Holiday Inn Express Hotel & Suites Marion Northeast

The hotel was fine, obviously you don't expect much and the hotel was a newer lower priced hotel in the middle of no where. At check in they claimed that we booked two rooms rather than one. We explained that we did not and had no idea how that happened. They were adamant that we did book both rooms, so we asked to cancel one room and they refused to allow that. So we were charged for two rooms one of which we didn't book and didn't want. After calling Holiday Inn Express/IHG Customer service we were told any refund would be at the discretion of the local hotel management. We were told they refused a refund because we signed for and took both rooms, even though we absolutely did not want a second room and did not take or use a second room. Fine physical structure, horrible mananagement. Might be ok for $100 a night, not for $200. Also enfuriating that they are so cheap and willing to lie about something so minor. Horrible reflection on the brand. If you happen to be in the middle of no where, stay somewhere else or risk paying double.

We have not stayed at a Holiday Inn in a long time. If our experience at this hotel, is a good representation of the brand, we'll be staying at more Holiday Inns in the future. We were visiting friends in Carbondale and chose this hotel because it is dog-friendly. Check-in was very efficient, and our room was clean, modern, and comfortable. We loved the arrangement of our king bedroom suite. There was plenty of room for two adults and a large (50-lb) dog. I really liked the size of the refrigerator. There was also a microwave. The flat-screen TV was large and in excellent condition with a wide variety of TV channels. The bathroom was up-to-date and clean. My only complaint would be the size of the shampoo/conditioner/soap -- too small. Fine for one person, but not enough for two, and God help you if you are traveling with other family members or friends. I realize the hotel will provide additional toiletries, if you request them, but you generally figure out you need more when you're in the shower -- not a convenient time to request more. Other hotels are adopting this same practice -- no doubt to control costs -- but I hate it. We did not try the free breakfast, so I am not able to comment on it. There are plenty of restaurant choices in the area.

Was disappointed when my husband booked Holiday Inn for our weekend getaway to Shawnee Wine Trail! I was SO wrong! Excellent room, bed was wonderful,breakfast was amazing, close to wineries, friendly staff. Well done

The hotel is in a convenient location near the highway, it's extremely clean, and the staff was very friendly. My favorite part of the stay was the breakfast buffet. I have Celiac, and they had pre packaged Udis gluten free bagels. I went down for a banana and apple and was shocked to see the choice for a gluten free bagel. To someone w/ that has to eat a gluten free lifestyle, that meant so much to me.

We were only able to stay one night because we were on our way to see family in Missouri. It was a very clean and comfortable room and the staff was friendly and helpful. We would stay there again if we go to Marion, Illinois.

We stayed here on our trip to Wisconsin. Conveniently located - friendly staff - nice breakfast - shower was awesome. However, the wifi is slow and the coffee was just so so. All in all - a great place to stay!

Stayed on our way to Northern Illinois. Newer hotel, well done. Location very convenient to interstate. We look forward to HI Express - especially for the cinnamon rolls. We were not disappointed. Nice places to eat and shop nearby. Room was very comfortable. The weather was absolutely awful - but we were safe from the blowing and torrential rains in the hotel. Stay was just what we always enjoy at Holiday Inn Express. Thank you!

Chose this Holiday Inn for a stop-over during a 14 hour drive based on the wonderful reviews it has received. Right off the interstate--great location near restaurants, gas stations, etc. Hotel looks and smells brand new. I have stayed at MANY Holiday Inns and other hotels and this one was BY FAR the quietest, cleanest (SPOTLESS!) and most comfortable (everything--mattress, pillows, towels, etc. looked and felt brand new) of all the places I've stayed. Front desk staff were welcoming and asked my preferences regarding room floor, etc. (this never happens at other hotels). The numerous awards they've received as well as the great reviews they've had are framed and displayed in lobby. The staff are proud that their Holiday Inn is one of the highest rated --if not the highest--in the chain and I could easily see why after staying there.

The Positives: the room was clean, the breakfast was very good and the breakfast area was very clean. The Negatives: wifi was slow, the tv has one channel "lost signal" Not good when you are trying to keep kids entertained while getting ready.