. The bed was not comfortable and sagged in the middle. The layout is a motel format which made it noisy. This was not what we have experienced with LaQuinta and were very disappointed.
Had a great time would stay with you again.Would give the Hotel a Top rating.
Check in was bad. Overcharged. Girl at desk never got off phone while waiting on me.
Check in was easy and the room was very comfortable and clean.
Broken ceiling fixtures in bathroom, can see daylight around and under outside door (drafts), bottom of tub stained, toilet flush noisy, loud bathroom exhaust fan (front desk warned me about that one).
Met the need for a long, tiring drive to Texas. Very personable at the front desk.
Baymont by Wyndham Chattanooga - Hamilton Place places you 1.2 mi (1.9 km) from Hamilton Place Mall. The 127 rooms at this motel include coffee makers, flat-screen TVs, and pillowtop beds.
All of Baymont by Wyndham Chattanooga - Hamilton Place's 127 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and ironing boards. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Rooms also include desks.
Guests staying at Baymont by Wyndham Chattanooga - Hamilton Place enjoy free WiFi in public areas, express check-out, and a vending machine. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests.
The facility was not at all in the condition it was shown on the website. The room was not carpeted--floors were concrete. There was no breakfast/meal available. The door and a/c-heat unit was elderly and looked rough. We didn't feel safe there.
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
At the time of check in, she was not very helpful. She had her family in the lobby talking to someone on speaker phone. I’m not about hearing everyone’s business I just wanted my hotel keys so I could relax. Than there was no tv remote and there was people outside our room till at least 3am keeping my 3 kids up. This was our resting stop we drove from Florida to Toledo ,Ohio. At checking out another lady was great told me I should have called for a remote but the lady working night was to busy with her family check in and then with another family member in the lobby!
I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
The front desk staff was very kind, accommodating, and sweet. The room itself was, as others have said, DISGUSTING. The carpet was more stain than carpet. There was a damp cigarette smell in my non-smoking room. My sheets had mystery stains and many black flecks that were likely droppings of pests. The A/C unit had a crack around the seal that allowed me to see outside. Although I didn’t see any evidence of pests in the room itself, the smell and stains prompted me to check out and find another hotel in the area. Even for the price, you can find far superior hotels on the same block! I would not recommend this property.
It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.
The room was dingy and smoky, even though it was a non-smoking room. The first room they gave wasn't even accessible. Never again.
The room is clean, though tiny. Bed size seems to be between a double and a queen. Toilet mechanism wouldn't work so I had to keep taking the cover off. Still a good deal with breakfast included.
The room smelled like smoke it was so strong smell that we were not able to breath they changed the room for us still the other room also smelled the carpet was dirty never stay in this hotel chain
Property on arrival at 7.30 PM looked deserted no cars in the lot. First room I was showed was "reeking of smoke" Second room I was shown was much the same. The property seems distressed and mneed of upgrade. Provided immediate credit with no problems.
Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.