Viaje Hotel Downtown Cairo

4.5 star property
Luxury hotel with free breakfast connected to the convention center in Cairo

Choose dates to view prices

Photo gallery for Viaje Hotel Downtown Cairo

Front of property - evening/night
Hot stone massages, deep-tissue massages, sports massages
Hydromassage showerhead, designer toiletries, hair dryer, bathrobes
Free daily buffet breakfast
Egyptian cotton sheets, premium bedding, down comforters

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Free WiFi
  • Business services

Explore the area

View in a map
Adly,Downtown, 26, Cairo, Cairo Governorate
  • Place, Talaat Harb Street
    ‪2 min walk‬
  • Place, Egyptian Museum
    ‪12 min walk‬
  • Place, Tahrir Square
    ‪12 min walk‬
  • Airport, Cairo (CAI-Cairo Intl.)
    ‪30 min drive‬

Room options

Superior Single Room, Ensuite, City View

10.0 out of 10
Exceptional
(76 reviews)
  • 129 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

Superior Double Room, Balcony

10.0 out of 10
Exceptional
(24 reviews)
  • 161 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

Superior Double or Twin Room, Ensuite

9.4 out of 10
Exceptional
(12 reviews)
  • 161 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Superior Triple Room, Ensuite, City View

  • 215 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

Junior Quadruple Room, Multiple Beds, Ensuite, City View

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • City view
  • Sleeps 4
  • 4 Twin Beds

Luxury Suite, Ensuite, City View

  • 861 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 3 Twin Beds and 2 King Beds

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About the neighborhood

Cairo

Located in Downtown Cairo, Viaje Hotel Downtown Cairo is within a mile (2 km) of popular sights such as Tahrir Square and Egyptian Museum. This 400-room, 4.5-star hotel has conveniences like free breakfast, a restaurant, and free in-room WiFi. Centrally located in Cairo, the hotel is connected to the convention center, and a short walk from Talaat Harb Street and Royal Chariots Museum.

What's nearby

  • Talaat Harb Street - 2 min walk - 0.1 miles
  • Midan Talaat Harb - 7 min walk - 0.4 miles
  • Egyptian Museum - 12 min walk - 0.7 miles
  • Tahrir Square - 12 min walk - 0.7 miles
  • American University of Cairo - 14 min walk - 0.8 miles

Getting around

  • Imbaba Station - 6 min drive
  • Attaba Station - 6 min walk
  • Cairo Intl. Airport (CAI) - 33 min drive

Restaurants

  • ‪Koueider | قويدر - ‬3 min walk
  • ‪Al Americaine | الأمريكين - ‬3 min walk
  • ‪Al Americaine | الأمريكين - ‬3 min walk
  • ‪Cap D'Or - ‬3 min walk
  • ‪Costa Coffee - ‬4 min walk

About this property

Viaje Hotel Downtown Cairo

Luxury hotel with free breakfast connected to the convention center in Cairo
Guests of Viaje Hotel Downtown Cairo enjoy access to free WiFi in public areas, spa services, and coffee in a common area. For transportation, you can make use of an airport shuttle (available 24 hours) for USD 35 per person one-way, as well as limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a microwave in a common area, a computer station, and a library.
45-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Select Comfort beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Fireplaces, balconies, and sofa beds are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and sports massages.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception

Things to do

  • Cooking classes
  • Library
  • Shopping mall
  • Table tennis
  • TV in common areas

Family friendly

  • Dining table
  • Free rollaway/extra bed
  • High chair
  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Bathroom emergency pull cord
  • Magnifying mirror
  • No elevator
  • Smooth flooring in room
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Select Comfort mattress
  • Single sofa bed

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Outdoor shower
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with premium satellite channels

Food and drink

  • Chef service
  • Dining table
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Mini-fridge
  • Minibar
  • Restaurant dining guides
  • Separate dining area
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Computer monitor
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Fireplace
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laundry detergent
  • Mobile key entry
  • Office
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)
  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 35 per person (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Masks are required at the property for guests without COVID-19 vaccination
  • Check-in: 1:00 PM
  • Check-out: 11:00 AM
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the airport (available 24 hours) or the train station (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting.
  • Cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas for unvaccinated guests.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • Noise-free rooms can't be guaranteed.

Frequently asked questions

What's there to see near Viaje Hotel Downtown Cairo?

This hotel is situated in Downtown Cairo within a short 17-minute walk of Tahrir Square and also 17 minutes on foot from Egyptian Museum. You'll also find Talaat Harb Street and Midan Talaat Harb less than a mile away.

How much does it cost to stay at Viaje Hotel Downtown Cairo?

As of Jan 17, 2026, prices found for a 1-night stay for 2 adults at Viaje Hotel Downtown Cairo on Jan 19, 2026 start from $102.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Viaje Hotel Downtown Cairo?

No, there isn't parking at this hotel.

Is a spa located at Viaje Hotel Downtown Cairo?

Spa services at the hotel include deep-tissue massages.

Does Viaje Hotel Downtown Cairo have a casino at the property?

No, Viaje Hotel Downtown Cairo doesn't have a casino.

Will I find an indoor pool at Viaje Hotel Downtown Cairo?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Viaje Hotel Downtown Cairo?

There are many amenities for couples at this hotel, including a fireplace, in-room massages, and access to a chef.

Are there hot tubs at Viaje Hotel Downtown Cairo?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Viaje Hotel Downtown Cairo have a restaurant that serves breakfast?

Yes, Viaje Hotel Downtown Cairo serves free buffet breakfast each morning from its restaurant.

Will Viaje Hotel Downtown Cairo allow pets to stay for free?

No, pets aren't allowed at Viaje Hotel Downtown Cairo.

Does Viaje Hotel Downtown Cairo have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Viaje Hotel Downtown Cairo?

The closest major airport to Viaje Hotel Downtown Cairo is Cairo Intl. Airport (CAI), which is 12.1 mi away (33 minutes by car). Another top airport is Giza (SPX-Sphinx Intl.), which is located 27.1 mi away (48-minute drive).

Are there rooms with balconies that I can book at Viaje Hotel Downtown Cairo?

Yes, every guestroom at Viaje Hotel Downtown Cairo comes with a balcony with some featuring city views.

Does Viaje Hotel Downtown Cairo offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Viaje Hotel Downtown Cairo.

Viaje Hotel Downtown Cairo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 173 out of 200 reviews
Rating 8 - Good. 5 out of 200 reviews
Rating 6 - Okay. 4 out of 200 reviews
Rating 4 - Poor. 5 out of 200 reviews
Rating 2 - Terrible. 13 out of 200 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Qais

Disliked: Cleanliness, amenities, property conditions & facilities
Very bad experience hotel was old and the photos don’t show the bad state of the building. We were then moved to another hotel property. A little better but not a good hotel and lack the basic characteristics and necessities for guests. They are actually doing renovation and was dirty with building materials and workers up and down the stairs. Not a good experience
Stayed 1 night in Jan 2026

2/10 Terrible

Aref

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very bad experience hotel was old and the photos don’t show the bad state of the building. We were then moved to another hotel property. A little better but not a good hotel and lack the basic characteristics and necessities for guests. They are actually doing renovation and was dirty with building materials and workers up and down the stairs. Not a good experience
Stayed 2 nights in Jan 2026

8/10 Good

Muhammad, Whitby

Traveled with family
Staff were good
Stayed 3 nights in Jan 2026

4/10 Poor

Luciana

Disliked: Cleanliness, amenities, property conditions & facilities
The building is frightening. The stairs of filthy, full of debris, unlit, graffiti, broken down doors . . . Yes, there's a small elevator to the 5th floor where the rooms are located but beware. The rooms were excessively loud. The breakfast was unsatisfactory and coffee was near impossible to get. I get this isn't the staff's fault. Having said that, I left two nights early because of the building and other issues. I was told I would get a refund but they never followed through, unfortunately. Orbitz indicated that they wouldn't answer their phone when they tried to work with them to follow-up on my refund. The conclusion? Orbitz said that "because they wouldn't answer their phone" they could not issue a refund. That seems illogical - wouldn't it be the other way around? If the establishment wouldn't answer their phone, shouldn't that be a red flag. Book elsewhere and be safe.
Stayed 4 nights in Jan 2026

4/10 Poor

Jamal, Atlanta

Liked: Cleanliness
Mostly the staff communications. I stayed there 5 days and 4 nites out of which the water to the room was messed up for the first 3 days both in terms of temperature as well as the flow. As a result me and my wife could not shower for the first 3 days. Could not get the story straight from the staff whether the problem was with their facilities or was it an outside problem with the municipality. I will say that once the water got turned back on the shower was excellent. Also the room was very small. Other than that the Hotel was was good in terms of location and cleanliness
Stayed 4 nights in Jan 2026

4/10 Poor

Juan Gabriel

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was clean, the building entrance looks like warzone and smells horrible, beds too hard, horrible Pillows, hot water only half the time, shower splashes water around the complete bathroom, failure in wifi… There is no restaurant, tv not working, not enough space to place luggage or personal Toiletries… I would no recommend this place
Stayed 7 nights in Jan 2026

10/10 Excellent

Johanna

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at the hotel was positive and well balanced. The arrival process was smooth, and the front desk team demonstrated professionalism and genuine hospitality from the first interaction. Their approach created a comfortable and welcoming atmosphere. The room was spacious, clean, and carefully prepared. Daily housekeeping maintained a high standard of cleanliness, and the sleeping experience was comfortable. The room environment was calm, making it suitable for rest after a long day. Hotel facilities and services were efficiently managed. Requests were handled in a timely manner, and the staff across different departments showed strong teamwork and attention to guest needs. Service quality remained consistent throughout the stay. Breakfast service was orderly and pleasant, offering a reasonable selection of fresh items. The dining area was clean and well arranged, contributing to a relaxed start to the day. The hotel’s location adds to its appeal, providing easy access to nearby services and main routes. Public areas were well maintained, reflecting good operational standards. Overall, the hotel delivers a reliable and comfortable stay with good value for money. It is a solid choice for travelers seeking efficiency, cleanliness, and professional service.
Stayed 1 night in Jan 2026

10/10 Excellent

Rycheva

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was comfortable and calm. The hotel maintains good cleanliness standards, and the front desk team was friendly and supportive. Check-in and check-out were smooth and efficient. Breakfast met basic expectations, and the hotel is suitable for both short and extended stays. Overall, a satisfactory experience with potential for small enhancements.
Stayed 1 night in Jan 2026

10/10 Excellent

Gopaldas

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel maintains high cleanliness standards. Everything was well organized. Room was cleaned perfectly every day. The location is excellent in downtown Cairo. Easy to move around the city. Staff were extremely helpful. They provided great customer care. Service was fast and professional. Room comfort was very good. Air conditioning and lighting were ideal. Breakfast was fresh and enjoyable. Dining area was clean. Wi-Fi connection was reliable. Very good value for the price. I would recommend this hotel to others.
Stayed 1 night in Jan 2026

4/10 Poor

Hamet

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
The staff was very nice and helpful …BUT the Installation is FAR FROM THE PICTURES…. Not the quality shown or expected…. NO VALUE for the money…
Stayed 3 nights in Jan 2026

2/10 Terrible

Lavanya

Traveled with family
Disliked: Amenities, property conditions & facilities
DO NOT RECOMMEND AT ALL. HORRIBLE HOTEL Hotel was still under construction. We booked for Luxury suite, it was still under construction so they gave option to pick 2 rooms. They showed 3 sets of rooms. Out of 3 sets, we picked 2 rooms that looked better than other ones. Lift did not have a door. We had to manually push open the lift door. there was no message from the Hotel on which floor the hotel is and also and how to use the lift. We tried to use it few times and could not figure out, then another guest showed us how to use it. Hotel is on 5th floor. Rooms have no lockers ,no closets or hangers. There was no heater or AC in the rooms. In one of the rooms, there is no shelf in the bathroom to put soap, shampoo etc. room had some holes and unfinished walls. Breakfast area super small tables. Only 3,4 tables there in whole area. so, we had to wait till the tables get free. One day lift stopped working, I called the hotel they said use the stairs. It was evening time. We took 5 flights of stairs which are filthy and not lit up. I was quite scary. I complained to the manager, they said they cannot do anything about hotel condition but will try to get the lift fixed.
Stayed 3 nights in Dec 2025

4/10 Poor

Dean

Liked: Cleanliness, staff & service
This hotel is not as listed. There’s no spa and no balcony. The hotel is not necessarily bad, but the listing is certainly misleading. Also, all five-star reviews are clearly fake.
Stayed 1 night in Dec 2025

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service
Construction still going on, our room had holes still cut out as if it wasn’t finished. While trying to sleep you can hear the constructing going on, very loud!! The hall ways echo when a door is closed.. I wouldn’t stay again.. also the last part, right before you check out they go into your room and inspect it. They came out with out towels and asked us to explain a makeup stain on one of them.. but luckily it washes off if not we would’ve been charged.. I wouldn’t stay there again
Stayed 1 night in Dec 2025

6/10 Okay

Bharat

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Positives: Location: Center of City, near to main market, Nile river is walking distance away. Variety of food options available very near to the hotel, Money exchange services, Banks are very closed to the hotel, New and clean property Price: Budget friendly hotel Room: Rooms is neat and clean, Bed comfortable, Bathroom size good, Shower good, Hot water avaialble 24hrs, Room size ok, Balcony ok, Kitley,small freeze,TV Telephone, USB charging ports, Reading lamp available. External laundry facility availble to wash the cloths. Receiption area is good, Staff is friendly and cooperative. Negatives: Location: Too much vehicle noise from morning 7AM till 11:30PM due to very close to the main market road which busy all the time. Hotel is located inside the apartment on 5th floor so don't expect the entrace like any other hotels. It does't feel that you are statying in hotel. Feel like you are staying apartment hotel. Breakfast: Fixed breakfast like you get in flights, only serves omlet, one cut fruit, Two breads with jam, butter cheese, packed curd, Coffee or tea. No more breakfast options available. Brakfast area is inside the lobby. No proper restaurant area available to serve the breakfast, no kitchen available like any other hotels. Room: No tea, no coffee, no water bottle inside the room, No room service, No restaurant inside the hotel, Wardrobe not available for cloth storage, Cloth hangers not available, table not available. Room only clean if you inform to clean
Stayed 1 night in Dec 2025

2/10 Terrible

TAMER

Traveled with group
Liked: Cleanliness
Disliked: Amenities
No elevator. No sign outside the building. The stairs are stacked with rubble. No wardrobe.
Stayed 1 night in Nov 2025

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a good experience from check-in to check-out. The staff were friendly, helpful, and always available. The room was clean, comfortable, and the air conditioning worked well. The location is very convenient, close to many places and transportation. Overall, great value for money and I would stay here again.
Stayed 1 night in Dec 2025

10/10 Excellent

Camesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at this hotel was very pleasant overall. From the moment I arrived, the staff were welcoming and quick with the check-in process. The security presence is clear and made the stay feel safe and well managed. The room was comfortable, clean, and had everything I needed for a short stay in Cairo. Housekeeping was consistent, and the air conditioning worked perfectly. One of the best things about this hotel is the location. It’s in downtown Cairo, close to shops, cafes, and main attractions, which made moving around very easy. The hotel also offered organized tours at good prices, which saved us time and money. For the price, the hotel offers great value. It’s a good choice for travelers looking for convenience, safety, and friendly service. I would consider staying here again in the future.
Stayed 1 night in Dec 2025

10/10 Excellent

Oray

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my time at this hotel. The room was clean, comfortable, and well organized. Everything was ready upon arrival, which made the check-in smooth and easy. The staff were welcoming and helpful throughout the stay. The location is convenient and close to many important spots. Overall, it was a pleasant experience and I would stay here again.
Stayed 1 night in Dec 2025

10/10 Excellent

Gregory

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was smooth and enjoyable. The room was tidy, well prepared, and comfortable. I appreciated the calm atmosphere, which made it easy to relax and rest. The staff were polite and responsive whenever I needed assistance. The location is practical and close to many useful places. Overall, it was a good experience and I would consider staying here again.
Stayed 1 night in Dec 2025

8/10 Good

Salma

Stayed 1 night in Dec 2025

8/10 Good

Regan

Stayed 2 nights in Dec 2025

10/10 Excellent

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is truly beautiful from the inside and very well designed. The interior is elegant, modern, and carefully maintained. The rooms are spacious, clean, and very comfortable. The lighting and decoration create a warm and relaxing atmosphere. Everything feels organized and thoughtfully arranged. The common areas are quiet and pleasant to spend time in. The cleanliness standards are excellent throughout the property. The ambiance makes you feel relaxed as soon as you enter. It is a perfect place to unwind and enjoy your stay. I would definitely recommend this place to anyone visiting the area.
Stayed 1 night in Dec 2025

2/10 Terrible

Albert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked for 2 nights in this hotel. There was no sign that we saw outside or at the entrance indicating where the entrance was. We had to asked the people. The hotel itself is ok, but the problem was the reception is on the 5th floor. And it happened to be that the elevator was not working when we arrived during our first day. So we had to drag all our luggage by ourselves to the 5th floor to a VERY dirty and UNSAFE spiral staircase, there were broken steps (tiles). So if you forget something and you already outside (Like we did), you’re going to have a workout. And be very careful going down or you’ll find yourself tumbling down the stairs. The elevator was fixed the next day. It will only hold 3 people and STAY AWAY by the entrance because there was NO DOOR. We decided to transfer to another hotel (without any refund) the next day even though they already fixed the elevator. The hotel staff and the facility is ok but I can’t recommend this hotel because of what we experienced.
Stayed 2 nights in Dec 2025

10/10 Excellent

Salvatore

Stayed 1 night in Dec 2025

2/10 Terrible

Suzanne

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There was not a stay at Viaje. Upon arrival, I walked up 5 absolutely disgusting sets of stairs because the elevator wasn’t working. I was greeted by a man wearing a “Valencia Hotel” shirt and repeatedly told me he wasn’t the receptionist. He called someone else and made me speak to them on the phone so they could look up my reservation. In looking around, I noticed that the space for the hotel was not finished AT ALL! There is no spa, no place for breakfast, etc. I still asked to see the room (despite feeling scammed) so he showed me a room that was not even close to the suite I booked, nor was construction finished in the actual room. Maybe in a few months, it’ll be as wonderful as they’ve advertised but as of this week, the hotel doesn’t even really exist besides a sign downstairs.
Stayed 2 nights in Dec 2025