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Recent guest reviews

Air conditioner was blasting cold air on a freezing night when we needed heat, the hotel staff were nice and brought us space heaters. We got upgraded to a suite and it was very outdated and couldn't find a working power outlet. Door locks weren't working, shower was overflowing.

The staff was warm and friendly. The property was clean and well kept and the view from my room was exceptional.

Front desk/reception etc. all excellent. Could have the shower gel replaced daily.

the check in staff were very helpful and made the visit to the hotel worthwhile. however, the room had vomit on the floor that had not been cleaned up, and the hotel's response to the problem was pretty passive - they could at least have offered us a free breakfast or something to make up for it.

The friendliness of the staff; clean rooms and hallways; restaurant food is excellent.

The property is okay and I can’t say they did anything wrong but they certainly didn’t go the extra mile. Due to error in booking on my part I accidentally booked two rooms for February 12. No help from Orbitz so I thought maybe the hotel would be able to do something, no luck. I had to pay additional charges for early check in and additional breakfast even though I had 3 nights of rooms with breakfast included of which I would only use 1. Again, they didn’t technically do anything wrong but I would have hoped they could have done something for a additional room that was fully paid for and not used or at least waive the early check in fee. I had 3 breakfasts included with the 3 days but was charged for the breakfast that I ate on arrival eve though I would only eat one other breakfast. Not what you’d expect from a 5 star hotel. The hotel is clean but dated and on the older side.

Great location, close to the museum and Cairo tower. I walked the area comfortably. Restaurants in the hotel were very good. Very pleased overall.

Hotel is very clean and very courteous staff. A couple of days in and some of the staff already knew my name and addressed my such for a personal touch which was amazing. The restaurants, in particular La Palmeraie was my favorite. Aladdin and Mahmoud (hopefully spelling their name correctly) were two employees that stand-out with their great service and politeness.

Staff is very nice and helpful; perfect location With Nile River view rooms. They also have a great buffet for breakfast and lunch .

Nice location, great view. Old facilities, smiling staff, comfortable stay at county standards.

This hotel is a great location if you want to be close the centre of the city and away from noise and crowd of Cairo.

This is a really nice hotel and the view is amazing. Staff was very pleasant and accommodating especially Kamel! I suggest you get the buffet breakfast because it's really good with a variety of food. Room service for dinner is very cheap about $10 for a meal.

The staff was super nice. The hotel itself was nice. The pool was the best part right on the Nile River. The only thing that could be better is that is tough to get in and out of the hotel. It's a one a lane road with a lot of traffic.

From Check in to check out everything was marvelous. Staff is very helpful and kind, Food is great and bed so comfortable... Will return to see hotel during my next trip without any hesitation.

good hotel but small rooms, french style and seems already old...

Terrible........................ They need to learn how to cater to tourists and their security concerns! This place will never see me again.

3 El Thawra Council St Zamalek Cairo

Hotel highlights

  • Walking distance to Cairo Tower
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Casino

Located in Downtown Cairo, Sofitel Cairo Nile El Gezirah is a leisurely stroll from popular sights such as Cairo Opera House and Cairo Tower. This 5-star hotel has 433 rooms and welcomes guests with 4 restaurants, a casino, and an outdoor pool.


Dining

Enjoy dining at Casa Mai, one of 4 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.


Rooms

All of Sofitel Cairo Nile El Gezirah's 433 individually decorated rooms provide balconies, minibars, and coffee makers. Guests can expect free WiFi and 49-inch TVs with satellite channels. Beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Free bottled water, safes, and phones are other standard amenities.


Property features

Guests of Sofitel Cairo Nile El Gezirah enjoy a casino, an outdoor pool, and a 24-hour health club. Transportation is made easy with limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a conference center.

Room options

Junior Suite, 1 King Bed, View (Partial Nile View)

1 King Bed | Sleeps 3

Club Suite, 1 King Bed, View (Prestige, Club Millésime Access)

1 King Bed | Sleeps 3

Luxury Room, 1 King Bed, View (Nile View)

1 King Bed | Sleeps 3

Suite, 1 King Bed, Balcony, View (Nile View, Opera)

1 King Bed | Sleeps 3

Guest reviews for Sofitel Cairo Nile El Gezirah

Everyone (11) Couples (3) Family (3) Other (1)
3
Friends Family

Air conditioner was blasting cold air on a freezing night when we needed heat, the hotel staff were nice and brought us space heaters. We got upgraded to a suite and it was very outdated and couldn't find a working power outlet. Door locks weren't working, shower was overflowing.

By on Mar 8, 2021

Review comment responded on Mar 11, 2021

Dear Valued Guest, It was our pleasure having the chance to have you with us. Please note that your comment relevant to the hotel Air-condition and the outdated suite were passed-over to the hotel’s Director of Rooms for improvement. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager

5
Everyone

By on May 30, 2020

Review comment responded on Jun 26, 2020

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager

5
Family

The staff was warm and friendly. The property was clean and well kept and the view from my room was exceptional.

By , from Chicago on Feb 25, 2020

Review comment responded on Mar 3, 2020

Dear Valued Guest, We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Guest Experience Manager

5
Everyone

By on Nov 18, 2019

Review comment responded on Nov 25, 2019

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager

5
Everyone

Front desk/reception etc. all excellent. Could have the shower gel replaced daily.

By on Jul 2, 2019

Review comment responded on Jul 3, 2019

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. Rest assured that your constructive comment will be shared with the Hotel Management for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager

3
Family

the check in staff were very helpful and made the visit to the hotel worthwhile. however, the room had vomit on the floor that had not been cleaned up, and the hotel's response to the problem was pretty passive - they could at least have offered us a free breakfast or something to make up for it.

By on Jun 2, 2019

Review comment responded on Jun 5, 2019

Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Your low rating is shared with concerned department heads for improvement. Sincerely Yours, Iman El Gabaly Guest Experience Manager

5
Partner Couples

The friendliness of the staff; clean rooms and hallways; restaurant food is excellent.

By , from Manama, Bahrain on Feb 17, 2019

Review comment responded on Feb 17, 2019

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager

3
Everyone

The property is okay and I can’t say they did anything wrong but they certainly didn’t go the extra mile. Due to error in booking on my part I accidentally booked two rooms for February 12. No help from Orbitz so I thought maybe the hotel would be able to do something, no luck. I had to pay additional charges for early check in and additional breakfast even though I had 3 nights of rooms with breakfast included of which I would only use 1. Again, they didn’t technically do anything wrong but I would have hoped they could have done something for a additional room that was fully paid for and not used or at least waive the early check in fee. I had 3 breakfasts included with the 3 days but was charged for the breakfast that I ate on arrival eve though I would only eat one other breakfast. Not what you’d expect from a 5 star hotel. The hotel is clean but dated and on the older side.

By , from Dallas Texas on Feb 13, 2019

Review comment responded on Feb 13, 2019

Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Your low rating is shared with concerned department heads for improvement. Sincerely Yours, Iman El Gabaly Guest Experience Manager

5
Everyone

Great location, close to the museum and Cairo tower. I walked the area comfortably. Restaurants in the hotel were very good. Very pleased overall.

By , from CLT USA on Jul 31, 2018

Review comment responded on Aug 6, 2018

Dear Esteemed Guest, I would like to thank you most sincerely for sharing your thoughts of Sofitel Cairo- El Gezirah with others guests’. Your feedback will be influential in improving your experience on your next stay. We are glad to hear you fully enjoyed your experience at Sofitel Cairo-El Gezirah. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Guest Experience Manager

5
Everyone

Hotel is very clean and very courteous staff. A couple of days in and some of the staff already knew my name and addressed my such for a personal touch which was amazing. The restaurants, in particular La Palmeraie was my favorite. Aladdin and Mahmoud (hopefully spelling their name correctly) were two employees that stand-out with their great service and politeness.

By on Apr 23, 2018

Review comment responded on Apr 26, 2018

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager

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