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SpringHill Suites by Marriott Charleston N./Ashley Phosphate

3.0 out of 5.0

Recent guest reviews

There was no outdoor pool. The indoor pool was green and tiny-I wouldn't allow my kids to swim in it. The breakfast buffet was disappointing and I had a hair on my bacon! The room itself was decent and comfortable.

This hotel was very clean and up to date. It was perfect for my family and our stay. We enjoyed the price, location, and the surrounding area. Not too far from downtown.

The front desk is often unstaffed so if you go there and need anything, you might wait for awhile.

We had just experienced a hotel too close to the two highway intersections and truck noise and this was an oasis from that. The room was wonderful. The housekeeping staff were always courteous and helpful. The complimentary breakfast was perfect for us and I would suspect for anyone who would stay there. We had a choice of scrambled egg, sausage and oatmeal for a hot breakfast every morning. There were Belgium waffles weekends and fresh fruit weekdays., walnuts, raisins, dried apricots and brown sugar. everyday. Cold cereal, granola and yogurt was also available. 3 kinds of juice, apple, orange and cranberry. Coffee and tea as well.

I stayed here with a friend for one night, as our base for a quick tour of Charleston. The hotel is new and clean. Check in and out was fast and easy. The room was big enough but the kitchenette is laughably small, though sitting area is of good size. The beds are so-so. Bathroom was clean but don't come with a vent or fan. TV size is good but outdated. Our window view was creepy, with woods and some old, run down house pretty close by. The best feature of this hotel is the awesome breakfast! Real good sausages and eggs, pancakes and lots of fruits and cereals. The attendant in the breakfast area was helpful and polite too. Driving to Charleston is a quick 15 to 20 minutes via an albeit busy expressway. Will definitely consider this hotel again on my next trip to Charleston.

Not far from restaurants and shopping! Breakfast was great and staff was so nice. Rooms were beautiful. We found our new favorite place to stay!

Stayed for Christmas while visiting family. Good facilities and staff, particularly in light of all the families staying there.

Nice hotel, small pool, breakfast option is good,

We booked two rooms and found both rooms to be very clean, comfy, and convenient. We would definitely stay again.

Nice room for night before flight out. Clean room and convenient to airport. Shuttle wasn't available for early morning flight.

Overall we were very satisfied with our stay. The suites provide a perfect combination of convenience with regards to space, particularly with kids, and value. Would recommend this particular hotel to anyone who wishes to be close to Charleston without paying disproprotionate prices.

We had stayed there about two years ago. It was comfortable enough but has since been updated. It had new furniture and I believe new mattresses. Very comfortable with a delicious breakfast including fresh fruit and oatmeal, which I like.

Very comfortable and accommodating. Great place to stay!

Very friendly staff, super clean, and excellent breakfast!!!

Very nice hotel with a good breakfast and pleasant staff

This was an overnight stay and convenient for us. The breakfast was good. The staff was friendly and check-in and out was expedient. The room was clean and the bed was comfortable. It was also a quiet room which was nice. We would recommend this hotel.

The hotel was so nice and clean and the breakfast was very nice. Rooms are nice and big.

Shower was dirty but cleaned within 30 minutes of informing the staff.

The hotel was very impressive and was large enough to accommodate my family. The guest reception was very friendly and informative and breakfast was ok. The only negative experience I had was with a member of the housekeeping staff on the 4th floor. Maybe I should not have approached her, but is it too much to expect a little courtesy? Instead I received was a look of disgust I did receive the item I was requesting, however.

I had a coupon for $30 off the room per night and they would not honor it nor were they even nice about it. I will NEVER stay at a Marriott affiliated hotel again. Unless, they want to make this right. I have almost 1,000 friends on facebook and I plan to tell them all of my experience which reaches a lot of people. Not only do I have that many friends that reads my posts but they have friends too.

Room options

Standard Suite, 1 King Bed

King 1 | Sleeps 4

Standard Suite, 2 Queen Beds (Accessible)

Queen 2 | Full 1 | Sleeps 6

Standard Suite, 1 King Bed

King 1 | Sleeps 4

Guest reviews for SpringHill Suites by Marriott Charleston N./Ashley Phosphate

Everyone (17) Couples (55) Business (18) Family (72) Friends (10) Other (7)
3

wouldn't stay again

Everyone

There was no outdoor pool. The indoor pool was green and tiny-I wouldn't allow my kids to swim in it. The breakfast buffet was disappointing and I had a hair on my bacon! The room itself was decent and comfortable.

By on Aug 28, 2017

Review comment responded on Aug 30, 2017

I do thank you for bringing the incident to my attention and I want to assure you that we will address your breakfast experience with the appropriate department to ensure that this never happens again. Indeed the pool is small; as the original forecast was that the hotel would attract mostly a corporate clientele. Given the popularity of the hotel with all age groups and types of visitors, does indeed make us regret that we did not install a larger pool. Please accept our sincere apology for the list of service failures you experienced any disappointments you may have experienced at our hotel.

5

great clean location

Everyone

This hotel was very clean and up to date. It was perfect for my family and our stay. We enjoyed the price, location, and the surrounding area. Not too far from downtown.

By on Jul 8, 2017

4
Everyone

The front desk is often unstaffed so if you go there and need anything, you might wait for awhile.

By on Jun 4, 2017

5

away from the madding crowd.

Families

We had just experienced a hotel too close to the two highway intersections and truck noise and this was an oasis from that. The room was wonderful. The housekeeping staff were always courteous and helpful. The complimentary breakfast was perfect for us and I would suspect for anyone who would stay there. We had a choice of scrambled egg, sausage and oatmeal for a hot breakfast every morning. There were Belgium waffles weekends and fresh fruit weekdays., walnuts, raisins, dried apricots and brown sugar. everyday. Cold cereal, granola and yogurt was also available. 3 kinds of juice, apple, orange and cranberry. Coffee and tea as well.

By , from Fort Collins on May 6, 2017

4

nice hotel, great breakfast

Everyone

I stayed here with a friend for one night, as our base for a quick tour of Charleston. The hotel is new and clean. Check in and out was fast and easy. The room was big enough but the kitchenette is laughably small, though sitting area is of good size. The beds are so-so. Bathroom was clean but don't come with a vent or fan. TV size is good but outdated. Our window view was creepy, with woods and some old, run down house pretty close by. The best feature of this hotel is the awesome breakfast! Real good sausages and eggs, pancakes and lots of fruits and cereals. The attendant in the breakfast area was helpful and polite too. Driving to Charleston is a quick 15 to 20 minutes via an albeit busy expressway. Will definitely consider this hotel again on my next trip to Charleston.

By , from A. on Apr 18, 2017

5

great hotel!

Everyone

Not far from restaurants and shopping! Breakfast was great and staff was so nice. Rooms were beautiful. We found our new favorite place to stay!

By , from South Carolina on Apr 14, 2017

5
Everyone

Stayed for Christmas while visiting family. Good facilities and staff, particularly in light of all the families staying there.

By on Dec 27, 2016

5
Everyone

Nice hotel, small pool, breakfast option is good,

By on Nov 29, 2016

5

very convenient to chs without the roar of jets ov

Everyone

We booked two rooms and found both rooms to be very clean, comfy, and convenient. We would definitely stay again.

By on Nov 28, 2016

4
Everyone

Nice room for night before flight out. Clean room and convenient to airport. Shuttle wasn't available for early morning flight.

By on Oct 26, 2016