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Crystal Garden Resort & Restaurant

3.5 star property
Hotel connected to a shopping center in Cairns with free parking

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Photo gallery for Crystal Garden Resort & Restaurant

Outdoor pool
Triple Room with Multiple Beds | Desk, soundproofing, iron/ironing board, free WiFi
Restaurant
Basic Apartment, 1 Bedroom | Private kitchenette | Fridge, electric kettle
Basic Apartment, 1 Bedroom | Living area | Flat-screen TV

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry

Explore the area

View in a map
18-24 James Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪8 min walk‬
  • Place, Cairns Esplanade Charles Street Parkland
    ‪13 min walk‬
  • Place, Cairns Base Hospital
    ‪18 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪5 min drive‬

Room options

View all photos for Basic Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Basic Double Room

8.0 out of 10
Very good
(8 reviews)
  • 205 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | Desk, soundproofing, iron/ironing board, free WiFi

Deluxe Triple Room

  • 205 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Room

Family Room | Desk, soundproofing, iron/ironing board, free WiFi

Family Room

  • 205 sq ft
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Cairns

Located in Cairns North within a short walk of Cairns Esplanade, Crystal Garden Resort & Restaurant is within a mile (2 km) of Cairns Esplanade Charles Street Parkland. This 20-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. Located centrally in Cairns, it's connected to a shopping center and also close to Rondo Theatre and Centenary Lakes Botanic Gardens.

What's nearby

  • Cairns Esplanade - 8 min walk - 0.5 miles
  • Cairns Esplanade Charles Street Parkland - 13 min walk - 0.7 miles
  • Cairns Base Hospital - 18 min walk - 1.0 mile
  • Cairns Central Shopping Centre - 4 min drive - 1.8 miles
  • Esplanade Lagoon - 6 min drive - 2.7 miles

Getting around

  • Cairns Station - 4 min drive
  • Cairns Intl. Airport (CNS) - 5 min drive

Restaurants

  • ‪Smith Street Cafe - ‬6 min walk
  • ‪Café Matteo - ‬17 min walk
  • ‪Thirsty Flamingo - ‬2 min drive
  • ‪Cock & Bull - ‬14 min walk
  • ‪Subway - ‬10 min walk

About this property

Crystal Garden Resort & Restaurant

Hotel connected to a shopping center in Cairns with free parking
Guests of Crystal Garden Resort & Restaurant enjoy features like an outdoor pool, free WiFi in public areas, and express check-in. There's free parking and an area shuttle. Helpful staff can provide concierge services and luggage storage. Additional amenities include express check-out, a terrace, and laundry facilities.
Guests can expect to find free WiFi and flat-screen TVs. Bathrooms offer hair dryers and free toiletries. Other amenities include sitting areas, refrigerators, and electric kettles. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge) up to 5 km
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Heating
  • Iron/ironing board
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open Monday - Friday (10:00 AM - 4:00 PM) and Saturday - Sunday (10:00 AM - 2:00 PM)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Credit card charges are subject to a surcharge of 2 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
Checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Crystal Garden Resort Cairns North
Crystal Garden Resort
Crystal Garden Cairns North
Crystal & Restaurant Cairns
Crystal Garden Resort Restaurant
Crystal Garden Resort & Restaurant Hotel
Crystal Garden Resort & Restaurant Cairns
Crystal Garden Resort & Restaurant Hotel Cairns

Frequently asked questions

Is free cancellation available at Crystal Garden Resort & Restaurant?

Crystal Garden Resort & Restaurant offers free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

What can I see near Crystal Garden Resort & Restaurant?

This hotel is situated in Cairns North within a short 13-minute walk of Cairns Esplanade and also 15 minutes on foot from Cairns Esplanade Charles Street Parkland. You'll also find Centenary Lakes Botanic Gardens and Rondo Theatre less than a mile away.

Is parking available on site at Crystal Garden Resort & Restaurant?

Yes, uncovered self parking is offered for free at the hotel.

Does Crystal Garden Resort & Restaurant have a casino at the property?

No, Crystal Garden Resort & Restaurant doesn't have a casino.

Is there an indoor pool at Crystal Garden Resort & Restaurant?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Crystal Garden Resort & Restaurant?

Couples will appreciate amenities like an outdoor pool, a restaurant, and concierge services at this hotel.

Does Crystal Garden Resort & Restaurant have a hot tub?

No, there isn't a spa tub at this hotel.

Does Crystal Garden Resort & Restaurant feature a restaurant that includes a breakfast menu?

No, Crystal Garden Resort & Restaurant doesn't have a restaurant that serves breakfast.

Does Crystal Garden Resort & Restaurant allow pets to stay for free?

No, pets aren't allowed at Crystal Garden Resort & Restaurant though service animals are welcome.

Does Crystal Garden Resort & Restaurant have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Crystal Garden Resort & Restaurant?

The closest major airport to Crystal Garden Resort & Restaurant is Cairns Intl. Airport (CNS), which is 3 mi away (5 minutes by car).

Are there rooms with balconies that I can book at Crystal Garden Resort & Restaurant?

Yes, every guestroom at Crystal Garden Resort & Restaurant comes with a porch.

Crystal Garden Resort & Restaurant Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 37 out of 230 reviews
Rating 8 - Good. 92 out of 230 reviews
Rating 6 - Okay. 50 out of 230 reviews
Rating 4 - Poor. 30 out of 230 reviews
Rating 2 - Terrible. 21 out of 230 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Estlle

Some lights did not work and there was no fresh water bottles in room
Stayed 1 night in Apr 2024

2/10 Terrible

Charlla

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was a very small room,old, unsafe, dark, gekkos crawling In the room. Dirty. No facecloths. Do not stay here ever. I warn you don’t RISK this property.

8/10 Good

onella, Cairns

Liked: Cleanliness, staff & service
Close walk to Esplanade and other convenient shops , bus stop also
Stayed 1 night in Feb 2024

8/10 Good

angelo

Liked: Staff & service, amenities, property conditions & facilities
Nice clean place with an awesome pool. Locked car park at night felt nice and safe
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t waist your time or money.

Do not waist your time with this place. We got there and there was no one at reception. We tried to call and call and waited and waited. In the end we just left Then when we tried to get a refund they denied us a refund and told us they had camera footage of staff at the reception. The lie and lie. Worst costumes service ever.
Stayed 1 night in Dec 2023

6/10 Okay

Peter

Stayed 1 night in Oct 2023

10/10 Excellent

Laura

Traveled with partner
Decent cheap accommodation- about a 15min walk to the Tanks at the botanical gardens in cairns
Stayed 1 night in Oct 2023

6/10 Okay

martin

Business traveler
Disliked: Cleanliness
Central enough and quiet Not very clean. Pretty old and a bit run down
Stayed 3 nights in Aug 2023

6/10 Okay

Jackson

Business traveler
Disliked: Cleanliness, property conditions & facilities
Easy late check in. Cold shower in the morning was a bit sad.
Stayed 1 night in Oct 2023

6/10 Okay

John

Liked: Staff & service
Yes the hotel has been around for a while needs a good repaint to bring it up to scratch, floor tiles need to be looked at, time has taken its toll on white tiles. it doesn't need to be done straight away you can do a room at a time.
Stayed 2 nights in Sep 2023

6/10 Okay

Gillian

Liked: Cleanliness, staff & service

Convenience at a reasonable price.

It was only one night, and it was perfectly adequate. Beds on Castors on a tiled floor are very dangerous. They need rubber grips underneath. Somebody could have a nasty fall, very basic, but very comfortable. They reasonably priced.
Stayed 1 night in Sep 2023

4/10 Poor

Ross

Traveled with partner
Disliked: Amenities
Room was very ordinary, checked in, took a look around and left. Old and shabby, nothing like the advertised photos. Very, very disappointed.
Stayed 1 night in Sep 2023

8/10 Good

Alan William

Traveled with partner
Liked: Amenities
Room was neat and clean, for an aged property. Was value for money. Not a lot of food outlets available in close proximity. Beds felt clean and comfortable, which is the main reason for stay.
Stayed 1 night in Aug 2023

2/10 Terrible

Russell

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
How wotif could allow families to rent this place is beyond the pale. This place was essentially a halfway house for meth heads. We witnesses drug dealing and usage in the car park. The place continually smelt of burning drugs. Allowing this place to be called a resort is a disgrace. The photos on the website did not represent the actual place.
Stayed 3 nights in Jul 2023

2/10 Terrible

Linda

Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
Mouldy bathroom, shower head leaked, dead bugs on the floor,
Stayed 6 nights in Jul 2023

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Very convenient for one night before flight out of Cairns. Noisy (train at the back) and dirty (used soap and shampoo tube left in shower). The place is very dated but as I said, cheap and nasty for quick stay before a flight out.
Stayed 1 night in Jul 2023

2/10 Terrible

Michelle

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst accommodation we have ever stayed in. The photos do not represent what the actual hotel is like. Very run down and dirty. I actually cleaned the floors with baby wipes on arrival as they were filthy. Squashed lollies all under one of the beds, dirty coffee cups, toliet was leaking, room smelt of cigarettes, walls dirty, double bed mattress on a queen size bed, ceiling fan covered in dust, spa didnt work, pool and garden surroundings dirty, advertised as laundry facility but no dryer and one rusted dirty washing machine sitting in the middle of the floor which was covered in water. My daughter was sick in our bed so asked for a change of bed linen but was only given 2 sheets and no mattress protector due to not having anymore available, staff didn't acknowledge us at all during our stay.....couldn't wait to get out of there, what an absolute waste of money

6/10 Okay

scott

Traveled with partner
Liked: Staff & service
Could of been a lot better
Stayed 1 night in Jun 2023

2/10 Terrible

ROBYN

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Took sheet off to a filthy mattress, not even a mattress cover! Its run down, dirty, dont stay here!!!
Stayed 1 night in Jun 2023

4/10 Poor

Pauline

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Crystal Garden is advertised as a resort, with a pool. gym and restaurant. Didn’t look for the gym, but there was a nice pool and a restaurant that wasn’t open and I would not classify it as a resort. No-one at reception and no-where to eat, leaving only one of the food delivery options. Our room had a double mattress on a Queen base, which was odd. Towel rail in bathroom fell off the wall when leaned on and ceiling fan was covered in grime and dust.
Stayed 1 night in Jun 2023

4/10 Poor

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn't feel safe in the area nor the hotel property. The room was unclean & check in instructions were confusing (only one door to the room worked with the key & I wasted 10 minutes trying to open the wrong one. Would definitely not stay again
Stayed 1 night in Jun 2023

4/10 Poor

Heather

Stayed 1 night in May 2023

8/10 Good

Blake, Lauderdale

Business traveler
Liked: Amenities
OK but at the end of the day you get what you pay for, a bit dated but tidy, pool is good
Stayed 1 night in May 2023

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Close to the airport
Stayed 1 night in May 2023

2/10 Terrible

Oggie

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room had terrible heavy smell of cigarettes- could not sleep at all. No windows to open and let fresh air in. Also the property says it offers free shuttle to the airport- it does NOT.
Stayed 1 night in May 2023