Ixchel Beach Hotel

Great hotel and location, perfect if you want to get away from the party scene down the beach

I always stayed in Cancun when visiting, but I was single. Now I have a family and wanted to be away from the partying and nightlife. Ran into this hotel online and saw it was in Isla Mujeres and took a chance. Best thing that I could've of done! Room was sensacional and the beach was beautiful. They offer exclusive lawn chairs and umbrellas to relax at the beach. You have staff waiting on you while you enjoy the Mexican sun. We had a crazy flight that came in at 5:30 am and check in wasn't until 3:00pm. Dilema...not for the hospitality of the hotel! Front desk quickly found us a temporary single "on the house" while our room was ready. They also featured cold lavender towels to help with the long trip and humidity. We also opted out of the all inclusive because our daughter is vegan....2 to 5 star restaurants are withwalking distance from the hotel that feature options for everyone! I could go on and on, but we will defintaley plan our trip around this hotel again.

When booking this hotel it stated we had a partial ocean view, I expected to have to look out a window with a small view of the ocean between buildings, But! it was a great view, especially since it was only on 3rd floor, I don't think this hotel has any rooms without good views, I definitely wouldn't call room 301 a partial ocean view; But everything went great, rooms were clean, cleaning staff very accommodating and nice, front desk attendants very nice and helpful, the beach was great, attendants at beach were great for getting chairs, umbrella, and drinks. Unbelievable clean beach, apparently why all the boats from cancun bring groups of people to swim at this beach. Our only problem here was that the temperature was about 200 I think, well maybe closer to 100, think we will come back at a different time of year next time.

Good service, walking distance to everything you need. Dining was good at the property. Plenty of beach chairs.

The food is very good. The maid does a very good job cleaning and the whole hotel is very clean. Wonderful beach access.

This is the second time my sister and I have stayed at Ixchel. We love having our separate bedrooms and the shared living and kitchen space. The two bedrooms would be perfect for small families! Staff is great and you can't beat the location!

This is a very comfortable hotel with courteous staff. They are adjacent to the most beautiful beach and close to town. If staying here watching a golf cart is a must to enjoy the full extent of the island

friendly staff and close to restaurants and shopping

We were very pleased and actually a bit suprised at how nice the hotel was. Our room had an amazing view and was very clean and comfortable! The staff was amazing and accommodating! Mauricio helped us plan all of put excursions which really made our trip easy and stress free. Our beach waitor David was so nice and helpful we made sure he was our waitor every time we went to the beach. My only complaint about pur entire stay would be the fact that the beach is public and was very crouded. We had people pitching tents right in front of us which took away from our view and relaxation.

I had a lovely standard room facing the beach. #302 in the east tower. Everything in my room worked. No problems with noise . I was so pleased with every aspect of the hotel. The staff was so accommodating, helpful, friendly, informed, proficient, knowledgeable. They assisted me with a couple airline problems. I was so grateful for that. The receptionist Mariana said "You do not worry about this, I will worry about this and fix it" And she did!!!! There are 2 clean pools that have a ledge for lounge chairs. The beach is a few steps from the pool. Incredible, clean, no sea weed , soft white sand all the way to the waters edge, it takes just a few seconds to put your feet in the ocean. Best beach you will find on the island. No kidding. The staff gives you a big beach towel and gets you a chair and umbrella where ever you want it set up. Drinks and food from the beach bar are top quality at good prices. Beach service is quick and friendly. I especially loved the waiters Enrique, Angel, Santiago, Charley. The reception staff Fabiola, Mariana, Francesco went out of their way to make me happy . The housekeeping staff is curtious and well trained. The landscaping is pretty with well maintained cacti, palms and flowers. There are elevators which is a big plus. There are laundry facilities, I took only a carry on and washed clothes mid week. The hotel is only 1 block from all the wonderful restaurants and shops on the main st.

The location on the north beach was great! Wonderful view. Great staff.

This was our easy part of the trip, we wanted to be close to the beach. The beds were a little uncomfortable but not impossible to sleep on. The staff was all wonderful and very nice except the front desk clerk (young man on days) that made us feel very unwelcome but other than him we loved everyone that worked there.

Hotel was great, located directly next to Playa norte. Rent a golf cart next door and explore the whole island. Extremely close to all the action on Hidalgo street.

Except for the inability to get the hotel to repair a shower hot water problem, no balcony and a view of some construction next door instead of the beach we really enjoyed our stay. The location to North Beach and downtown main street was excellent. Would highly recommend

This became one of my favorite hotel.I loved the location.Best beach I've ever been!

Value, great and close to everything! Best beach. Water is like a clear bath tub- super safe. Town was calm and we were never worried about a thing. Jamal restaurant isn't great, but Mayan is in the beach and close- eat there.

My husband and I had a great stay at the Ixchel for our anniversary. The location was amazing- Playa Norte right out back and all of the restaurants and shopping right out front. You can walk to almost everything including to and from the ferry port. The service at the beach was excellent- no need to look for an open chair just tell the beach attendents that you need chairs and an umbrella and they set it right up for you and bring you food and drinks from the restaurant. The rooms were nice- a bit humid but overall clean and comfortable. All things considered this hotel can not be beat as far as location, price, and service. I would definitely return.

This was our second visit to Ixchel, and once again enjoyed our visit. Staff is excellent and willing to respond to any request. Room was clean, and location right on beach is perfect!

We have stayed here a few times on our visits to Cancun and Isla. Location is ideal if you like the beach. Lots of great places for foodies. Probably cheaper rooms nearby, but we have been so pleased over the years, I would never stay anywhere else.