Cancun Vacation Packages

Room service phone did not work, TVs are outdated and bathroom was clogged Other than that it was okay Loved that it’s very well located

This property is not equipped to handle the amount of people staying here. Peope are running to the pool and beach at 7 a.m. to get lounge chairs bc there are not enough on the property. The dining facilities are not large enough. My party was turned away a few times bc the various reataurants were full or at capacity (only one restaurant takes a reservation which is a scramble to get at 8 a.m. each morning).The room was outdated and needs renovating and new decor. It was hard to get anyone to help with anything. Once, I did connect with someone he/she was nice, polite, and helpful. The hotel is understaffed and needs more lounge chairs and umbrellas.

Clean property, good water pressure , nice views , great food options , would like the pool to be open much later , I think 6 pm is too early

kids area was down or close by 8 pm elevators were down not working

Great location, close to restaurants and grocery store. Clean property and friendly staff. Food at the restaurant was good. Actual property not nearly as nice as the photos, very dated.