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Hotel Isla Zamna

3.0 star property

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Photo gallery for Hotel Isla Zamna

A balcony with two wicker chairs and a small table, red walls, and a view of a mountain.
A modern interior with red walls, two wicker chairs, a small round table, and a green mat.
A modern interior with a glass railing, a large abstract painting, and a staircase leading to another room.
A modern interior with a staircase, a white sofa, and a glass coffee table.
A bedroom with a bed, a ceiling fan, a TV, and a balcony with a red chair.

Reviews

6.4 out of 10

Popular amenities

  • Free WiFi
  • Air conditioning
  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Av Francisco I Madero manzana 4 lote 10, Isla Mujeres, QROO, 77400
  • Place, Miguel Hidalgo
    ‪1 min walk‬
  • Place, Isla Mujeres Cemetery
    ‪5 min walk‬
  • Place, North Beach
    ‪5 min walk‬

Room options

View all photos for Standard Double Room, 1 King Bed, Balcony, City View

A bedroom with a bed, a ceiling fan, a TV, and a balcony with a red chair.

Standard Double Room, 1 King Bed, Balcony, City View

  • City view
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, 1 Queen Bed

A neatly made bed with a patterned bedspread, a ceiling fan, framed star decorations, a television, and a window with blinds.

Standard Double Room, 1 Queen Bed

  • 151 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Quadruple Room, 2 Double Beds

A hotel room with two beds, a beige wall, and four colorful paintings.

Standard Quadruple Room, 2 Double Beds

  • 151 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Double Room, 1 Queen Bed with Balcony

A bedroom with a bed, a ceiling fan, a TV, and a balcony with a red chair.

Standard Double Room, 1 Queen Bed with Balcony

  • 151 sq ft
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

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About the neighborhood

Isla Mujeres

Located in Centro - Supmza 001, Hotel Isla Zamna is within a 5-minute walk of Isla Mujeres Ferry Terminal and within 15 minutes of other popular attractions like North Beach. This 15-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and concierge services.

What's nearby

  • Miguel Hidalgo - 1 min walk - 0.0 miles
  • beach near Centro - 3 min walk - 0.2 miles
  • Isla Mujeres Cemetery - 5 min walk - 0.3 miles
  • North Beach - 5 min walk - 0.3 miles
  • Faro de Punta Norte - 6 min walk - 0.4 miles

Restaurants

  • ‪Luna Grill - ‬2 min walk
  • ‪El Patio - ‬2 min walk
  • ‪Sonny's Pizza - ‬2 min walk
  • ‪Mamma Rosa - ‬2 min walk
  • ‪Cockteleria Picus - ‬2 min walk

About this property

Hotel Isla Zamna

Guests of Hotel Isla Zamna enjoy free WiFi in public areas, refrigerator in a common area, and a terrace. For transportation, you can make use of an airport shuttle (available 24 hours) for MXN 1450.00 per person roundtrip, as well as an area shuttle. The 24-hour front desk has staff standing by to help with concierge services and securing valuables.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Ceiling fans, safes, and ironing boards are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge

Family friendly

  • Babysitting (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 1450.00 per person (roundtrip)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Isla Zamna Isla Mujeres
Isla Zamna Isla Mujeres
Isla Zamna
Hotel Isla Zamna Hotel
Hotel Isla Zamna Isla Mujeres
Hotel Isla Zamna Hotel Isla Mujeres

Frequently asked questions

What can I see close to Hotel Isla Zamna?

This hotel is situated in Centro - Supmza 001, just steps from Isla Mujeres Ferry Terminal, and within a 10-minute walk of North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find Miguel Hidalgo and Isla Mujeres Cemetery less than a mile away.

Will I be able to park at Hotel Isla Zamna?

No, there isn't parking at this hotel.

Does Hotel Isla Zamna include a casino at the property?

No, Hotel Isla Zamna doesn't have a casino.

Will I find an indoor pool at Hotel Isla Zamna?

No, there is no indoor pool at this hotel.

Is Hotel Isla Zamna good for couples?

Amenities that appeal to couples at this waterfront hotel include free wired internet as well as a bar/lounge and concierge services.

Does Hotel Isla Zamna have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Isla Zamna have a restaurant that serves breakfast?

No, Hotel Isla Zamna doesn't have a restaurant that serves breakfast.

Will Hotel Isla Zamna allow pets to stay for free?

No, pets aren't allowed at Hotel Isla Zamna.

Does Hotel Isla Zamna have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Isla Zamna?

The closest major airport to Hotel Isla Zamna is Cancun Intl. Airport (CUN), which is about 17.1 mi away.

Can I book a room with a balcony at Hotel Isla Zamna?

Yes, some guestrooms at Hotel Isla Zamna offer a balcony and may feature city views.

Hotel Isla Zamna Reviews

Reviews

6.4
Rating 10 - Excellent. 3 out of 34 reviews
Rating 8 - Good. 10 out of 34 reviews
Rating 6 - Okay. 12 out of 34 reviews
Rating 4 - Poor. 8 out of 34 reviews
Rating 2 - Terrible. 1 out of 34 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

4.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único bueno que tiene es su ubicación, muy céntrico pero aun así no me quedaría ahí de nuevo. De las 3 personas que nos recibieron en el turno de la mañana y de la tarde, solamente la chica chaparrita fue amable y atenta, las otras dos personas pésima actitud de servicio. El baño de nuestro cuarto con suciedad casi por todos lados y suciedad de la persona anterior (peor aún).
Stayed 1 night in Jul 2019
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
El lugar no está mal para ir solo a dormir ***, la ubicación ideal por que todo lo encuentras caminando, el oxxo cruzando la calle, pero la verdad no regresaría, en la habitación había una cucaracha, manchitas en las sábanas, los muebles del baño se ven descuidados, y el ruido es exagerado***, que realmente no duermes. Solo el chico que nos atendió al check in muy amable.
Stayed 1 night in May 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Safe didn't work - no fridge in room - that was the biggest issue - been visiting Isla for 12 years now, this is the first hotel I remember with no fridge. Staff friendly. Great location.....would have been good to
Stayed 2 nights in Feb 2019
Verified review

4/10 Poor

RZ

Liked: Staff & service
Disliked: Cleanliness
The first room was small, television did not work and has roaches. The second room the television did not work.
Stayed 4 nights in Mar 2019
Verified review

6/10 Okay

Holly

Liked: Cleanliness, staff & service
The room was very, very small. Small bedside tables but no electrical outlets nearby for charging phones. Small closet. No table/desk or chair in the room. Large curtained window looking out in to the hallway. Small window on opposite wall that you could not see out of because of how high it was placed. Room was clean. We only stayed 2 nights. Came back after a long day at the beach looking forward to cleaning up before dinner only to find there was no water and no estimated time of repair. I was back on a few hours later when we returned. This is an ok place for a very short stay. Compared to other places we've stayed on Isla at this price this hotel is not a great value fo price.
Stayed 2 nights in Feb 2019
Verified review

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pros: excellent location, 5 minute walk from the ferry terminal, 10 minute walk to Playa Norte. Staff was nice. Wifi worked well. There’s a 24hr taco joint, La Cochi-loka next door. Tacos were amazing! Now, the cons: room was small, towels were run down with holes, no hot water for the shower, room had a mildew odor. Coffee service consisted of instant coffee with powdered creamer. Water kettle didn’t work so I had to microwave the water but then I noticed ants in the water kettle. Photos from hotel website are not accurate to reality. Hotel is more run down than is depicted in the photos.
Stayed 1 night in Feb 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
The room did not have the extra blanket as I requested instead it had a small less than than twin size blanket. The room did not have any toliet paper nor the remote for the A/C which is the only way to turn it on. The toilet first time flushing it over flowed. No hot water. The manager the next morning had a problem with us because we had a friend come up to room. When I addressed the issues with her on the above said she just stared and stated that they do not have any extra blankets and see cannot help that her staff could not find the remote that was to be given at check-in.
Stayed 3 nights in Feb 2019
Verified review

4/10 Poor

Rolf

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Enkelt på Isla Mujeres

Litet enkelt hotell med bra läge. Små rum, vissa utan fönster. Inte den bästa städningen, bra med handdukar dock ingen strandhandduk.
Stayed 3 nights in Feb 2019
Verified review

8/10 Good

Thierry

Liked: Cleanliness, room comfort

Hôtel à potentiel, en transition

Hôtel actuellement en transition, mais avec un très bon potentiel. la terrasse sur le toit n'était plus exploitée, mais excellent plan le jour ou elle le sera à nouveau. Le personnel est serviable et fait de son mieux, mais en cours d'apprentissage. Attention, toutes les chambres n'ont pas une vue sur l'extérieur, mais si on est plongeur, c'est juste un pied à terre. Il n'en faut pas plus. Je reviendrai dans cet hôtel.
Stayed 5 nights in Feb 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Overall the staff are really helpful and nice. There were some issues with the room. My safe didn't work in that it was locked shut from a previous user, and the staff couldn't open it. At times the safe's low battery alarm would chirp, which was distracting, but this wasn't continuous. Again the staff couldn't disable the alarm since it was locked shut. Housekeeping was sub-par. There were pillows without pillowcases and the comforter had visible brown stains. Sometimes I wasn't given new towels even though I put my used ones on the floor after a few uses. I was only given water on the first day. In the end, I had to take a few trips to the front desk to get fresh towels, new water bottles, etc., which was no big deal. On one night a group of boisterous guests returned at 1:30 am. They proceeded to have a loud conversation in the hallway for approx 30 min, which echoed throughout the entire hotel. I would have thought that the staff member at the front desk would have asked them to lower their voices, but this did not happen.
Stayed 4 nights in Feb 2019
Verified review

6/10 Okay

Fiona

Liked: Cleanliness, staff & service
The hotel is located very centrally and close to the ferry terminal, so getting to the beach, shops, restaurants and bars was very easy and convenient. The room was clean but the furniture on the balcony could be replaced as one of the chairs was falling apart. The staff were friendly and welcoming. The negatives were that it is next to a late-night taco shop so at 4-5am the noise emanating from next door by late-night revellers kept me awake. Also, the shower drain was blocked so it flooded the bathroom and the bedroom partly, which wasn't great.
Stayed 1 night in Jan 2019
Verified review

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Buena ubicación, la habitación y en especial el baño tenían un olor a cloacas nauseabundo. La ropa de cama y toallas sucias. La ducha no tiene espacio para el ingreso de una mujer embarazada, y no funciona el agua caliente. Poca empatía por parte de los empleados. Hay mejores opciones por mismo e inferior precio.
Stayed 4 nights in Jan 2019
Verified review

4/10 Poor

JOSE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It is ont close to the beach Room is not clean at all Shower dirty whit hairs from previos guest Hotel facilties does not worth the money amount
Stayed 1 night in Jan 2019
Verified review

6/10 Okay

Traveller

Liked: Staff & service
Disliked: Room comfort
Location is great - 2 minutes walk to the beach and 5 minute walk to the ferry terminal. Staff struggled with English. Very noisy and thin walls - could hear fellow guests at night. No hot water the first 24 hours of arrival - hot water system wasn’t working. Leaking air conditioner and broken towel rail.
Stayed 2 nights in Dec 2018
Verified review

6/10 Okay

ROLDAN

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Si quieres descansar, este hotel no es una buena opción. Es demasiado ruidoso. Entra el ruido de la calle, de los demás clientes. No pude descansar por el ruido. El baño es incómodo. En general buena ubicación.
Stayed 1 night in Dec 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was unhappy with the room with no windows upon check-in but I asked for a balcony room and got it. It was great. The front desk agent was trying to charge me after I gave him a receipt from Travelocity Paying already. Clerk needs more training. But overall very happy at the place.
Stayed 1 night in Dec 2018
Verified review

6/10 Okay

Verified traveler

There must be a better choice

The best part is the close proximity to the pier / 7-8 minutes walk. Poor layout of the rooms. Windows leaked. Poor water pressure. Poor value. Good service at breakfast.
Stayed 2 nights in May 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean, and great staff. Only issue I had was the street it is on was rather loud at night. Earplugs fix this though. Is a couple of minutes walk from the ferry and from the beach. Is in the middle of all the shops and food.
Stayed 5 nights in May 2018
Verified review

6/10 Okay

Anna

Liked: Cleanliness, staff & service
Disliked: Room comfort
I consider this more of a renovated hostel was clean staff very nice The room itself is clean but the bathroom is very small and I’m 5’0” We had the room overlooking the street and we we’re woken up at 6 am with music and general noise,which I know was our fault but it was the only one with a balcony or a window.the receptionist we dealt with was more than accomodating
Verified review

10/10 Excellent

Mirs

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel muy centrico

El personal del hotel es muy amable y dispuestos a ayudar, yo soy vegana y como tenia el desayuno incluido hablaron con el restaurante para asegurarse que podían hacer un menú especial para mi. El hotel es muy céntrico y esta a un par de cuadras de Playa Norte y el centro, también hay un Oxxo enfrente y tienen un restaurante/bar en el rooftop donde la comida y la bebida son muy buenas, sobre todo la bebida, el bar man es lo máximo! Como recomendación les diría que cambiaran las cortinas porque el sol entra desde las 7am que sale el sol por lo que no se puede dormir después de esa hora y que hablaran con los vecinos para que no pongan música muy fuerte tan temprano por la mañana.
Stayed 2 nights in Apr 2018
Verified review

8/10 Good

IVONNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
la señorita que nos recibió fue muy amable siempre en todo el tiempo que estuvimos ahí que realmente fue muy poco (dos noches) pero en general estuvo bien
Verified review

6/10 Okay

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities

Good for a short stay!

Nice property. Good for friends or a couples stay. Not a great option for a family with kids. A very simple room (small from our experience on the island over 10 years) good for sleeping and a shower. If you are planning a family trip, I would recommend another property. This is a good convenient option for a low needs traveler! New rooftop bar has great view. Quite a bit of noise from close by properties. Great AC and Hot shower. Very nice staff (we have yet to be disappointed in this aspect)
Stayed 5 nights in Mar 2018
Verified review

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Demasiado bueno y muy cerca de la playa .

Excelente, todo es muy bueno, lo recomiendo al 100%
Stayed 1 night in Mar 2018
Verified review

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not ocean view, but nice staff!

Good basic hotel. The front desk staff was very accommodating. They helped us rent a golf cart as well. The free breakfast is a choice at two local restaurants but you get the set food option. Free welcome drink is on rooftop bar. The bathroom was very small. I am 5'8" and my knees hit the wall from the toilet. The room is definitely not Oceanview (don't pay extra for this option!) as our room overlooked an empty lot and our balcony did not have furniture.
Stayed 3 nights in Mar 2018
Verified review

6/10 Okay

kay

Liked: Cleanliness, staff & service

Great stuff!!! great location, Too bad the shower was damp and needed more ventilation, also not enough ventilation to the room cause the window is to a closed stuffy porch. Also, for us it was kind of hard to go up the stairs with the luggage and not always there is someone to help.
Stayed 2 nights in Feb 2018

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