Hotel Kenzi Tower5.0 out of 5.0
Recent guest reviews
I stayed in Kenzi for 2 weeks during a business trip (room 1008). Staff was friendly, room was spacious enough but what makes a different in a hotel is cleanness and especially on details. There was mold in the bathroom and tiles were dirty. One other defau is that they don’t have smoking rooms In general it is a hotel that needs a renovation urgently
I will prefer it for my next visit probably. Very nice location, complete breakfast and great view for the bar on the top floor. Daily cleaned rooms and very spacious. Only comment is that you shouldn't exchange currency in the reception as they are not very consistent with the fx rates used.
A good hotel to spend a couple of days for a business trip. The internet in the rooms is so fast and the breakfast is pretty awesome. Easy access and the staff are so helpful. The only two negative points are with the room service, where they dont accept cards and you will need or to pay by cash or to go down to the reception to make the transaction and the other points no smoking rooms
Great hotel for rest and business. The rooms are quite big and comfortable. I do a lot of work on the desk and found it to be comfortable. I did not like that they would not let me store my water in minibar, but other than that the hotel is great. I made use of meeting room, which had the ac damaged or they turn it off so it was a bit uncomfortable.
Elegant, modern, and clean hotel, in a great location. Friendly front desk staff, the concierge is super helpful, and special thanks to Meriem the Guest Relations Manager for the room upgrade. The rooms are modern, well furnished. Bathrooms are big and spacious with shower and bathtub. Overall an excellent hotel.
Kenzi tower hotel, unfortunate the reception gave us a room on a floor where a constant and annoying noise coming from the ceiling of our room kept us awake whole night this happened the last 2 nights of our duration, the night before leaving to airport the hotel transfer us to a smoking room, make us both very nauseated and unable to sleep POOR customer satisfaction specially coming from the front desk receptionists ( tghey need more training in communications) The restaurant employees were very nice and polite
The hotel is not old but is in bad conditions, so I guess the maintenance must be quite bad. The pool looked a bit dirty and the bubble jets were not working at all in the spa. The room was dirty (more likely to be a quick cleaning for ages) and we did not have any hot water for 2 nights... Very disappointed for a 5 stars hotel, and far below standards when you have the option to go to the four Seasons or even to the Sofitel
Great lobby and views for top floors and restaurants Need a taxi to go to places to visit in Casablanca The rooms are getting old Not much to do close to the hotel No outdoor pool Nice front desk staff
Really enjoyed my stay there the concierge is super helpful kudos to them.... my second stay there deffinately not my last...thanks for the room upgrade... breakfast on the second floor is super location is perfect thanks a million
Hotel was really good . Hotel staff could not do enough for you with the exception of the front desk at checking out . I was there for 10 days and checked out yesterday Wednesday 9th August . Through out my stay I did not use the mini bar but on checking out there was a charge for 130 Dir ( approx. £13 ) for 2 mini boxes of pringles . Now on the second Sunday of my stay( day 7 ) these 2 mini boxes were left in the room beside the complimentary tray . Prior to that there had only been coffee and water as expected . I assumed that the pringles were complimentary and consumed them . No further boxes were left in room after that . On challenging the mini bar charge I explained that I assumed they were complimentary but the Desk Manager said they were part of the mini bar and insisted I pay . I was not happy and asked to see the Duty Manager . She again was adamant I had to pay but I explained that before that Sunday no pringles were ever left in the room . She said that they were out off stock and therefore not available but I said there was no notice on the minibar or saying they were out of stock . She again insisted I had to pay . I said that my total bill was 17,900 Dir ( nearly £1,800 ) and that I had a colleague who was staying on for a further 5 weeks and he was going to be in the same position I was as he had also eaten the pringles which appeared for 1 day only . I refused to pay and asked to speak with the Duty Manager' boss the " Director ". I went to my room to collect by bags and when I went down to resolve the issue the bill had been amended but no sign of the Duty Manager or the Director . I settled the new bill and then had to write down why I had not paid the 130 Dir for the pringles . At no time did I receive an apology and this left a bitter feeling . The rest of the stay was excellent I feel the Senior Team need to review how they deal with minor complaints like this . I hope they review my colleague's minibar cost before presenting him with the bill
- Close to Place Mohammed V
- Free WiFi in rooms and public areas
- Free valet parking
- Onsite dining
Located in City Centre within a mile (2 km) of Place Mohammed V, Hotel Kenzi Tower is within 2 miles (3 km) of other popular sights such as Hassan II Mosque. This 237-room, 5-star hotel has 2 restaurants, a full-service spa, and an indoor pool. It's in central Casablanca and also a short walk from Casablanca Twin Center and Cathedrale Sacre Coeur.
Enjoy dining at INSENSE, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee.
All 237 soundproofed rooms provide minibars, espresso makers, and laptop-compatible safes. LCD TVs come with digital channels and pay movies, and guests can stay connected with wired Internet and free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and Select Comfort beds with premium bedding ensure a restful night. In-room massages are available, and other amenities include phones and desks.
Hotel Kenzi Tower features a full-service spa, an indoor pool, and a health club. You can take advantage of free valet parking, along with an airport shuttle (available 24 hours) for EUR 50 per person one-way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and a rooftop terrace.
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 839 reviews