Clearly short staffed. Trash cans overflowing at pool. Desk clerk left desk unattended to drive shuttle to airport. Woke up with burning in lungs. Appears clean staff used strong chemical to cover smoking. 911 called
The building did not have a very good floor plan and directions weren't really given on how to get around. I was finally able to find my room though. I did appreciate the shuttle service to and from the airport but once again got lost in the maze trying to find my car at the back of the hotel.
I didn’t like having to wait to get in a room that I had already paid for check in time was at 3:00 I arrived at 4:00 & he said they were short staffed the room was not cleaned so I waited a hour came back then he the man behind the desk decided to go check to see if the rooms for two Queen bedroom was cleaned He came back saying the rooms had been cleaned they were holding them from him 😡 The carpet had red stains everywhere bed trimming had holes in them I was afraid to sleep in the bed. I won’t be back it use to be a good hotel not anymore
The heat wasn’t working.
This property was COMPLETELY FALSELY ADVERTISED!!!! The FREE BREAKFAST doesn't exist even though is in several pictures throughout several websites, the room had three big roaches wandering around and the stench of weed outside the concierge is disgusting. After driving for 16 hours, this is definitely NOT the place you want to stay. Staff is no help either. Very disappointed and upset for being lied to. Pictures posted DO NOT represent the this place.
There was no internet for the 4 nights we spent here. The staff was rude and dismissive. I went to the front desk a couple of times and the person at the front desk barely looked up from his cell phone. We will never stay there again.
I di not stay at hotel because they did not have the rooms I required. I needed 2 rooms with double beds and they had 2 rooms with 1 king size bed. How do you put 4 adults on a king size bed? They told me the rooms wasa first come, first serve.
house keeping was terrible, the pool water was cold there was NO BREAKFAST false advertisement even the MANAGEMENT was terrible i thought a THIRD GRADER was managing the place. I would not recommend this hotel unless it is the last hotel on EARTH
Nothing to like, the door to back parking lot was broken and had homeless people in that area. Guests started walking the hallways at 2:38 am to 4:00 am I will never stay at that Hotel again.
One of the sheets on one of the beds was not clean. We stayed two days and the cleaning staff was not supposed to come in our room, but they did. They took dirty wash clothes and towel matt and did not replace with clean ones, when I called to get more, they never came, so I had to go get them.
The room I booked a year ago was not available, so I had to pay for a little more expensive room. Luckily I didn’t pay for the one I had reserved in advanced so I didn’t get charged. The place reaked of smoke like a casino, loud from the guests like there was a party, no breakfast, no bottle water, the area for snacks was empty, filthy as hell trash everywhere and cigarette burns, constant arguing between front desk and people coming in. This place is like what Mad Max Beyond Thunderdome described.
The staff were speaking to some other people whole time they were assisting me. No breakfast which I feel is false advertising. Extremely loud in hotel late into night.
I liked my room.
Good place to stay
Clean, nice, and convenient
There was NOT a free breakfast. There was NOT free coffee in the room with the coffee pot. There was NOT TV or fridge. Broken There
I have stayed here in the past on airline overnights, and it has been professional and top notch. This time, the property has deteriorated very badly and the attitude and former professionalism of the staff is completely terrible. My largest objection is that there is no airport shuttle even though 1) the Orbitz site says there is, 2) the motel site says there is a shuttle, 3) the national Radisson phone contact point says there is a shuttle and they even told me to go to Door B" and 4) the WiFi sign-in screen at the motel has huge bold letters across the screen that say to take our free airport shuttle. I booked this place based on the existence of the shuttle, then arrived at midnight after a long day of international travel to find that I had to take a taxi. Overall this added $50 to my trip, and would never have booked this location. The staff treated me like I was crazy, and said there had not been a shuttle for a year. Extremely unprofessional, and there is a strong impression that they care little to none about the customers.
Country Inn & Suites by Radisson, Charlotte I-85 Airport, NC places you within a 15-minute drive of popular attractions such as Fillmore Charlotte and Charlotte Convention Center. This 118-room hotel has free breakfast along with conveniences like an outdoor pool and a 24-hour gym.
Each morning free breakfast is included with your stay.
All 118 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch TVs with cable channels. Bathrooms have hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are other standard amenities.
At Country Inn & Suites by Radisson, Charlotte I-85 Airport, NC, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.
Clearly short staffed. Trash cans overflowing at pool. Desk clerk left desk unattended to drive shuttle to airport. Woke up with burning in lungs. Appears clean staff used strong chemical to cover smoking. 911 called
The building did not have a very good floor plan and directions weren't really given on how to get around. I was finally able to find my room though. I did appreciate the shuttle service to and from the airport but once again got lost in the maze trying to find my car at the back of the hotel.
I apologize for the lack of directions that is a great idea, we will definatly look into that. Thank you
I didn’t like having to wait to get in a room that I had already paid for check in time was at 3:00 I arrived at 4:00 & he said they were short staffed the room was not cleaned so I waited a hour came back then he the man behind the desk decided to go check to see if the rooms for two Queen bedroom was cleaned He came back saying the rooms had been cleaned they were holding them from him 😡 The carpet had red stains everywhere bed trimming had holes in them I was afraid to sleep in the bed. I won’t be back it use to be a good hotel not anymore
Wendy, Thank you for your return business and our check in time is 3 pm but we running short HK staff at the moment, I will working it due deligently and make sure this won't happen again and hope you will give us another chance to stay with us when you next time in town.
The heat wasn’t working.
Mihaela, I apologize about the heat is not working, I will find out the room that you stay with and have our maintaince to fix immediately. Thank you for your feedback.
This property was COMPLETELY FALSELY ADVERTISED!!!! The FREE BREAKFAST doesn't exist even though is in several pictures throughout several websites, the room had three big roaches wandering around and the stench of weed outside the concierge is disgusting. After driving for 16 hours, this is definitely NOT the place you want to stay. Staff is no help either. Very disappointed and upset for being lied to. Pictures posted DO NOT represent the this place.
I apologize for the roaches and breakfast services, I will work with our team and the pest contrl company to get ride of the roaches asap, also we do not offering breakfast because of short staff, we will work on resume the breakfast asap. Thank you.
There was no internet for the 4 nights we spent here. The staff was rude and dismissive. I went to the front desk a couple of times and the person at the front desk barely looked up from his cell phone. We will never stay there again.
I apologize for the invoncenient that our hotel wifi was temporaly down during your stay, but it is now fixed immediately after reported. Thank you.
I di not stay at hotel because they did not have the rooms I required. I needed 2 rooms with double beds and they had 2 rooms with 1 king size bed. How do you put 4 adults on a king size bed? They told me the rooms wasa first come, first serve.
I apologize for that we, do hope that you will try to stay here again. Thank you.
house keeping was terrible, the pool water was cold there was NO BREAKFAST false advertisement even the MANAGEMENT was terrible i thought a THIRD GRADER was managing the place. I would not recommend this hotel unless it is the last hotel on EARTH
I apologize for the cleanliness we will speak to housekeeping, and we are not offering breakfast services due to the pamdemic. Thank you.
Nothing to like, the door to back parking lot was broken and had homeless people in that area. Guests started walking the hallways at 2:38 am to 4:00 am I will never stay at that Hotel again.
One of the sheets on one of the beds was not clean. We stayed two days and the cleaning staff was not supposed to come in our room, but they did. They took dirty wash clothes and towel matt and did not replace with clean ones, when I called to get more, they never came, so I had to go get them.
I apologize for our staffs improfessionalism this will be disscused. thank you.
Dear Brad I deeply apologize for the issues you had to face, we are currently short staffed, we will definately talk to housekeeping about this. Thank you for leting us know.