Food poisoning from fish at Bahia restaurant Woke up to construction two mornings Noise outside door late at night Forgot to take me to my room after check in Had to ask several times for towels, etc. Guest services/front desk frequently unavailable especially before I arrived, I had questions before I left for my trip, no one answered the phone restaurant threw out food when asked to wrap it to take away. Would not comp/do anything for me for all of the trouble/inconveniences
Luis in the pools is a tremendous gentleman. The buildings and rooms are well maintained. Food is good too. Great stay
Sofitel Baru Calablanca places you 8.1 mi (13.1 km) from National Aviary of Colombia. This 187-room, 5-star hotel has 5 outdoor pools along with a private beach and a full-service spa.
Enjoy the ocean views at Restaurante Calablanca, one of 4 onsite restaurants. Buffet breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.
50-cm LED TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Balconies, sitting areas, and minibars are also available. Housekeeping is available on request.
Awarded Conde Nast Hot List status in 2022, Sofitel Baru Calablanca features a private beach, a full-service spa, and 5 outdoor pools. You can take advantage of free valet parking, along with an airport shuttle (available 24 hours) for COP 967000 per room one-way. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and luggage storage. Other amenities at this beach hotel include a children's pool, a sauna, and free WiFi in public areas.
Food poisoning from fish at Bahia restaurant Woke up to construction two mornings Noise outside door late at night Forgot to take me to my room after check in Had to ask several times for towels, etc. Guest services/front desk frequently unavailable especially before I arrived, I had questions before I left for my trip, no one answered the phone restaurant threw out food when asked to wrap it to take away. Would not comp/do anything for me for all of the trouble/inconveniences
Bonjour estimado M. Samuel, Apreciamos y valoramos mucho su calificación, le esperamos en una próxima oportunidad para continuar superando sus expectativas, creando recuerdos memorables en el tiempo.Cordialmente,
Luis in the pools is a tremendous gentleman. The buildings and rooms are well maintained. Food is good too. Great stay
Dear M. Alberto,Thank you for your wonderful feedback! We're thrilled you had a great stay. Luis in the pools is fantastic, and I will tell him about this comment, I am sure he will be very grateful about it and the well-maintained buildings and rooms, along with good food, made your experience enjoyable. We look forward to welcoming you back soon.Sincerelly,
Dear Antonios.Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay. I will share it with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Your kind review is highly motivating as it is our priority to exceed our customer’s expectations. We hope you let us welcome you again.Heyder BaldirisGuest Relations Manager
Dear Mme. Danielle,We deeply regret to hear about the setbacks you experienced during your stay at our hotel. We take the satisfaction of our guests very seriously, and it saddens us to hear that we did not meet your expectations.The safety and well-being of our guests are of utmost importance to us, and it is concerning to hear that you experienced issues related to the quality of the food in our restaurant. We will investigate this matter immediately.Furthermore, we understand that the inconveniences related to noise from neighboring residences, lack of attention to your room needs, and your perception of insufficient staff availability may have negatively affected your experience. We have taken your comments seriously and have reviewed our internal procedures to ensure that they are properly addressed and avoided in the future.We sincerely apologize for the inconveniences you experienced and regret not being able to adequately compensate for them. We value your feedback and will use it to improve our standards of service and customer care.Sincerely,