Helpful personnel. Good clean facilities. Good breakfast. Good use of masks by personnel.
Property was quiet and I felt safe.
The property is located behind several places. The food was decent and the staff was nice. Always spoke and was able to answer questions.
Safe
Mostly well maintained but found some signs rooms were not being cleaned to a sanitary level. Dirty desk, dirty walls.
The room was very nice and comfortable. The TV options were unique to any place I’ve stayed. The pillows and bed were so comfortable I wish I had the same at home. Breakfast was a full hot breakfast and everything was fresh. The only things lacking were the pool was very tiny and you couldn’t actually swim in it unless you wanted to do laps from one end to the other, but you’d have to be the only person in it in order to swim. With a max of 6 people our family of 5 took up the whole thing. Also, the front desk staff never smiled or acknowledged us as we came and went. The interaction my husband had with them he said they gave the impression of being annoyed and just “over” having to deal with people. The outside could’ve used some TLC as well because the grass was overgrown and cigarette and cigar butts everywhere. All in all though it was a lovely stay and I would recommend it to friends and family.
I liked that the rooms and facility as a whole was very clean. The rooms were updated and modern. My 3 night stay was very pleasing!
It was nice and clean. Very spacious room, good location close to restaurant.
The size of the room was great. We appreciated having the refrigerator and microwave.
I’ve sent a message to the hotel directly to share feedback on my recent stay during Memorial Day weekend. I will allow the Hotel the courtesy to respond first.
The breakfast was poor. I realize that because of Covid the selection was limited, but I would have been satisfied with a selection of boxed cereals and a banana which was only available on 2 of the 4 days.
This hotel didn't clean room in three days using excuse of pandemic. Other hotels prided themselves on being extra vigilant. Food was all frozen. Staff were very nice and helpful. But would not pay this much for this type of treatment again
Large clean room, nice staff, missed the breakfast bar due to Covid
It was pretty and clean. The staff were all very friendly.
what you will have is a clean bed, pillow and towel, the rest does not exist, neither cleaning nor breakfast, the pool looks like a cloudy water bath. The carpet needed im gum collabdo in sandals very disgusting, the fincionario are not very friendly. there is no item replacement service, soap, bath towel, toilet paper or take out the trash, you do this service, pick up at the reception and cross the hotel with toilet paper in hand, better to bring your things home. there are 20 more hotels on this side to serve you with more convenience, for what qie offers (cane and towel) it should cost $ 50.00, I will never come back. far from everything for a high price it offers nothing, nor water in the room. they never returned the 60.00 they took from the card as a guarantee of damage. the guests next door played rap at all times, a lot of noise and confusion until dawn, there seemed to be 30 people inside their room.
I have stayed here many times and have ALWAYS had a great stay. This time there was no maid service, so no clean towels, and the dirty ones get to lay in the floor during your stay. No breakfast, they had what they called grab-n-go, frozen sausage biscuits and instant grit and oatmeal. So disappointed!
Staff was very rude, and as much as people pay to stay there, they need to provide a self serve full breakfast with mask and gloves
SpringHill Suites by Marriott Charleston N./Ashley Phosphate is located 1.4 mi (2.3 km) from Northwoods Mall and within a 10-minute drive of Trident Medical Center. This 115-room, 3-star hotel has free breakfast, an indoor pool, and free in-room WiFi.
Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 10:00 AM.
The 115 accommodations feature sitting areas. 42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are also standard.
Guests staying at SpringHill Suites by Marriott Charleston N./Ashley Phosphate enjoy an indoor pool, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.
Helpful personnel. Good clean facilities. Good breakfast. Good use of masks by personnel.
Property was quiet and I felt safe.
Thanks for staying with us. We appreciate your feedback!
The property is located behind several places. The food was decent and the staff was nice. Always spoke and was able to answer questions.
Thanks for staying with us. We appreciate your feedback!
Safe
Thanks for staying with us. We appreciate your feedback!
Mostly well maintained but found some signs rooms were not being cleaned to a sanitary level. Dirty desk, dirty walls.
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
The room was very nice and comfortable. The TV options were unique to any place I’ve stayed. The pillows and bed were so comfortable I wish I had the same at home. Breakfast was a full hot breakfast and everything was fresh. The only things lacking were the pool was very tiny and you couldn’t actually swim in it unless you wanted to do laps from one end to the other, but you’d have to be the only person in it in order to swim. With a max of 6 people our family of 5 took up the whole thing. Also, the front desk staff never smiled or acknowledged us as we came and went. The interaction my husband had with them he said they gave the impression of being annoyed and just “over” having to deal with people. The outside could’ve used some TLC as well because the grass was overgrown and cigarette and cigar butts everywhere. All in all though it was a lovely stay and I would recommend it to friends and family.
"Thanks for staying with us. We appreciate your feedback!"
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!
I liked that the rooms and facility as a whole was very clean. The rooms were updated and modern. My 3 night stay was very pleasing!
Thanks for staying with us. We appreciate your feedback
It was nice and clean. Very spacious room, good location close to restaurant.
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!