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Suites Los Arcos

2.5 out of 5.0

Recent guest reviews

Wonderful hotel, close to everything, very clean and spacious. Lovely bathroom with a hot shower..but the bed. The bed was honestly so uncomfortable we were never able to be truly rested. It was like sleeping on plywood. I've stayed other places in Isla that weren't as bad as this. If you can fit it in your suit case - bring a mattress topper. Also, the wifi barely worked for the 4 days we were there. If you can live without wifi and a comfortable bed - this is your place. Lastly, the music is loud. We were on the Hidalgo side (by choice). We found it to be nice to simply open the sliding door and be able to listen to the music however, if you are a light sleeper or have small children, this would not be a good idea.

If you can get a BACK ROOM for under 45, I'd say yes....If not, STAY AWAY. Great water pressure, Terrible shower heads, lumpy beds & front rooms are The Noisiest on the ISLAND! You can do better than this. Oh, watch out for the on site Price Increase!!

This hotel is in the perfect location. Right in the middle of all the action and only three blocks from the beach. Room was clean, super hot showers, and cold AC. This is a no-frills hotel so you have to bring your own beach towels and the only time you see any employee is when they come to clean your room daily. Which they do a great job of. Only complaint I would have is the bed is a little hard. Will definitely return.

My boyfriend and I stayed at Los Arcos Suites to celebrate his birthday. I have stayed on Isla before and was closer to Playa Norte, but this room was way better to me. It's located near everything so you can walk around for food and shopping. We also liked that it was very clean and had amenities if you wanted to prepare your own meals. El Patio, which is a restaurant sits right across from the hotel, so late nights we would step out on the balcony with a drink and listen to the live music going on. Staff were friendly and the cleaning lady was the best!! Always remember to tip these women who work so hard to support their families. We will definitely be back again.

We are staying here now and absolutely love this place. It's located on Hildago (the walking street) and right in the heart of the action. Our room is very big and clean. Updated and very comfortable. Great air con and comfy bed. We love the balcony because we can listen to music from the bar across the way (it's loud so bring ear plugs and you will be alright), people watch, sip drinks and eat breakfast. The room is equipped with a fridge, microwave and some dishes. The staff are all very nice and accommodating. Just an all around great experience.

Awesome place in the heart of isla mujeres! The room is very comfortable and very clean. The location is perfect! We just had to walk 5 min to the beach (Norte) - one of my favorite beaches ! It's beautiful. Heidy (the receptionist) was very helpful! She gave us good tips to discover the island. We rented a golf car and had a blast! Suites los arcos is an excellent value for price! I highly recommend it !

First time staying here, its a no frills place, but we don't need frills, just a great location is all and this place has it... I would definately stay there again, its across the street from my favorite bar!!!

Biggest selling point was the location: right on Avenue Hidalgo, where many restaurants, bars and shops are clustered. Rooms come with balconies; be sure to request a room "al frente" if you enjoy people-watching (I was in room #6). This may not be ideal if you want to sleep before midnight, given the loud music and crowds. A lot of shops and restaurants close up by 12 a.m. Another selling point: mini-fridge and coffee maker in the room. There's free wifi, air conditioning and cable TV. The hot water tap did not work in my bathroom sink but the shower had strong water pressure (think pressure washer!) and good temperature control. The reservation ended up costing me about $196 CDN for two nights. The woman at the front desk said she'd prefer that I paid in cash to avoid debit/credit processing fees. Other than some kind of brown stain I found on one of the pillowcases, the room was pretty clean. However, the pilows were really flat; I had to stack two of them to feel comfortable. There is no safety lock box in the room. The deadbolt on the door didn't always work. Finally, there seemed to be no staff present in the afternoon, which a.) made getting help next to impossible during that time of day, and b.) raised questions for me about security. The staff spoke only Spanish, so brush up on your language skills or use a translator if you are not proficient!

I was very happy w/ the location. The rooms were clean and the air conditioning worked very well. We had a humid week on the Island. There was a good amount of shelves for folded clothes. I was a bit disappointed that I couldn't hang anything up as they had no hangers in the closet. And they wanted to clean the rooms way too early in the morning. I was starting to feel rushed so I just told them no housekeeping on several days and just got some extra towels and toilet paper. The staff was friendly even with the communication gap. It's not fancy but so close to the beach (Ixchel location) and all the fun the Hidalgo street. My balcony was not overlooking Hidalgo so night noise (besides kitty cats and doggies) was not an issue.

This small hotel worked well for us as we were able to spend two full days on Isla Mujeres before returning to our hotel in Cancun. It was basically a place to clean up, sleep and leave our belongings while we explored the island. It was clean, the beds were comfortable and the airconditioning worked. We accidentally left some items behind in the room safe and these items were kept for us until we returned to pick them up two days later.

Miguel Hidalgo 58, Centro Isla Mujeres QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • 24-hour front desk

Suites Los Arcos places you next to Parador Fotográfico and within a 10-minute walk of Norte Beach. This 45-room hotel has in-room conveniences like balconies, refrigerators, and microwaves. It's in central Isla Mujeres and also close to Secreto Beach and Crayola House.


The 45 rooms are air-conditioned and have an array of amenities, including balconies, microwaves, and refrigerators. Guests can expect to find free WiFi and TVs with cable channels. Coffee makers, ceiling fans, and safes are also available.

Property features

Guests of Suites Los Arcos enjoy features like free WiFi in public areas. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations.

Room options

Studio, 2 Double Beds

Full 2 | Sleeps 4

Studio, 1 Queen Bed

Queen 1 | Sleeps 2

Studio, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

82.0% of guests recommend this hotel

Total of 72 reviews