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Recent guest reviews

Nice view. No shower room for the pool. Really tight parking space.

Nice location and good price/quality ratio

Roomed was not cleaned well or vacuumed at all during our stay. Wet towels where left and only some replaced. Beds where full not queen. Pillows where terrible. No breakfast available over Christmas days. We liked the pool and hot tub.

I booked through Orbitz and did not see the one line that stated my room would be located in a separate building. Regardless, I would have still booked the room because the pictures provided online were gorgeous and the idea of being away from everyone sounds like it’d be a little quieter anyway. This is NOT the case. The building separate from the main building the hotel calls the “annex” building. This building, as I have told the hotel, is basically a step down from any motel 6. My wife and I checked in around 4, but quickly went hiking and had a late dinner. We returned to the room around midnight and that’s when we really realized how poor of conditions the Annex building is. The carpet was all stained, the doorknob to the balcony was broken off, the lock on the bathroom didn’t work, the sink was cracked, no sheets were on the mattress and the comforter was covered in dog hair (we didn’t bring a dog), the smell was an unbearable musty smell, the list goes on. So here is the REAL problem with this hotel, I don’t expect a perfect hotel room, but I quickly read through the reviews to this place after the fact (that is my fault) and their are dozens of poor reviews ALL in regard to the Annex building. Furthermore, no picture on their website or any hotel site shows pictures of how poor the conditions are in that building. In fact, no pictures are even of any part of this building. It is a blatant misrepresentation of the product they are providing for their customers.

901 Mountain St Canmore AB

Hotel highlights

  • Free in-room wired internet
  • Free parking
  • Onsite dining
  • Indoor pool

Grande Rockies Resort - Bellstar Hotels & Resorts places you within a short walk of Canmore Museum and Geoscience Centre and within a mile (2 km) of Yamnuska Mountain Adventures. This 4-star hotel has 100 rooms and welcomes guests with a restaurant, an indoor pool, and free self parking.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Start each morning with full breakfast, available for a fee from 7:30 AM to 11:30 AM.


Rooms

Guests can expect free wired internet and 42-inch LCD TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with down comforters ensure a restful night. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.


Property features

Grande Rockies Resort - Bellstar Hotels & Resorts features an indoor pool, a children's pool, and a gym. There's free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Other amenities at this family-friendly hotel include a spa tub, a 24-hour business center, and a banquet hall.

Room options

Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Mountain View One Bedroom King Suite

1 King Bed | Sleeps 3

Guest Room, 2 Double Beds (not in main lodge)

2 Queen Beds | Sleeps 4

Guest Room, 1 King Bed (not in main lodge)

1 King Bed | Sleeps 2

Guest reviews for Grande Rockies Resort - Bellstar Hotels & Resorts

Everyone (3) Couples (1) Family (2)
3
Family with small children

Nice view. No shower room for the pool. Really tight parking space.

By on Nov 20, 2023

Review comment responded on Dec 20, 2023

Hello Catherine, We appreciate your feedback and you have our sincere apologies if your experience with us was not the stellar experience we aim for. I have shared your comments with the team and will be following up accordingly. Should you choose to book with us again, we would welcome the opportunity to provide you with a truly great experience.Kind Regards,IvyDual Property Guest Services Supervisor

1
Everyone

By on Jul 7, 2023

Review comment responded on Jul 27, 2023

Hello Vasudevan,Thank you for taking time to give us a review on your recent stay. I was disappointed to read that we did not meet your expectations on this recent visit. Your rating have helped initiate options for guest and see our shortcomings. Feel free to let us know how we can improve our services and hope we can make your stay as perfect as possible.Kind Regards,IvyGuest Services Supervisor

4
Everyone

By on Jul 1, 2023

Review comment responded on Jul 21, 2023

Hello Jonathan,Thank you for providing us 4 star rating regarding your recent stay with us, hope we can make it as perfect as possible next time you decided to come back in the property. Have an amazing year ahead!Kind Regards,IvyGuest Services Supervisor

5
Partner Couples

Nice location and good price/quality ratio

By on May 10, 2022

Review comment responded on May 17, 2022

Hi Isabelle, Thank you for sharing your recent stay with us here at Grande Rockies Resort, we were happy to have you here with us and we hope to see you back again soon! Sincerely, Sean Guest service supervisor

1
Family

Roomed was not cleaned well or vacuumed at all during our stay. Wet towels where left and only some replaced. Beds where full not queen. Pillows where terrible. No breakfast available over Christmas days. We liked the pool and hot tub.

By on Dec 29, 2019

Review comment responded on Dec 31, 2019

Dear Traveler, Thank you for staying with us and taking the time to provided us with your feedback. I am so sorry for this bad experience. We take our guest satisfaction very seriously very seriously and unfortunately we did not live up to yours or our own standards. The restaurant onsite is a family run business that is completely separate from the resort. Unfortunately we do not have any control over when they are open, I apologize if this caused any inconveniences for you.

1
Family

I booked through Orbitz and did not see the one line that stated my room would be located in a separate building. Regardless, I would have still booked the room because the pictures provided online were gorgeous and the idea of being away from everyone sounds like it’d be a little quieter anyway. This is NOT the case. The building separate from the main building the hotel calls the “annex” building. This building, as I have told the hotel, is basically a step down from any motel 6. My wife and I checked in around 4, but quickly went hiking and had a late dinner. We returned to the room around midnight and that’s when we really realized how poor of conditions the Annex building is. The carpet was all stained, the doorknob to the balcony was broken off, the lock on the bathroom didn’t work, the sink was cracked, no sheets were on the mattress and the comforter was covered in dog hair (we didn’t bring a dog), the smell was an unbearable musty smell, the list goes on. So here is the REAL problem with this hotel, I don’t expect a perfect hotel room, but I quickly read through the reviews to this place after the fact (that is my fault) and their are dozens of poor reviews ALL in regard to the Annex building. Furthermore, no picture on their website or any hotel site shows pictures of how poor the conditions are in that building. In fact, no pictures are even of any part of this building. It is a blatant misrepresentation of the product they are providing for their customers.

By on Jul 13, 2019

Review comment responded on Aug 4, 2019

Dear Traveler, It is indeed noted on Expedia, as well as Orbitz that the room type you booked was located separate from the main building. I am incredibly sorry that you felt mislead by the photos, please note that we are updating them in the near future. I apologize for all of the issues you experienced during your time with us, as well we are under new management and have addressed the majority of your concerns. I always recommend to guests' to speak to the hotel directly before booking as we can answer any and all questions and ensure you know exactly what you are getting. Thank you for staying with us and providing us with your feedback.

1
Everyone

By on Jun 18, 2019

Grande Rockies Resort - Bellstar Hotels & Resorts

901 Mountain St, Canmore, AB T1W0C9
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