Friendly staff always going the extra mile for your comfort, clean, delicious food, everything was amazing. They will do the most to accommodate any request you may have. Will most definitely Visit again.
I liked the friendly staff, clean facility, wonderful food! Santiago was particularly helpful and very friendly. A few things i did not like were the insects at the outdoor dining. This is hard to control I am sure. Staff offered insect repellent which was a nice thought. Also, towel availability by the beach would have been more convenient rather than the single towel station by the pool
Property was beautiful. All inclusive resorts are the way to go when visiting a location for the first time.
First of all, I’d like to say our stay at The Palace Isla Mujeres was enjoyable. The food was delicious, especially the ceviche, poke, and wood fired pizza. Dinners at Azul were hit or miss, but for the most part, very good. I appreciated the staff taking care when addressing dietary restrictions. We enjoyed eating in town on numerous occasion for dinner, but breakfast and lunch at the resort were always fantastic. The variety of items each morning exceeded my expectations and I was pleasantly surprised to try new foods each day. The check in, restaurant, and housekeeping staff were very friendly, and our room was clean upon arrival, and kept that way during our entire stay. We loved Andy in the restaurant and found his positive attitude and smile to be infectious. The cons were the lack of resort transportation upon arrival and at departure, the amount of bug bites I got on the beach at the resort, and the inability of the staff to uphold the dress code in the main restaurant. I was shocked the first night when a couple entered the “collared shirt required” Azul wearing t-shirts and shorts. After that, we saw many others in jeans, cut off shorts, tank tops, etc. If you say there is a dress code, it should be enforced for EVERYONE. Or, dismiss the dress code so everyone can dress in casual clothing. I felt our group of ten was overdressed after seeing the other guests. All in all, a wonderful trip, but for the extra $$, we’ll try somewhere new next trip.
Great detail to attention. Smaller resort so I felt like we were well taken care of.
Small community type feel...quiet.....awesome food and great service. Its not on the north end, but that was totally ok with us...we preferred the quietness.
Alejandro, Fermin, Juan, Pedro and natividad went out of their way to give us excellent service at every chance they had. They were friendly funny and fast and they made our stay really relaxing. I loved the hammocks on the beach, the food was excellent. The room service was fast. The rooms were cleaned beautifully filled with chocolates and stocked with alcohol daily. The beach and pool were warm. The activities were just enough to be able to relax but still have fun. Yoga on the palapa was peaceful and a great way to start the day. Paddle boarding was fun. I’d recommend for a relaxing stay.
Staff was exceptionally friendly and would joke around. Always plenty of pool or beach chairs. Beach was nice but recommend wearing water shoes In water...bottom was rocky or had some vegetation
Staff is the BEST! They are very accommodating and friendly.
We went for our honeymoon and the attention to detail was beyond expectations. The staff was very attentive and the resort is just calm, beautiful and relaxing. The food was great and the views from hotel were beautiful. This resort truly made our honeymoon special. It was truly a wonderful experience.
The resort and rooms are stunning! Staff is always friendly, welcoming, and attentive. The food and drinks are all phenomenal, and there is always something to do! We went for our honeymoon and are already planning our trip back!!!
We were all about relaxing at this beautiful hotel and beach. We were met by a lovely receptionist and given the most wonderfully, refreshing, green drink. Unfortunately, we were immediately brought over to a salesperson and “told” how we could spend our 1500 bonus points. Nothing that didn’t require we pay 16% tax on and nothing we were interested in - there were so many options that excluded our resort! We were just so tired from traveling that we had no just keep saying no and try to get to our room. The room was wonderful! We had a view of the pool and a slice of the beach - they both looked great from our balcony. The beach was disappointing in that it was small and had soooooo much seaweed on and in the water. It looked nothing like the beaches near Cancun. We ended up taking a taxi to the Playa Norte and were in love. The beach was PicturePerfect- if we could just move the hotel to this area! The food at the resort was good - presentation was lovely, but after a few days the choices were wearing thin. We have stayed at other all inclusives and they have a variety of restaurants to choose from in addition to the main restaurant. Jonathan and Boris did their best to entertain us pool side - both guys were energetic and easy to be around. This was the slow season - just before the holidays - and they struggled to get enough people involved in the games. They were troopers and did their best with what they had to work with!! Rest your head here, go out & explore.
Had a very relaxing week here. Very nice, small clean resort. Staff is very friendly and very attentive. Rooms are nice. Spa is wonderful. Food is not wonderful but just not a lot of choices. Food at the pool grill is good but the restaurant is not very good. But that being said, we will definitely go back because we enjoyed everything else about the resort.
Staff was over top excellent, which food selection for dinner had more variety. Our romantic dinner was excellent and wish that type of dinner was offered more in restaurant.
The resort itself is very quiet and relaxing. We used "resort credits" for scuba diving, a very nice 50 min couples massage, and couples romantic dinner on the beach. The bed was very comfortable and we had a jetted tub with a grab view of the ocean. On the down side, the staff very rarely got our orders right. One night we ordered room service and they forgot silverware. The food was awful, all the food pairings were bizarre. Salmon spread on a blueberry bagel :( I love dessert, and there was literally NOTHING on the menu that looked good at all and we tried several over the week we were there. The only thing that was even slightly good was the cheeseburger on the room service menu Another pet peeve, the shampoo,lotion, conditioner was never replenished. We got one set. I had to request extra on day 3 and then still didn't get any till day 4
Property was very much as previous reviewers had described. Very small, intimate and quiet resort. If you are looking for a relaxing get away from the mega resorts then this is it. Room was very comfortable and housekeeping did an excellent job. Very nice pool area that was never overpopulated, you get pretty much get a lounge anywhere you wanted. As previous reviewers mentioned you get used to seeing the same people every day as it is a very small resort so we were able to get to know some really cool people. Only downside is that there is only 1 restaurant but we were always able to get something we liked. if we didn't like the menu that meal the staff we very accomodating to prepare something on request. All in all a surprisingly great experience.
Our hotel stay was PERFECT for our honeymoon. Everything was just PERFECT. the staff service amenities and everything else was just great. It was a perfect week stay here at this hotel. Will DEFINITELY stay here again.
The resort was fantastic! Quiet (no kids) Pool and beach were nice, although beach area was kind of grassy and small. You have to tour the island either by foot or taxi. Punta Sur views are incredible. Our room (220) was wonderful,clean and very comfortable, with fridge, and free liquor. We did have to ask for bottled water every day, but the front desk staff was very helpful and friendly. I would definitely recommend this hotel and island for a quiet, beautiful getaway!
Great staff, real good food. Great trip. Excursions, spa and extras included
From the time we got to the isla to the time we left, the staff bent over backwards to take care of you. Would not hesitate to go vack
Isla Mujeres Palace Couples Only All Inclusive Resort places you next to Garrafon Natural Reef Park and within 2 miles (3 km) of other popular attractions like Dolphin Discovery. This 62-room, 4-star property welcomes business and leisure travelers with a marina, a full-service spa, and 2 restaurants.
Free full breakfast is included with your stay and awaits you each morning from 6:30 AM to 11:30 AM. Enjoy dining at one of 2 onsite restaurants including Azul Restaurant, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
All 62 rooms feature free minibar items, balconies, and iPod docks. Guests can expect free WiFi and 47-inch Smart TVs with satellite channels. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Other standard amenities include coffee makers, free long-distance calls, and free local calls.
Guests of Isla Mujeres Palace Couples Only All Inclusive Resort have access to a marina, a full-service spa, and an outdoor pool. Free valet and self parking are available, and there's also an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this adults-only property include a 24-hour fitness center, a rooftop terrace, and free WiFi in public areas.
Friendly staff always going the extra mile for your comfort, clean, delicious food, everything was amazing. They will do the most to accommodate any request you may have. Will most definitely Visit again.
I liked the friendly staff, clean facility, wonderful food! Santiago was particularly helpful and very friendly. A few things i did not like were the insects at the outdoor dining. This is hard to control I am sure. Staff offered insect repellent which was a nice thought. Also, towel availability by the beach would have been more convenient rather than the single towel station by the pool
It is with great pleasure we have received your wonderful comments. Thank you so much for choosing us and most importantly, for taking the time to share your wonderful feedback, we sincerely appreciate it. We are delighted to know it has been up to your expectations. Rest assured that all of our team members will receive recognition for their efforts and commitment. We look forward to continuing to host you in the future and always accomplish your total satisfaction.
Property was beautiful. All inclusive resorts are the way to go when visiting a location for the first time.
Thank you so much for your positive feedback, it is always a pleasure to host you, please come back again soon, we remain at your service. Cordially,
First of all, I’d like to say our stay at The Palace Isla Mujeres was enjoyable. The food was delicious, especially the ceviche, poke, and wood fired pizza. Dinners at Azul were hit or miss, but for the most part, very good. I appreciated the staff taking care when addressing dietary restrictions. We enjoyed eating in town on numerous occasion for dinner, but breakfast and lunch at the resort were always fantastic. The variety of items each morning exceeded my expectations and I was pleasantly surprised to try new foods each day. The check in, restaurant, and housekeeping staff were very friendly, and our room was clean upon arrival, and kept that way during our entire stay. We loved Andy in the restaurant and found his positive attitude and smile to be infectious. The cons were the lack of resort transportation upon arrival and at departure, the amount of bug bites I got on the beach at the resort, and the inability of the staff to uphold the dress code in the main restaurant. I was shocked the first night when a couple entered the “collared shirt required” Azul wearing t-shirts and shorts. After that, we saw many others in jeans, cut off shorts, tank tops, etc. If you say there is a dress code, it should be enforced for EVERYONE. Or, dismiss the dress code so everyone can dress in casual clothing. I felt our group of ten was overdressed after seeing the other guests. All in all, a wonderful trip, but for the extra $$, we’ll try somewhere new next trip.
Thank you so much for sharing your detail comments and as well as recognizing the staff who stand out during your holiday making you feel at home at all times. Rest assured that all of our team will receive recognition for their efforts and commitment. In Isla Mujeres Palace by loving what we do is how we always exceed our guest's expectations. We truly appreciate your kind words and we cannot wait to welcome you back once more.
Great detail to attention. Smaller resort so I felt like we were well taken care of.
Dear Guest, We appreciate the time you took to share your very kind comments, regarding your most recent stay at our beautiful resort. Thank you for highlighting the qualities that made of your experience a truly pleasant moment, such as our wonderful facilities and personalized service. Hopefully, this won't be the last time we have the opportunity to welcome you to Isla Mujeres Palace. We will be eagerly awaiting your return visit. Warmest regards.
Small community type feel...quiet.....awesome food and great service. Its not on the north end, but that was totally ok with us...we preferred the quietness.
We are delighted to read that your recent stay with us has completely fulfilled each and every one of your expectations. Nothing makes us happier than to read we were able to provide our guests with a pleasant vacation. Hoping this is not the last time you allow us to host your vacation, we will be waiting for you in this your home away from home.
Alejandro, Fermin, Juan, Pedro and natividad went out of their way to give us excellent service at every chance they had. They were friendly funny and fast and they made our stay really relaxing. I loved the hammocks on the beach, the food was excellent. The room service was fast. The rooms were cleaned beautifully filled with chocolates and stocked with alcohol daily. The beach and pool were warm. The activities were just enough to be able to relax but still have fun. Yoga on the palapa was peaceful and a great way to start the day. Paddle boarding was fun. I’d recommend for a relaxing stay.
Thank you so much for your kind words, all our staff is always committed to delivering the best service, they are a true asset to our Resort. We all look forward to the opportunity of hosting you once more and pamper you with our service!
Staff was exceptionally friendly and would joke around. Always plenty of pool or beach chairs. Beach was nice but recommend wearing water shoes In water...bottom was rocky or had some vegetation
Thank you very much for taking the time to fill out the survey and sharing with us your comments about your recent stay at Isla Mujeres Palace, your straight forward observations are greatly appreciated, as feedback is of extreme importance to Palace Resorts.
Staff is the BEST! They are very accommodating and friendly.
Thank you very much for taking the time to fill out the survey and sharing with us your comments about your recent stay at Isla Mujeres Palace, your straight forward observations are greatly appreciated, as feedback is of extreme importance to Palace Resorts.
We went for our honeymoon and the attention to detail was beyond expectations. The staff was very attentive and the resort is just calm, beautiful and relaxing. The food was great and the views from hotel were beautiful. This resort truly made our honeymoon special. It was truly a wonderful experience.
Dear Guest, Thank you so much for your kind words,all our staff is always committed to deliver the best service. we all look forward to the opportunity of hosting you once more!
Dear Carlos, Thank you so much for your kind words, we are thrilled to read that you had an excellent and memorable getaway with us. All of us look forward to the opportunity of hosting you once more!