Carmel Beach Walk Vacation Packages

Good hotel a little far away for downtown

Beautiful hotel and amazing location. Just a short walk to Lover's Point and the walking/bike trail. They had a complimentary happy hour when we were there with live music in the courtyard. Comfortable beds and a giant soaking tub. Had an excellent stay.

We realized in the evening that the bathroom had a leak under the floor and water was all over the floor with water dripping from the upper level to the kitchen and dinner area on the lower level. I called to move to another unit but was told nothing can be done. The next morning when I spoke with the staff again I was told the engineering team will assess the situation. The solution offered was to fix the leak, add fans to dry the place and leave us in that unit! It took the entire day of negotiations with the management to finally get us out of the wet villa into a new one. Rather than reimburse the night that we spent with wet floors we were told nothing can be done. The area is gorgeous and the location is great but the staff is terrible in terms of customer service.

Amazing place

love this place, but please don't use lip sync singers