The shuttle driver told me he would pick me up in 5 to 10 min. 46 minutes later and 2 phone calls later… he said it was his fault and there was no excuse..
Beware booking this hotel through a 3rd party. They'll refuse to help you when they're at fault because you didn't book directly through them. We weren't able to check in until 7:30PM at night. Curtains were torn to shreds and trash all around the building.
Our bathtub had brown water in it and the fridge still had food leftover from the last people who stayed in the room. We left and stopped by the front desk to ask if they would clean our bathtub for us, but they never did, so we weren't able to use it. In the middle of the night an alarm started blaring for a while, so I went downstairs to complain, and the host was not concerned and made no move to assist. He said it's just somebody's door open? I went upstairs and found the door and closed it myself so I could try to get some sleep. This was around 2:30 in the morning.
It was an easy check in and friendly service . The room was comfortable and clean . It was a quiet stay .
Clean and close to airport
The African restaurant next door was incredible. I was disappointed that they had no breakfast at the hotel for us. Good airport transportation though
No breakfast Short staffed
No smoke detector in room, dirty property, no breakfast, pool closed.
I have stayed at this hotel many times but this time wasn’t as good as the others. They gave me a room with one bed but I had paid for two queen. They did fix it immediately though. Just a little crowded at 3:00, but it all worked out.
Clearly short staffed. Trash cans overflowing at pool. Desk clerk left desk unattended to drive shuttle to airport. Woke up with burning in lungs. Appears clean staff used strong chemical to cover smoking. 911 called
The building did not have a very good floor plan and directions weren't really given on how to get around. I was finally able to find my room though. I did appreciate the shuttle service to and from the airport but once again got lost in the maze trying to find my car at the back of the hotel.
I didn’t like having to wait to get in a room that I had already paid for check in time was at 3:00 I arrived at 4:00 & he said they were short staffed the room was not cleaned so I waited a hour came back then he the man behind the desk decided to go check to see if the rooms for two Queen bedroom was cleaned He came back saying the rooms had been cleaned they were holding them from him 😡 The carpet had red stains everywhere bed trimming had holes in them I was afraid to sleep in the bed. I won’t be back it use to be a good hotel not anymore
The heat wasn’t working.
This property was COMPLETELY FALSELY ADVERTISED!!!! The FREE BREAKFAST doesn't exist even though is in several pictures throughout several websites, the room had three big roaches wandering around and the stench of weed outside the concierge is disgusting. After driving for 16 hours, this is definitely NOT the place you want to stay. Staff is no help either. Very disappointed and upset for being lied to. Pictures posted DO NOT represent the this place.
There was no internet for the 4 nights we spent here. The staff was rude and dismissive. I went to the front desk a couple of times and the person at the front desk barely looked up from his cell phone. We will never stay there again.
I di not stay at hotel because they did not have the rooms I required. I needed 2 rooms with double beds and they had 2 rooms with 1 king size bed. How do you put 4 adults on a king size bed? They told me the rooms wasa first come, first serve.
house keeping was terrible, the pool water was cold there was NO BREAKFAST false advertisement even the MANAGEMENT was terrible i thought a THIRD GRADER was managing the place. I would not recommend this hotel unless it is the last hotel on EARTH
Nothing to like, the door to back parking lot was broken and had homeless people in that area. Guests started walking the hallways at 2:38 am to 4:00 am I will never stay at that Hotel again.
One of the sheets on one of the beds was not clean. We stayed two days and the cleaning staff was not supposed to come in our room, but they did. They took dirty wash clothes and towel matt and did not replace with clean ones, when I called to get more, they never came, so I had to go get them.
Located 2.2 mi (3.6 km) from Charlotte Douglas Airport Overlook, Country Inn & Suites by Radisson, Charlotte I-85 Airport, NC is within a 10-minute drive of other popular attractions like Bank of America Stadium. This 118-room hotel has free breakfast along with conveniences like an outdoor pool and a 24-hour gym.
Each morning free breakfast is included with your stay.
32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
At Country Inn & Suites by Radisson, Charlotte I-85 Airport, NC, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
The shuttle driver told me he would pick me up in 5 to 10 min. 46 minutes later and 2 phone calls later… he said it was his fault and there was no excuse..
Beware booking this hotel through a 3rd party. They'll refuse to help you when they're at fault because you didn't book directly through them. We weren't able to check in until 7:30PM at night. Curtains were torn to shreds and trash all around the building.
Our bathtub had brown water in it and the fridge still had food leftover from the last people who stayed in the room. We left and stopped by the front desk to ask if they would clean our bathtub for us, but they never did, so we weren't able to use it. In the middle of the night an alarm started blaring for a while, so I went downstairs to complain, and the host was not concerned and made no move to assist. He said it's just somebody's door open? I went upstairs and found the door and closed it myself so I could try to get some sleep. This was around 2:30 in the morning.
It was an easy check in and friendly service . The room was comfortable and clean . It was a quiet stay .
Thank you for leaving us with the review we appreciate it and I am glad to hear you enjoyed your stay.
Thank you for leaving us with the review we appreciate it and I am glad to hear you enjoyed your stay.
Clean and close to airport
The African restaurant next door was incredible. I was disappointed that they had no breakfast at the hotel for us. Good airport transportation though
I am glad to hear you enjoyed LAGZ and our complimentary airport shuttle. We apologize for temporarily putting a hold on our breakfast service. We are currently interviewing and onboarding potential candidates that will fit the role best and will resume the breakfast service ASAP.
No breakfast Short staffed
We are working very hard to find the additional staff needed to resume breakfast and we will resume it very soon. Thank you and we look forward to your next stay
No smoke detector in room, dirty property, no breakfast, pool closed.
I have stayed at this hotel many times but this time wasn’t as good as the others. They gave me a room with one bed but I had paid for two queen. They did fix it immediately though. Just a little crowded at 3:00, but it all worked out.
Thank you for taking time to leave us with a review. I would like to first apologize about your experience here. I would also like to fix the issues you've noticed while being here. These concerns are totally unacceptable and I will coach the associates involved immediately.