Cancun Vacation Packages

Great beach. Rooms outdated and not great. Very noisy at night. Limited dining options unless you want to pay more and stay at Grand.

very laid back, relaxed attitude by staff

The food was good, the people in the hotel were very friendly, dinner was great and the show was very entertaining and it was fun to watch it….

The resort was clean, pleasing, and plenty of space. The food however left something to be desired. I feel that quality was sacrificed for quantity. Even the "nicer" dining areas were somewhat of a disappointment. The Flame was a total disappointment. The grilled chicken wasn't grilled and was very dry. The Strip steak wasn't what a Strip steak should be and was mostly fat and gristle. The food at the grills at the pool and the party were fantastic. The staff was great.

The property is beautiful. They seem to pay A lot of attention to small details with flowers and plants carefully placed throughout the property. The property is also very quiet. I am not sure if they just didn't have a lot of guests or if most guests chose to leave the property during the day. The drinks were also top notch. The cleaning staff was very friendly and Francesca our cleaning lady was very friendly and did a great job. Other than that the staff was not extremely friendly. They did a good job but it seemed like they really didn't care to be there. The Italian restaurant at Royal Cancun was great. We went twice, but the options were somewhat limited. The buffet and other food tasted mostly bland. The exception was some of the fruit(Mango, pineapple, Honey dew melon, grapes). We did get room service twice and the food actually tasted a little better that way. It was nice to be able to go to Royal Sands and enjoy some of the shows and food(although most of the food at Sands was pretty bland as well). We did finally get some enthusiastic service from Ricardo at Bistro. He was extremely helpful and friendly and it made a huge difference. The weather was not great so we never got to use the Kayaks, which was amazing extremely disappointong. Even on days when the water looked like glass. Scheduling around transportation and when restaurants were open was not very clear . Transportation was not available on Saturday which was a surprise not listed anywhere