ALTA Cebu Resort3.5 out of 5.0
Recent guest reviews
We spent only 1 night in this hotel on December 2016 and we received the WORST SERVICE in our lives. When we arrived into our bedrrom, there were 5 hotel workers partying inside this bedroom (eating, singing, etc). We asked for a room change and that took more than 1 hour as the hotel was full. When we finally had the final room and we went to have dinner, the restaurant had just closed. The next morning, we got up and went to the toilet but it was not working and there was water everywhere. We informed the recepcionist and had given time to them in order to fix it. After more than 1 hour nobody had came to solve the problem so we had to use the public toilets they have close to the restaurant and after all these horrible service we asked for a refund. Ms Chystel, the boss on the reception, made us a formal letter (signed and stamped by the hotel) where she was agreeing to make a refund of the 50% of the reservation. Today, after 11 months and more than 30 emails and 3 phone calls, we are still waiting to receive this refund, even she had answered us 2 emails and said they were proceeding with it. The treatment we have received was horrible and it is incredible that after 11 months I am still trying to get my refund, even having their word by a formal letter. If they do not do anything to solve it inmediatly, we will proceed with a formal claim on this issue.
My partner and I chose Alta Cebu as a place to base ourselves while exploring the local area, and we weren't disappointed. The place is very well looked after, has a lot of home comforts and everything you'll need to unwind after spending hours or days exploring the chaotic City streets and lush, humid jungle of the provinces. Personal favourites of mine were the pool, which has a band playing every evening, very atmospheric - accompanied by a good bar stocking something to anyone's tastes. The place feels like you're very much one with nature, with an impressive range of flora filling the spaces between the rooms, you almost feel like you're sheltering in the woods (You're not). The food offered is is very diverse, with the restaurant serving food to fit local and international palettes, all of which is of reasonable quality. The location didn't prove to be any concern, you are on Mactan island as opposed to Cebu City proper, but you can catch a Jeepney just outside that will get you to all necessary travel links, I never personally had any trouble getting to the City or catching buses to other cities. All transport is relatively cheap as well. Lastly, I'd like to give my compliments to the owner who seemed like he was putting effort into making his guests comfortable and ensuring their trip was pleasant. To summarise, I'd certainly come here again. It's quiet and out of the way plus it feels like you're more one with nature than more central city locations. The facilities are very good and off of peak season you might feel you have the place to yourself, which is always nice.
Well it ok I would never come back here it over price and it not worth it .The staff ok but there noting to bring me back the ,there noting to reach out a grab u .There no night life here there no entertainment what so ever.the food ok the price for food and drink are reasonable the bar area is not that great.It not the best place to stay there a lot of work to this place that need to be done .The room are just ok the bed are the worse.
We stayed here after flying into Cebu , wanted to be near the sea , sorry that's a joke , that was my mistake , 40 cab ride away ! Please don't get fooled by the dubious glamorous photos of this place , there were some generous angles with some of the images on various booking sites ! Booked for 3 nights , checked our first room , would stay in it , paid extra to up grade to best in hotel . First impressions , toilet lid fell off , curtains wouldn't open , very noisy air con , bed ok But whole place looked like 70's holiday hotel in Spain . Checked out after two nights , went to a beach hotel , relief!
Poor customer service more worried about selling tours and given súper expensive options for transportations than delivering a good customer service, to far away and not entertaining at all, food it's low quality and not vegan options
I chose to stay here because of it's green vast area. I love how they innovate the native filipino nipa hut. Too bad that you can't stay at the terrace too long because there are so many mosquitoes especially at night. Not a beachfront resort, but they private access to the mangroves. Food They offer buffet for breakfast. Nothing special, they have to improve the quality of the food they serve. Some servers are not attentive. During dinner, I ordered Crispy Pata and it was heaven at a very affordable price. Rooms It's big and air conditioning works great, but the water from the sink and shower smells awful. Pool It was big and up to 6ft deep. You can swim up to midnight 👍 Downside The resort is mostly jam packed because many companies chose to held here their company events. So, it's a bit noisy that ruins the relaxing vibes you wanted. Nearby Place It's around 10mins ride away from Lantaw Floating Restaurant (a must visit) and right next to it is the 10000 Roses. And just a tip when going to the airport, better to book a grab car because it's more cheaper (the hotel charges 475 for airport shuttle service) Overall experience It was a relaxing stay (despite the noise and the crowd), kudos to all your friendly front desk and house keeping staff. They are all smiles and very helpful.
its a nice resort were you can relaxed and they also offering vibrants rooms and an airy restaurant they have also bar plus an outdoor pool and karaoke.were the staff accommodating and very good service.
This resort is a little bit remote and the shop on site is very limited on what it stocks, its limits ted to drinks, snacks and some bathing suits. It would be a suggestion to also stock toiletries, shampoos, mosquitos cream, shaving products etc. The nearest supermarket is about 10 minutes away in a pedalcab. The pool, pool area, garden walks, and activities are all good condition, clean and very enjoyable. The staff here are amazing, polite, friendly, well dressed and nothing is to much trouble. There is amazing plants and gardens, which are kept it tip top condition. There are 2 swimming pools, both are clean and perfect temperature. The entertainment in the bar at night is really good, the second naggers ar amazing. The food is also very good, a big selection which is changed daily. Now for the negatives, all of which are minor but it would be great if the management looked into improvements in these areas. The catering staff cannot time management the cooking, on nearly every evening our dinners were brought out incorrectly, the appetisers brought out after the main course, the main courses brought out 10minutes apart meaning we ate at different times. The stock management needs to be revised, the bar ran out of San Miguel for 3 days, the restaurant run out of garlic bread for more than 3 days. I suggested popping do to the supermarket and buying, but the said its to expensive, even though it's half the price as the bar price. The breakfast service is always 10 to 15 minutes late, when it does open on time the buffet trays are empty and the omelette service starts 20mins after its open. The price of wines, beers and hotel organisation send trips are high, one 75ml bottle of cheap ros'e wine cost me 1220 peso, I can buy 3litres of the same in Gasaigno for 500 peso. The local city tour cost 7800peso for 2 people, out of which lunch was 570peso, entrance to the church was 100, fuel was a couple of hundred peso, the car and driver was probably 1500 max. Giving a very big profit to the resort. But, all in all we thoroughly enjoyed our stay at this resort, the positives far exceed the negatives. I would highly recommend this resort
This place is a pleasant surprise for me and my friend that we stayed here... nice European stile village resort with clean room for reasonable price and good food. Slow clap for the owners keep it up.
This resort has great value. This was my first time in Philippines and its harder to get around as there is no subway or train system and jeep is hard to use but the staff was friendly and was good with arranging our tours. Breakfast was good each morning and they have a singer at the bar each night you can have dinner poolside. Each night i got the specials which were delicious and were set at a good price. The room was nice and had a comfy bed and cold air condition.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
ALTA Cebu Resort places you within a 15-minute drive of popular attractions such as Our Lady of the Rule Church and Gaisano Grand Mall Mactan. This 55-room, 3.5-star resort has 2 outdoor pools along with a full-service spa and a restaurant. It's in the historical district and also within a 20-minute drive of Magellan Shrine.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, breakfast is served for a fee each morning.
All of ALTA Cebu Resort's 55 rooms are individually decorated and have an array of amenities, including refrigerators, minibars, and coffee makers. Guests can expect to find free WiFi and 32-inch LED TVs with cable channels and DVD players. Bathrooms offer hair dryers, free toiletries, and bathrobes. Free local calls, free bottled water, and desks are also standard.
Guests of ALTA Cebu Resort have access to a full-service spa, 2 outdoor pools, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available on request) for PHP 1200 per vehicle one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a rooftop terrace, free WiFi in public areas, and a conference center.
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 323 reviews