Skip to main content
Beginning of main content
 Canmore •1 Room
 Canmore • 1 Room
Book online or call 1-844-663-2276 Phone Number
< See all hotels

Grande Rockies Resort - Bellstar Hotels & Resorts

4.0 out of 5.0
Overview Reviews Amenities & Policies
901 Mountain St, Canmore, AB
1-844-663-2269
  • Free WiFi in rooms and ...
  • Free parking
  • Onsite dining
  • Indoor pool
3.1
out of 5
Average Guest Review
See all 11 reviews
Room cleanliness 3.5
Service & staff 3.5
Room comfort 3.5
Hotel condition 2.5

This hotel is most popular for:

  • Everyone
  • Couples
  • Family

Recent guest reviews

I booked through Orbitz and did not see the one line that stated my room would be located in a separate building. Regardless, I would have still booked the room because the pictures provided online were gorgeous and the idea of being away from everyone sounds like it’d be a little quieter anyway. This is NOT the case. The building separate from the main building the hotel calls the “annex” building. This building, as I have told the hotel, is basically a step down from any motel 6. My wife and I checked in around 4, but quickly went hiking and had a late dinner. We returned to the room around midnight and that’s when we really realized how poor of conditions the Annex building is. The carpet was all stained, the doorknob to the balcony was broken off, the lock on the bathroom didn’t work, the sink was cracked, no sheets were on the mattress and the comforter was covered in dog hair (we didn’t bring a dog), the smell was an unbearable musty smell, the list goes on. So here is the REAL problem with this hotel, I don’t expect a perfect hotel room, but I quickly read through the reviews to this place after the fact (that is my fault) and their are dozens of poor reviews ALL in regard to the Annex building. Furthermore, no picture on their website or any hotel site shows pictures of how poor the conditions are in that building. In fact, no pictures are even of any part of this building. It is a blatant misrepresentation of the product they are providing for their customers.

Bathroom shower leaked under the glass door so had to wipe up the floor. Bottom bed sheet had a hole, pillow case 3. One bar on veranda was missing, a small child could fall through. I did complain when checking out, and said they were sorry and refund 25%. Felt that was fair.

They did not clean the room once during our week stay. You could not turn around in the shower it was so small and narrow. Very overpriced. Excellent restaurant but I understood it was not part of the hotel.

Overall the stay was excellent. The staff were very friendly and helpful. The suite was spacious, clean and updated. The kitchen had basic amenities for cooking. If your major point if interest is in and around Canmore the location is very convenient. If going back and forth between Banff or farther then a car would be recommended.

All very nice. Restaurant excellent! However, they did charge my credit card for incidentals which I had none. Had to go through my bank to get dispute resolved and taken off my card.

I booked this hotel so our family could be together to celebrate a member's birthday. The suites are fantastic and worth staying in. Bit of a labyrinth getting to our rooms as this hotel as a lot of hallways. Pool set is nice except cold water pools are COLD. Child's pool was colder than expected but our toddler had fun. Their breakfast was not good--powdered eggs were used to make the scrambled eggs in their restaurant--yuck! But the bacon and sausages were good! Last note: extremely friendly staff make you feel very welcome. Definitely a place to return to.

When booking online I was told that check in was at 4pm but my fiancé and I tried our luck at noon. We were greeted with smiles (and lovely accents). When permitted to check in early, our room was upgraded from the basic to a suite, complimentary! I have never seen such a gorgeous room and view. We decided to cancel our plans for the day and just enjoy the room with the warmth of our heated fireplace and cozy interior design. We did leave a little after to grab some steaks to throw on the BBQ that came with the room! I would recommend this hotel to everyone and anyone, great for couples, friends and families. Also we adored the indoor/outdoor jacuzzi!! We will be coming back! But this time more than one night!

I'll talk first about the service, my room's air condition was not working I called the reception to find out a soltiuon and there response was not fast, the maintance came when they came and check the problem and they told me we can not fix the problem and there is no other room is available that you can stay in. They charged me more than the agreement. It is location close to the main highway ;therefore , you can hear all the noise that comes from the cars. There fitness center is very small ; smaller than an average hotel room and it does not have the necessary working out machines

All was well until checkout. A $20 "resort fee" was added to our bill, not listed on their web site. Overall with fees and taxes it changed a quoted price of $290 to $355. The pool was nice and location near Banff was a plus.

stayed only one night and had a very good sleep! wish i would have had more time to explore the resort.

901 Mountain St Canmore AB

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Grande Rockies Resort - Bellstar Hotels & Resorts places you within a short walk of Canmore Museum and Geoscience Centre and within a mile (2 km) of Yamnuska Mountain Adventures. This 100-room, 4-star resort has conveniences like an indoor pool, free in-room WiFi, and free self parking.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Start each morning with full breakfast, available for a fee from 7:30 AM to 11:30 AM.


Rooms

An LCD TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport down comforters and the bathroom offers a rainfall showerhead, a hair dryer, and free toiletries. Other standard amenities include an iPod dock, a coffee maker, and an ironing board. Housekeeping is available once per stay.


Property features

Grande Rockies Resort - Bellstar Hotels & Resorts features an indoor pool, a children's pool, and a fitness center. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Other amenities at this ski resort include a spa tub, free WiFi in public areas, and a 24-hour business center.

Room options

Guest Room, 2 Double Beds (Located separate from main building)

Full 2 | Sleeps 4
$91* Per night/room Oct 20 - Oct 21

Suite, 1 King Bed

King 1 | Sleeps 2

Guest Room, 1 King Bed (Located separate from main building)

King 1 | Sleeps 2

Suite, 2 Bedrooms, View

King 1 | Sleeps 4

Suite, 2 Bedrooms

King 1 | Sleeps 4

Guest reviews for Grande Rockies Resort - Bellstar Hotels & Resorts

Everyone (5) Couples (3) Family (3)
1
Families

I booked through Orbitz and did not see the one line that stated my room would be located in a separate building. Regardless, I would have still booked the room because the pictures provided online were gorgeous and the idea of being away from everyone sounds like it’d be a little quieter anyway. This is NOT the case. The building separate from the main building the hotel calls the “annex” building. This building, as I have told the hotel, is basically a step down from any motel 6. My wife and I checked in around 4, but quickly went hiking and had a late dinner. We returned to the room around midnight and that’s when we really realized how poor of conditions the Annex building is. The carpet was all stained, the doorknob to the balcony was broken off, the lock on the bathroom didn’t work, the sink was cracked, no sheets were on the mattress and the comforter was covered in dog hair (we didn’t bring a dog), the smell was an unbearable musty smell, the list goes on. So here is the REAL problem with this hotel, I don’t expect a perfect hotel room, but I quickly read through the reviews to this place after the fact (that is my fault) and their are dozens of poor reviews ALL in regard to the Annex building. Furthermore, no picture on their website or any hotel site shows pictures of how poor the conditions are in that building. In fact, no pictures are even of any part of this building. It is a blatant misrepresentation of the product they are providing for their customers.

By on Jul 13, 2019

Review comment responded on Aug 4, 2019

Dear Traveler, It is indeed noted on Expedia, as well as Orbitz that the room type you booked was located separate from the main building. I am incredibly sorry that you felt mislead by the photos, please note that we are updating them in the near future. I apologize for all of the issues you experienced during your time with us, as well we are under new management and have addressed the majority of your concerns. I always recommend to guests' to speak to the hotel directly before booking as we can answer any and all questions and ensure you know exactly what you are getting. Thank you for staying with us and providing us with your feedback.

1
Everyone

By on Jun 18, 2019

3
Everyone

Bathroom shower leaked under the glass door so had to wipe up the floor. Bottom bed sheet had a hole, pillow case 3. One bar on veranda was missing, a small child could fall through. I did complain when checking out, and said they were sorry and refund 25%. Felt that was fair.

By , from Hoffman, MN on Sep 10, 2018

2

this was an old hotel with poor renovations.

Everyone

They did not clean the room once during our week stay. You could not turn around in the shower it was so small and narrow. Very overpriced. Excellent restaurant but I understood it was not part of the hotel.

By on Jul 9, 2018

Review comment responded on Jul 17, 2018

Your expectations and the information provided by our front desk agents seemed to be missing. We are a very environmentally friendly hotel and ask our guests to contact our front desk or housekeeping if they would like a complete room cleaning every day. Otherwise it is done every 4th day unless a guest requests otherwise.

5

beautiful suite, clean and friendly

Everyone

Overall the stay was excellent. The staff were very friendly and helpful. The suite was spacious, clean and updated. The kitchen had basic amenities for cooking. If your major point if interest is in and around Canmore the location is very convenient. If going back and forth between Banff or farther then a car would be recommended.

By , from Pittsburgh, PA on Apr 5, 2017

4

right in town. lovely location.

Everyone

All very nice. Restaurant excellent! However, they did charge my credit card for incidentals which I had none. Had to go through my bank to get dispute resolved and taken off my card.

By on Sep 15, 2016

4

awesome family get-together

Families

I booked this hotel so our family could be together to celebrate a member's birthday. The suites are fantastic and worth staying in. Bit of a labyrinth getting to our rooms as this hotel as a lot of hallways. Pool set is nice except cold water pools are COLD. Child's pool was colder than expected but our toddler had fun. Their breakfast was not good--powdered eggs were used to make the scrambled eggs in their restaurant--yuck! But the bacon and sausages were good! Last note: extremely friendly staff make you feel very welcome. Definitely a place to return to.

By on Nov 21, 2015

5

hidden gem

Couples

When booking online I was told that check in was at 4pm but my fiancé and I tried our luck at noon. We were greeted with smiles (and lovely accents). When permitted to check in early, our room was upgraded from the basic to a suite, complimentary! I have never seen such a gorgeous room and view. We decided to cancel our plans for the day and just enjoy the room with the warmth of our heated fireplace and cozy interior design. We did leave a little after to grab some steaks to throw on the BBQ that came with the room! I would recommend this hotel to everyone and anyone, great for couples, friends and families. Also we adored the indoor/outdoor jacuzzi!! We will be coming back! But this time more than one night!

By on May 19, 2014

2

it was not a great hotel

Families

I'll talk first about the service, my room's air condition was not working I called the reception to find out a soltiuon and there response was not fast, the maintance came when they came and check the problem and they told me we can not fix the problem and there is no other room is available that you can stay in. They charged me more than the agreement. It is location close to the main highway ;therefore , you can hear all the noise that comes from the cars. There fitness center is very small ; smaller than an average hotel room and it does not have the necessary working out machines

By on Jun 14, 2013

4

nice place but surprise costs

Couples

All was well until checkout. A $20 "resort fee" was added to our bill, not listed on their web site. Overall with fees and taxes it changed a quoted price of $290 to $355. The pool was nice and location near Banff was a plus.

By on Sep 16, 2012

Grande Rockies Resort - Bellstar Hotels & Resorts

901 Mountain St, Canmore, AB T1W0C9
url importing https://www.orbitz.com/Canmore-Hotels-Grande-Rockies-Resort---Bellstar-Hotels-&-Resorts.h3197694-p2.Hotel-Reviews