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Kydon, The Heart City Hotel

4.0 out of 5.0

Recent guest reviews

Perfect location and there is a parking. Staff was very welcoming and helpful. Room was above a very busy road but the double glazing did the job. The room was spacious but the bathroom was really tight, only negative comment. Breakfast was great, quality and choice. Stay clear from the Vin de Pomme Mousseux that said, even for a sip. Practical tip: when you arrive by car, stop in front of the hotel hoping there is space (we had no problem), a member of staff will drive your car to the small in house car park or to a further location.

Nice hotel to be in the centre of Chania and near old town. Breakfast extensive buffet although get them to make you coffee from machine rather than the horror that they serve up round the tables. Welcome drink voucher was nice touch and started two nights in Chania well on the balcony watching the hustle and bustle of central Chania. Parking is useful - they take your keys and move your car to one of their three car parks. Palaver if you want to use the car but we didn’t until leaving. Staff were lovely and helpful.

Pros: very central location, handy to walk everywhere, 10 mins to old harbor, less than 10 mins to central bus station. Good breakfast selections, majority of staff are friendly. You can get beach towels from the reception to use free of charge. Cons: road noises are quite bad if you are light sleeper, carpets are very out dated and stains. We were given no bath towel one of the days, last day of our breakfast, we sat for 20 mins still no one giving us coffee/tea, my requested hot almond milk were served everyday happily until last day they just dropped me cold milk, I don't how they still can't remember after 4 days and I did say it on that day too I want it hot. No hair conditioner in bathroom.

We were very well welcomed especially in our room they provided us with a very nice note from the staff congratulating us for our wedding and they also brought us champagne and cake. The staff are very friendly and welcoming they all had a smile on their faces which is very professional for Hospitality. Would want to come again in the further

Very clean hotel with very good breakfast ,located at perfect center of Chania.Everything you want to visit its just around you,bus station, market,the lovely Venetian harbour.... Thank you Kydon.We had a nice time.

Stayed here last week for three days. We booked the junior suite (room 512) on the fifth floor - Room was superb with a double balcony looking out over Chania towards the port. Very clean with modern furnishings & the the bed is fantastic & extremely comfortable. The staff in the hotel were very helpful & looked after any needs we had. Great breakfast options were available & this suited all dietry requirements. Well worth staing here as it is in a great location right opposite the market which leads into Chania old town.

A very nice 4 stars hotel in the very city center of Chania, exactly opposite to the Main Market (traditional building). Easy access to the Old Venetian Harbour, offers nice rooms, clean, comfortable with all amenities and very good wifi. Surprise: very nice packaging of the shampoo, bath soap etc Very good and tasty breakfast,parking space if you have a car. Extremely friendly and ready to assist Personnel.

Good position, central but very quite, good air conditioning, fantastic breakfast, great people working at the hotel and very nice and beautiful woman working. Was a very nice and beautiful surprise to me.

This hotel was a wonderful stay for our honeymoon. Great location and excellent service. The complimentary parking was always quick and a huge plus. They cleaned the rooms efficiently but I did wish they restocked some of the toiletry items more frequently, in addition to the towels. One day we used the washcloths, left them on the floor and while the old ones were taken no new washcloths were supplied. The bed was also quite small. These are minor complaints in an otherwise superb stay. On a different note, fabulous breakfast spread, and nice that they include a free welcome drink.

We recommend this hotel for your stay i Chania, particularly as a family. Every member of the staff was very helpful, always smiling and happy. Breakfast was very good. Excellent location too, very close to the old town.

Sof. Venizelos Sq. & 2 Str. Tzanakaki Chania Crete Island

Hotel highlights

  • Walking distance to Venetian Port
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Chania Town within a short walk of Venetian Port, Kydon, The Heart City Hotel is within a mile (2 km) of other popular sights such as Chania Lighthouse. This 4-star hotel has 114 guestrooms and offers free in-room WiFi, free valet parking, and a 24-hour business center. It's in central Chania and also a short walk from Chania Central Market and Municipal Art Gallery of Chania.


Enjoy a bite to eat at Square, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Guests can expect to find free WiFi and 49-inch a Smart TV with satellite channels. Memory foam beds sport premium bedding and pillow menus, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a balcony, an iPod dock, and a minibar.

Property features

Guests of Kydon, The Heart City Hotel enjoy access to free WiFi in public areas, conference space, and a 24-hour business center. If you drive, put free valet parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free use of bicycles, a computer station, and express check-in.

Room options

Classic Room

Full 1 | Sleeps 2

Comfort Room

Queen 1 | Twin 2 | Sleeps 3

Superior Room (Old Town View)

Queen 1 | Twin 2 | Sleeps 3

Presidential Suite, City View

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

90.0% of guests recommend this hotel

Total of 1259 reviews