The pool was very refeshing and the room was very nice. Staff was super friendly and welcoming.
Hotel room was great upgraded to room with a view. Very comfortable
It’s getting rather ‘tired’. Our bathroom had chipped paint and was showing signs of wear and tear. A basin with two wonky taps that leaked and, when turned, splattered badly. A shower in a bath. (Still? These days??) with a shower curtain???? When N did I last see that in a modern hotel. And the gents toilet in the lobby obviously hadn’t worked for a while. It was fixed during our stay. Otherwise not too bad at all. Pleasant, helpful staff. Rooms need refurb.
Hotel located close to the airport and nearby piers for most air and sea activities, eateries, etc.
Staff was fantastic and the breakfast offered great options for everyone.
The staff was great. The property is older but has views over the water and is close to the airport as well as the CBD (a shuttle bus ride or lovely walk along the esplanade).
Property was easy to find and close to the airport for an early morning flight. We had a view of the mountains. Beds were comfortable and room quiet. We needed assistance in turning on the AC and lights with our room key card. We did not stay long enough to take advantage of the hourly shuttle into the business district, pool, or access to fitness facility.
The room was very small , the pictures were deceiving , the bathroom needs to be updated . Didn’t really feel safe in the area at night .
The day I arrived, they had one king bed room left for my reservation. The room had a whistling noise from the AC unit. Manager agree and tried to put me into a room with a full bed, Or, I could pay $20 extra per night and stay in a executive room. So I agreed to the rate. Room was on the top floor with a Ocean View. 1st night there was fine. 2nd night the AC stopped working around 10 pm. At 2am I call the front desk and complained. They brought me a fan. No AC the rest of night. 3rd night the AC stopped working around 9 pm. No AC the rest of night. 4th night the AC stopped working around 9 pm. No AC the rest of night. At check out they credited me one night stay....
Lovely, friendly, helpful staff. Let us check in early since our flight arrived early. We got a fantastic room with a dreamy view of the harbor. Would stay here again in a heartbeat. Thanks for making our stay in Cairns a dream.
Carpet was very dirty, otherwise room was good. A little further north on the Esplanade than I thought it would be.
Very friendly and helpful staff. Shout out to the sales manager Sandra who served as an unofficial concierge for my next stop in Thailand. The hotel is about 2 km from the heart of Cairns.
This hotel is about a 20 minute walk from the Central Business District, but they provide shuttle service and we enjoyed being at the quiet end of the beach. The staff was very helpful. The pool was being remodeled so it will be even better when that happens. We loved the view from our balcony! I would recommend this hotel to anyone who does not mind not being in the big middle of all the action!
staff is fantastic. Carpet needs to be updated. Internet connection is very poor. At least shoudle provide free internet in lobby for guests to check E mail.
Stayed 4 nights at the Mercure Cairns Harbourside March 24th 2014 with my wife and daughter. Room great size, very clean and comfortable, all the amenities in a room that you require. Front desk staff always had a smile on their face and greeted you when you walked by. They went out of their way to book a local trip for you. They didn't try to sell you the trips but listened to what you wanted to see or do then they would give great advise as to the best trip to suit our needs. The swimming pool was out of order new pool area being constructed, saw the blue prints would love to be there when it is finished. If you wanted to go pool side they would shuttle you to a local hotel with a pool no charge. Speaking of shuttling. Every hour they would drive you to the town centre and pick you up if you were waiting to take you back to the hotel. Can't say enough the Canadians had a very enjoyable visit to Cairns and an even better stay at the Mercure. You can't go wrong at this establishment. Taggarts Fort Frances, Ont Canada
Holiday Inn Cairns Harbourside places you within a mile (2 km) of popular attractions like Cairns Aquarium and Cairns Esplanade. This 4-star hotel welcomes guests with 173 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.
This hotel serves as home to a restaurant, which has ocean views and specializes in international cuisine, along with a wine bar. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:00 AM to 10:00 AM.
All 173 rooms feature balconies, MP3 docks, and refrigerators. Guests can expect to find free WiFi and 108-cm LCD TVs with satellite channels and pay movies. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Electric kettles, free newspapers, and safes are other standard amenities.
Holiday Inn Cairns Harbourside features an outdoor pool, free WiFi in public areas, and conference space. There's free parking and a free shopping center shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a computer station, express check-in, and express check-out.
The pool was very refeshing and the room was very nice. Staff was super friendly and welcoming.
Hotel room was great upgraded to room with a view. Very comfortable
Dear Guest, Thank you so much for taking the time to review our hotel. We are so glad that you enjoyed your stay so much and that you were so impressed with the comfort and your upgraded room with ocean views over the Coral Sea and Trinity Bay. We hope you enjoyed the rest of your trip and that we get to see you again very soon!
Dear Guest, Thank you so much for taking the time out of your day to give us a review. We are very glad that you enjoyed your stay and hope to see you again soon!
It’s getting rather ‘tired’. Our bathroom had chipped paint and was showing signs of wear and tear. A basin with two wonky taps that leaked and, when turned, splattered badly. A shower in a bath. (Still? These days??) with a shower curtain???? When N did I last see that in a modern hotel. And the gents toilet in the lobby obviously hadn’t worked for a while. It was fixed during our stay. Otherwise not too bad at all. Pleasant, helpful staff. Rooms need refurb.
Hi DuncanMcAusland, I have just come across your review - I am so sorry that you didn't receive a response before now! Thank you for taking the time to let us know this feedback and I do apologise that there were several issues during your stay but I must say, it is great to read that the staff were helpful.
Hotel located close to the airport and nearby piers for most air and sea activities, eateries, etc.
Dear Guest, Thank you so much for your review. We are so glad that you had such a lovely time with us and that you found the location so practical.
Staff was fantastic and the breakfast offered great options for everyone.
Dear Guest, Thank you so much for taking the time to review our hotel. We are so glad that you had such a wonderful stay with us and enjoyed our breakfast and found our team members so helpful. We hope to see you again very soon and hope you had a lovely time. Kind Regards,
Hi there! Thank you so much for taking the time to review our hotel. We are so glad that you had such a lovely time with us and hope to see you again soon! Kind Regards,
Thank you so much for taking the time to review our hotel. We are so glad that you enjoyed your stay with us and hope to see you again soon! Kind Regards, Nick
The staff was great. The property is older but has views over the water and is close to the airport as well as the CBD (a shuttle bus ride or lovely walk along the esplanade).
Hi there, Thanks so much for taking the time to review our hotel. We are so glad that you managed to enjoy the beautiful views from the hotel room and that you managed to make use of our complimentary shuttle bus and that you could go for a walk along the esplanade to the centre. We hope you had a wonderful rest of your stay and that we see you again soon. Kind Regards,
Property was easy to find and close to the airport for an early morning flight. We had a view of the mountains. Beds were comfortable and room quiet. We needed assistance in turning on the AC and lights with our room key card. We did not stay long enough to take advantage of the hourly shuttle into the business district, pool, or access to fitness facility.
Hi there, Thank you so much for taking the time to review our hotel. We are so glad that you had such a wonderful stay with us and hope that the rest of your short stay was enjoyable. We hope to see you again soon. Kind Regards,
Dear Anonymous, Thank you for taking the time to write this review. I am truly glad you are enjoyed your stay with us and I look forward to welcoming you back sometime in the near future. Kind regards, Goda Kulikauskaite Guest Experience Champion