I liked everything. No complaints
The property was nicely appointed. However, the staff were awful. No one would ever answer the front desk phone, it took an hour and a half to get our salads in the “restaurant”, and our heater kept resetting itself to 82 degrees. On the plus side, the view was spectacular, and they are dog friendly.
DO NOT STAY HERE. They are overpricing their rooms while providng NO service. They do not provide housekeeping service until the 5th day of your stay so if you're there for the weekend they will not do any of the following: -take out your trash -make your bed -provide new towels They are WILDLY understaffed yet they continue to book out rooms they cannot service. The lake view room cost us over $500 during UVM weekend with no housekeeping services which they slyly put in random stickers in the ELEVATOR so their customers are not aware. The room is way smaller than the pictures and the bathroom is laughably small and the fan did not work. I asked for them to fix it they said they did but it remained the same. I asked for new towels they gave a bag plastic bag of them - didnt even bother to open them or put in place and didnt take away the dirty ones so they were just accumulating in the tiny corner of the already tiny bathroom. They never came for housekeeping even when I requested it and after 3 nights there we just had to put our trash in the hallway. The phone didnt work. No one picks up at the desk. The hotel itself is dated to he 70s. DO NOT STAY HERE IT IS NOT WORTH IT. They had a sad little letter by the tv from the manager saying how they ar understaffed from covid and to reach out to him with his direct number if we need anything. I did and never got any response. I understand people are impacted but they should not book out rooms and over price if cannot even serve
Beautiful area, building and grounds in excellent condition, delicious food room was very small
The location & view of Lake Champlain are amazing from our room. Easy walk to Church Street, Skinny Pancake and the bike/walking path by the lake. I liked how they have coffee stations instead of the watered down coffee most hotels have in rooms. The TV was really real big! They were also very accommodating - we had 5 people so we needed a cot. The front desk staff was super friendly and helpful!
Great stay. Close to everything.
constant nickel and diming for breakfast/additional fees/parking etc.
The staff was good. Very accommodating, friendly etc. The room itself was a bit tired. Big patch on the ceiling in the shower that looked like it still needs to be fixed.
Loved everything about our stay.
Just as I would expect a Hilton to be
Very convenient parking? Long walk to the elevators
Very Clean property, friendly and accommodating staff and great location- walking distance to most everything in Burlington
The staff was wonderful, helping us with our bikes and giving us great suggestions for dinner spots.
Overall, loved this hotel and would stay again. It was clean and nicely kept. The two things we did not like were: 1. the air vent blew directly onto our heads when we slept 2. there were not hooks in the bathroom for our towels. (We had a corner room, so maybe our room set up was different than most rooms?!)
The location is the best. We had a room with a beautiful view of Lake Champlain. Also loved sitting outside near the firepit. Even though the restaurant was only open for breakfast, we went outside several times to sit. Love the new service area for coffee, water and ice. The parking garage is convenient but difficult to get to from the hotel. I really don't understand why we cannot get maid service in our room. When you pay over $300 a night, it is the least they can do.
the most magnificent views is Lake Champlain from our room’s window, hotel could not be better located, right on the waterfront and steps away from church street. Complementary bikes were an unexpected perk - The incredible bike trail is right across the road. Would absolutely stay at this hotel again, we loved burlington so much, can’t wait to get back!
Hilton Burlington Lake Champlain places you next to ECHO Lake Aquarium and Science Center and within a 5-minute walk of other popular sights like Waterfront Park. This 258-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a lobby lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning off right with to-go breakfast served for a fee.
55-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hydromassage showers, hair dryers, and free toiletries. Refrigerators, coffee makers, and free weekday newspapers are also standard.
Guests of Hilton Burlington Lake Champlain have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 16.00 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a spa tub, conference space, and a 24-hour business center.
I liked everything. No complaints
The property was nicely appointed. However, the staff were awful. No one would ever answer the front desk phone, it took an hour and a half to get our salads in the “restaurant”, and our heater kept resetting itself to 82 degrees. On the plus side, the view was spectacular, and they are dog friendly.
Dear Mikel,We are so happy to read that for the most part you enjoyed your visit to our hotel. We are very sorry that you experienced a long wait in our hotel bar and lounge. Please know this will be reviewed with our Executive team for immediate improvements. It is our hope you give us a second chance on a future visit to Burlington.
DO NOT STAY HERE. They are overpricing their rooms while providng NO service. They do not provide housekeeping service until the 5th day of your stay so if you're there for the weekend they will not do any of the following: -take out your trash -make your bed -provide new towels They are WILDLY understaffed yet they continue to book out rooms they cannot service. The lake view room cost us over $500 during UVM weekend with no housekeeping services which they slyly put in random stickers in the ELEVATOR so their customers are not aware. The room is way smaller than the pictures and the bathroom is laughably small and the fan did not work. I asked for them to fix it they said they did but it remained the same. I asked for new towels they gave a bag plastic bag of them - didnt even bother to open them or put in place and didnt take away the dirty ones so they were just accumulating in the tiny corner of the already tiny bathroom. They never came for housekeeping even when I requested it and after 3 nights there we just had to put our trash in the hallway. The phone didnt work. No one picks up at the desk. The hotel itself is dated to he 70s. DO NOT STAY HERE IT IS NOT WORTH IT. They had a sad little letter by the tv from the manager saying how they ar understaffed from covid and to reach out to him with his direct number if we need anything. I did and never got any response. I understand people are impacted but they should not book out rooms and over price if cannot even serve
Beautiful area, building and grounds in excellent condition, delicious food room was very small
Dear Abryana,So happy to read you enjoyed our hotel. We look forward to seeing you again soon.
The location & view of Lake Champlain are amazing from our room. Easy walk to Church Street, Skinny Pancake and the bike/walking path by the lake. I liked how they have coffee stations instead of the watered down coffee most hotels have in rooms. The TV was really real big! They were also very accommodating - we had 5 people so we needed a cot. The front desk staff was super friendly and helpful!
Dear Vicki,We are so happy to read you enjoyed your recent visit to the Hilton Burlington Lake Champlain. Thank you for taking the time to recognize our awesome front desk team. Our location is excellent giving our guests access to shopping, restaurants, museums and entertainment; all of the best of what Burlington has to offer our travelers. We look forward to seeing you again soon.
Great stay. Close to everything.
Dear Craig,We are so happy to read you enjoyed your recent stay with us at the Hilton Burlington Lake Champlain. Our downtown location allows our guests access to so much of what Burlington has to offer. We look forward to welcoming you back soon.
constant nickel and diming for breakfast/additional fees/parking etc.
Dear Saikat,We are sorry you did not enjoy your recent visit. All additional costs are advertised on our partners websites.
The staff was good. Very accommodating, friendly etc. The room itself was a bit tired. Big patch on the ceiling in the shower that looked like it still needs to be fixed.
Dear Jeremy, We are so happy to read that for the most part you enjoyed your visit to our hotel. Thank you for recognizing our hard working team. We look forward to seeing you again soon.
Loved everything about our stay.
Dear Victoria,So happy to read you enjoyed your recent stay at our hotel. We look forward to welcoming you back soon.