Le Palace D Anfa5.0 out of 5.0
Recent guest reviews
We had booked this hotel through ‘Expedia.’ While checking in we were asked to pay a security deposit of 5,000 dirhams. At check out we were told that the money had been refunded. When I checked my credit card statement after a week, the money had been withdrawn and there was no refund. After several phone calls and emails I was told by the revenue manager that we had made another booking for the same dates while checking in. In other words, a double booking for the same dates, and hence the money was with drawn for that reservation!! An obvious scam and especially at a ‘five star’ hotel ! Definitely better to opt for other accommodation
First day arrive, arrive at 23.00 I saw the privacy tag in my door, cross check with the reception, he said that it's OK, just the houskeeping forget to remove the tag. I open the door, the room still dirty, trying to go back again to reception, suddenly we met at the elevator, he say sorry because he gave me the dirty room ( r u kidding me..) n now he want to drop me to another floor for the new room. Entering the room, the space is big, but a again, no compliment water in the room, lucky I brought mine.. The phone also have problem, try to call reception several time but can not connected. I have to wait for them to call me back.. Wtf... Go to breakfast, it was very poor in my entire experiences.. Very limited hot dishes and dry. It takes time for refilling. The buffet set up was awful & very lazy... I just tought, perhaps the is no chef in this hotel, just bring the food from outside then drop it in the buffet. Fresh or dry or empty will check later, what a a shame. The staff use the bare hand to touch the food, it was very u hygiene... 5* service? This is not even 3* for me...
Ok hotel. Front desk staff was not really helpful or welcoming. My room was spacious and clean enough and equipped with a safe but had 2 single beds, squeezed together. Breakfast was more than ok. Nice sigar bar. Keep in mind that smoking is still allowed at the bar. Rooftop pool, but no atmosphere, staff or open bar... Decent. There are better hotel options in the area. Not 5 stars at all.
I came at 23 o'clock and I asked for a quiet room. A friendly receptor said he would arrange a quiet room for me. I waited for they made a room for 15 minutes (at 23 hours !?). When I got into the room - on the highest floor I see that they gave me a room under a compressor - not the small compressor but for the whole hotel. Amazing noise. The room was damp and the floor was wet - on my opinion, someone in front of me replaced the room. He was also a stench in the room. I asked them to change my room, they said they could not. I did not sleep much because of the noise. The next day, they changed room - the same receptor who said the last day that he would give me a quiet room. Breakfast below average.
It started with a jam at the offloading area forcing us to stay in 3rd layer while they sorted the jam out. It continued with a lack of coordination between booking center and reception. It then moved into construction noise next door which they could stop not before 3 hours after we raised our concern. Walking though the corridor means smelling humidity and smoke. Beyond these elements reflecting poor leadership, this hotel does not display any charm or soul. It is NOT a 5 stars hotel. Barely a 3 stars. To be avoided...
I was put into this hotel by the company that I was working with as they were running a conference here. It was, quite frankly, the worst hotel that I have every stayed at! The rooms are OK but badly in need of refurbishment, basic facilities only, a shower that either scolds you or freezes you and uncomfortable beds. The staff try their best but badly need training in customer care. A couple of them pushed in front of me whilst I was getting in a lift! Food is palatable but expensive, as are the drinks! There is a lot of refurbishment going on and this goes on until at least 9pm unless you complain! I had booked for 4 nights but endured only 3! I was woken up by another guest playing loud music at 2.30am one night and again at 3am on the second night. Despite numerous calls to reception and speaking to a so called manager, nothing was done! Not even a real apology. I at least expected a manager to apologise to me face to face. I both these instances I was unable to get back to sleep as the noise continued until 6am. I would avoid this hotel at all costs!
This hotel should be rated 3 star. Renovation work was noisy and disturbing early in the mornings. Things in the room and bathrooms falling apart even though we had a suite. Feels run down. Not worth it.
It’s a terrible hotel You shouldn’t come here The service is bad to a point you even have to pay for the room coffee capsules What a shame for a five star hotel. You should reconsider coming to such a hotel. And they are in renovation
The RAM company placed us there for a night transit. This is an old hotel, which has certainly seen its better days. The hotel is full of apology notices for the ongoing works, but I have the impression they were placed there as a pretext to hide the poor status the building is in. The room is OK with a spacious bathroom. Dinner is served late, but the buffet makes it up for the inconveniences of the building, although lots of starch food, but a good salad bar. The service was no different than any Moroccan client out-centered approach, so I had to thank them for allowing me to be a guest in the hotel.The elevator is broken and being on the 7th floor was no joke. Be carefull with star hotels that have to survive on transit passengers.
I was put up by my office to the Palace d’Anfa. I wasn’t expecting much when I read the reviews so I was pleasantly surprised to see a beautiful queen bed with chocolate welcoming me and some very nice lavatory products. Down side, paper thin walls, heard bagging starting at 5 am, traffic and wonks starts at 6 am. So I’d recommend that if you’re a light sleeper, like me, to ask for a back room and not the boulevard side. Breakfast is a complete feast!! Honestly worth waking up each morning. The staff is extreme polite and professional. The metal detector kinda makes you feel unsafe but found out all hotels have that installed. My room was very big and clean with a mini fridge.
- Walking distance to Casablanca Twin Center
- Free WiFi in rooms and public areas
- Free valet parking
- Onsite dining
Located in Casablanca City Center within a short walk of Casablanca Twin Center, Le Palace D Anfa is within 2 miles (3 km) of other popular sights such as Place Mohammed V. This 156-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.
Relish the international cuisine at La Brasserie, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
Guests can expect to find free WiFi and 32-inch an LCD TV with satellite channels. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a minibar, an espresso maker, and free bottled water.
Guests of Le Palace D Anfa enjoy a full-service spa, an outdoor pool, and a fitness center. There's free valet parking, and an airport shuttle (available 24 hours) for MAD 480 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include free WiFi in public areas, a 24-hour business center, and express check-in.
Reviews from Trip Advisor
43.0% of guests recommend this hotelTotal of 270 reviews