Hotel Imperial Casablanca4.0 out of 5.0
Recent guest reviews
The location is easily accessible by tram. It was just a minute away from a tram station. So you can easily do visit to major sight seeing. It was just 15 minutes walk away from Casa port train station , Old City (Medina) and Muhammad V Square. Front office staff were very friendly and helpful by providing all the details about the places to visit, how to travel, where to start etc.. The girl who was in front desk at the time of my check out helped me calling to Royal Air Maroc to inquire about my misplaced baby stroller. Though it looks old from outside,the interior set is good. The room was not much spacious as expected including the bathroom. Bathroom has sliding door without lock.So when someone is inside the bathroom even kids could easily open the bathroom door. The breakfast was offered to the room as we were observing fasting during our stay. But the variety and the quantity of the items were very less as compared to the Riads we stayed in other cities. But I wonder whether they are offering good breakfast for other guests in the normal time. I expect that tbey would offer us some ifthar in addition to normal breakfast whuch they served early mkrning 2.30 AM.It had 2 croissants, 1 youghurt, 1 juice and an egg witb cheese and mortadella. We requested for extra croissant to keep for my 18 months son which they denied. The room did not have mini fridge and kettle to boil some water to make a tea or coffee
This hotel needs a lot of refurbishment work. It is in serious state of dilapidation for most part. We got a room in the un-refurbished section which was really bad. The room looked super tired and the bathroom looked dirty. But I must say I was very pleased with the shower and it had constant hot water. We stayed for just one night so I didn't complain too much. Location-wise it is good. We went for a late night walk and felt quite safe in the neighbourhood. They offered us free ifthar (breakfast) which was really nice. Dinner was good but had to get to the dishes really fast as they ran out of food within 45 minutes of putting it out. Same thing happened in the morning. But the breakfast overall was sufficient.
The registration is on the ground floor and the elevator starts on the 1st floor ... At last at 18:30 we received our key and went up to find the room had not been cleaned! They don’t have anywhere in the bathroom to hang the hand towels or the bath towels! The breakfast was the most minimalistic of all the hotels I have ever been to in Morocco. Did not enjoy this hotel at all
Front desk unfriendly and downright rude during checkout. No menus for room service, when I called the restaurant for the menu, they offered me Cesar salad! What! No I want a menu! Too hungry and tired to argue so I just ordered a club sandwich. It was just as bad as the service. Rooms have seen better days. Unclean, the sheets were visibly dirty, the bathroom had leaks everywhere! The drain in the shower area Was gross and the water didn’t drain so you had to shower quickly before the water over flowed! Will not recommend!
A reasonably priced hotel with outdated decor. The staff are extremely helpful and do their best. We checked in close to midnight and the kitchen staff still managed to make something fresh for us in short notice. Breakfast is decent for the price.
We were booked in here for the last night of our tour around Morocco and after reading the reviews prior to staying here were worried and as it turned out we should have been. The Good Nothing. The Bad - First of all the rooms and hotel smelt of cigarette smoke. - Second we had to ask a second towel unless we were meant to share 1 towel between the 2 of us. - Third we went down to the bar for a drink and after about 15 minutes finally found someone to serve us and they took our room number to charge it to. (Note there was only 1 other person in the bar so it wasn't busy.) After that we managed to get a second drink and then decided to go. At this stage we were then stopped and told that we had to sign the account which as fair enough. The problem though was once we did this and started to go to our rom e were screamed at and chased by another member of staff. All that we could make out was that she was demanding money as she didn't speak English. We said we had already signed and charged it to our room but she continued to scream at us and chased us to the lift and went to our room. Next we heard screaming in the corridor as she had now followed us to our room, which we couldn't get into as our room key had stopped working. It didn't stop here and then tried to get a male member of staff to intimidate us as well. With her still following we took the lift back down and reported it to reception what had happened about being screamed at and being locked out of our room and said if it was a problem we would pay them directly for the drinks that we had charged to our room. Reception said it wasn't a problem and sort of apologised for both the girl and the room key and reissued our keys as they apparently had been having issues. - Forth when we came back from dinner that night we were again locked out of our room and had to go back to reception to get the keys reissued. This time it took 30 minutes as they were having issues and had to get the manager to reissue the key. I also thought that since we had to leave very early the next day that I would pay for the drinks now but then they said couldn't issue a receipt and after the fiasco earlier, I wasn't going to hand over cash without a receipt. - Fifth as mentioned we had a very early start the next day to get to the airport and our tour guide had arranged early breakfast for us at the hotel. However when we went down we were told breakfast wouldn't open for another 30 minutes, which gave us 10 minutes to eat and run. It wasn't worth the wait. Maybe we just had a bad experience but from what I have read and what others in our group experienced and wrote I don't think it was just us. As you would see from the ranking of hotel;, there are much better places to stay.
Just for a night after we land. It’s convenient location but doesn’t look very safe late at night. I could imagine that it would have been a cool hotel when it was built. It reminded me of those hotel in the minor city of China. Under maintained and even feels a under clean. The extra star is for the kind staff that will say yes to all our request.
This is my second visit to Casablanca within as many months so I was more familiar with the area and able to choose a better location. Imperial is easy access to both Casablanca Port and Casablanca Voyageurs train stations. It is also a short walk to the Medina. Photos are a little misleading, although it is a nice hotel for the budget. I had a an issue with a smoke-smelling room, but got moved to another room the following day.The rooms are fairly standard but a good size, clean and comfortable although slightly tired looking. Being in the centre don't expect fab views! Breakfast was good and service friendly and efficient.
Lovely people, very helpful, clean room, very comfortable. I was so happy there and restaurant and bar very accommodating Take a taxi to help you around the city. Mustafa is highly recommended and a very pleasant person!
I stayed with a friend here for 4 nights, it is centrally located, 5 minutes tram to casa vouguer & the square, the tram runs past the hotel. The staff were amazing especially Iomiaima, always smiling and very helpful, she spoke very good English and she would always have a laugh with you and say hello, the room was very spacious and had two decent sized beds, the breakfast was ok, could do with a slight bigger variety, I am not fussy, so for the price I paid I think this hotel was worth every penny. Thankyou to the staff at Imperial Casablanca for making my stay pleasant and stress free. Sorry forgot to mention only one thing that I was unhappy about, and that was that in order to use the sauna you had to purchase the hammam package, I think guests should be able to use the sauna to relax in after a day out in the city.
- Close to Place Mohammed V
- Free WiFi and wired Internet in rooms and public areas
- Free valet and self parking
- Onsite dining
Located in Casablanca City Center within a mile (2 km) of Place Mohammed V, Hotel Imperial Casablanca is within 2 miles (3 km) of other popular sights such as Port of Casablanca. This 105-room, 4-star hotel has conveniences like free in-room WiFi, free valet parking, and a 24-hour business center. It's connected to a shopping center in central Casablanca and also close to Hassan II Mosque and Casablanca Twin Center.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with breakfast, available for a fee.
A plasma TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and the bathroom offers a rainfall showerhead, a hair dryer, and designer toiletries. Other standard amenities include a refrigerator, a safe, and a phone.
Hotel Imperial Casablanca features free WiFi in public areas, a conference center, and a 24-hour business center. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MAD 400 per vehicle one way. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include coffee/tea in a common area, a computer station, and a library.
Reviews from Trip Advisor
40.0% of guests recommend this hotelTotal of 284 reviews