ONOMO Hotel Casablanca Airport3.0 out of 5.0
Recent guest reviews
Nagat has been very friendly and is a very hard-worker. She made sure that the guests are satisfied with their visit and she was the main reason why my stay at the hotel was great! Thank you for your great hospitality!
I stayed for one night in July and had a great stay. The hotel is brand new and with the exception of the bar (it is under construction an while waiting for a license) the facilities looked sufficiently in place for me. ROOM Small but functional. Very clean. I loved the shower, which was modern and had great water pressure. The only two minor room complaints/suggestions are: the bathroom door could have been designed better to make it easier to step in to use the toilet; the twin bed is very narrow. RESTAURANTLimited menu, but everything tasted fine. The cookie as a dessert was overpriced at Euro 5. STAFF Everyone we encountered was friendly and professional. SHUTTLE We only used the shuttle to get to the airport. As promised, it was fast and frequent. Overall this was a very good option in order to be close to the airport before an early morning flight: great value for money, clean, and modern.
Well designed, new hotel right by the airport, but we had some problems with the staff. We booked this hotel because of the complimentary shuttle service from the airport. We arrived at the airport and went outside to look for the shuttle, but could not find Onomo near the other hotel shuttles. We tried to call the number on our email confirmation but it was incorrect. After searching for the correct number and attempting to call several times, we finally got through. Chaimae answered and informed us to wait by the shuttle pickup marker for the other hotels and the shuttle would arrive in 20 minutes. We waited thirty minutes, and then tried calling the hotel several times but nobody answered. After 45 minutes in the sun, we decided to take a taxi. Upon getting to the hotel, we asked Chaimae what had happened and she was immediately defensive and said that she had sent the shuttle three times, and didn’t believe that we’d tried to dial the hotel many times without an answer. Apparently, the shuttle is a black van with no markings or sign indicating that it is for Onomo hotel. When I questioned her about it, she made excuses and was unapologetic. We asked to speak with the manager. He refunded us the cost of the taxi but seemed uninterested in resolving the problems, and it felt like he didn’t take our complaints seriously. The bar advertised on the website doesn’t yet have its alcohol license, so no beer, wine, or cocktails are available. So much potential to be a great airport hotel but it needs some improvements before I would recommend staying here.
Photos on their listing aren’t even of that hotel! Hotel is under construction and they don’t disclose it. Staff is rude and inexperienced. Isolated, no shopping, restaurants close by yet restaurant in hotel not open all the time. Charge for breakfast but not set up for early breakfast for those business people with early flights. This is an airport hotel for business travelers yet it lacks all the services business travelers require. Very expensive for what little they offer.
Overall the whole hardware side of the hotel was amazing. The hotel looked good, it was clean, new and very modern and stylish.The staff was also very friendly, helpfull and overall very nice. Internet speed was amazing aswell with 20mbps However there are some minor troubles that could be optimized: First of all getting the shuttle to pick you up was a bit of a hazzle. Theoretically you call the hotel once you land and clear customs and they send it to pick you up. Keep in mind the hotel is only 3-4 minutes from the Airport away.. However it took them 25 minutes to finally arrive while I got pestered by Taxi drivers the whole time. Another thing thats not fully fixed yet is the on-site "catering". After arriving late at the Hotel it would be nice to have at least some sort of food available, be it a restaurant or basic room-service at night. However that was not the case when i got there (around 2-3am). Moreover it was not possible to get something else to drink besides water. Im simply not a fan of water but thats personal taste :) As you can see the critic points are rather small and might be very specific to my needs. If you are fine with some waiting time, and dont need any food/drinks at night I would HIGHLY recommend the hotel. Its the perfect alternative to the more established Relax and Sky/Atlas Hotel!
Honestly this the best hotel, the rooms are comfortable and quiet, the gastronomy is super delicious, the staff is very professional, shaimae is very smiley and super gentle, hamza as well , the technique responsible mr hicham is so friendly and serious, the receptionist Othman is very professional and Karima her service in the restaurant is just amazing The most important also the hotel is near to the airport .
Open less than a month, stayed there for one night on June 10, 2019. 1) Walked out to the shuttle waiting area at 8:40 pm, waited for an hour under chilly and windy weather, called hotel 4 times, no shuttle to come. Gave it up and took a taxi, 6 minutes ride, cost me extra $50 DH. The empty shuttle was in the parking lot and a driver was standing by the shuttle when we arrived. It was a black van, no hotel sign on the car. Saw this type of car passed by me 4 times at the waiting area but picked some other customers. 2) The receptionist was polite but new to operate the system, needed to write down info on paper, held up my passport for about 40 minutes. 3) No hairdryer, wait at less hour and a half for my hair to dry 4) No iron and board provided 5) No tissue in the room 6) No light at elevator area 7) No exhaust fan in the bathroom
Ho alloggiato in questo nuovo hotel vicinissimo all’aeroporto, è molto comodo per due rapide giornate di lavoro! Camere confortevoli e spaziose. Personale giovane e volonteroso, sono stati gentilissimi, ho apprezzato la Colazione varia e di buona qualità. Ci ritornerò :)
- Free WiFi in rooms and public areas
- Free parking
- Free airport shuttle
- 24-hour health club
ONOMO Hotel Casablanca Airport places you 10.2 mi (16.4 km) from Town Park. This 3-star hotel welcomes guests with 135 rooms and conveniences like a 24-hour health club, free in-room WiFi, and free self parking.
Start each morning with continental breakfast, available for a fee from 4:00 AM to 10:30 AM.
Guests can expect to find free WiFi and 32-inch a flat-screen TV with cable channels. The bathroom offers a rainfall showerhead and free toiletries. Other standard amenities include a safe and a desk.
Guests of ONOMO Hotel Casablanca Airport enjoy a 24-hour health club, free WiFi in public areas, and a meeting room. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and dry cleaning/laundry. Additional amenities include free newspapers, a terrace, and a TV in a common area.
Reviews from Trip Advisor
% of guests recommend this hotelTotal of 9 reviews